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WGU D336
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WGU Business of IT – Applications - D336 Section 1 - 2
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1. To ensure a holistic approach to ser- organizations and people
vice management, ITIL 4 outlines four Information and technology
dimensions of service management, partner and suppliers
from which each component of the
SVS should be considered. The four
dimensions are:
2. The key components of the ITIL 4 ITIL service value system (SVS)
framework are the BLANK and the four dimensions model.
BLANK
3. The core components of the ITIL SVS The ITIL service value chain, ITIL practices, ITIL guid-
are: ing principles, governance, and continual improve-
ment
4. The four perspectives that are critical four dimensions of Service Management
to the effective and efficient facilita-
tion of value for customers and other
stakeholders in the form of products
and services
5. To ensure a holistic approach to ser- Organization and people
vice management, ITIL 4 outlines four information and technology
dimensions of service management, Partners and supply
from which each component of the value stream and processes
SVS should be considered. The four
dimensions are:
6. One of the four dimensions of ser- Organization and people
vice management. It ensures that the
way an organization is structured and
managed, as well as its roles, respon-
sibilities, and systems of authority
1/6
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WGU Business of IT – Applications - D336 Section 1 - 2
Study online at https://quizlet.com/_g6kvgy
and communication, is well defined
and supports its overall strategy and
operating model.
7. One of the four dimensions of service Information and Technology
management. It includes the infor-
mation and knowledge used to deliv-
er services, and the information and
technologies used to manage all as-
pects of the service value system.
8. One of the four dimensions of service Partners and suppliers
management. It encompasses the re-
lationships an organization has with
other organizations that are involved
in the design, development, deploy-
ment, delivery, support, and/or con-
tinual improvement of services.
9. A set of values that is shared by a culture
group of people, including expecta-
tions about how people should be-
have, ideas, beliefs, and practices.
10. A representation of a system, prac- model
tice, process, service, or other entity
that is used to understand and pre-
dict its behaviour and relationships.
11. An operating model for service ITIL Service Chain
providers that covers all the key ac-
tivities required to effectively manage
products and services.
2/6
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WGU Business of IT – Applications - D336 Section 1 - 2
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12. Recommendations that can guide an ITIL Guiding Principals
organization in all circumstances, re-
gardless of changes in its goals,
strategies, type of work, or manage-
ment structure.
13. One of the four dimensions of service Value Streams and processes
management. It defines the activities,
workflows, controls, and procedures
needed to achieve the agreed objec-
tives
14. A set of specialized organizational ca- Service management
pabilities for enabling value for cus-
tomers in the form of services.
15. The perceived benefits, usefulness, Value
and importance of something.
16. A person or a group of people that Organization
has its own functions with responsi-
bilities, authorities, and relationships
to achieve its objectives.
17. Service consumer is a generic role Service Consumer
that is used to simplify the definition
and description of the structure of
service relationships
18. BLANK The role that defines the re- Customer
quirements for a service and takes re-
3/6
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WGU D336 Business of IT – Applications Sections 1–2 | Complete Study
Guide | OA Prep | Practice Questions & Answers
https://www.stuvia.com/user/stuviaun
WGU D336
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Business of IT – Applications Sections 1–2 _ Complete
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WGU Business of IT – Applications - D336 Section 1 - 2
Study online at https://quizlet.com/_g6kvgy
1. To ensure a holistic approach to ser- organizations and people
vice management, ITIL 4 outlines four Information and technology
dimensions of service management, partner and suppliers
from which each component of the
SVS should be considered. The four
dimensions are:
2. The key components of the ITIL 4 ITIL service value system (SVS)
framework are the BLANK and the four dimensions model.
BLANK
3. The core components of the ITIL SVS The ITIL service value chain, ITIL practices, ITIL guid-
are: ing principles, governance, and continual improve-
ment
4. The four perspectives that are critical four dimensions of Service Management
to the effective and efficient facilita-
tion of value for customers and other
stakeholders in the form of products
and services
5. To ensure a holistic approach to ser- Organization and people
vice management, ITIL 4 outlines four information and technology
dimensions of service management, Partners and supply
from which each component of the value stream and processes
SVS should be considered. The four
dimensions are:
6. One of the four dimensions of ser- Organization and people
vice management. It ensures that the
way an organization is structured and
managed, as well as its roles, respon-
sibilities, and systems of authority
1/6
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WGU Business of IT – Applications - D336 Section 1 - 2
Study online at https://quizlet.com/_g6kvgy
and communication, is well defined
and supports its overall strategy and
operating model.
7. One of the four dimensions of service Information and Technology
management. It includes the infor-
mation and knowledge used to deliv-
er services, and the information and
technologies used to manage all as-
pects of the service value system.
8. One of the four dimensions of service Partners and suppliers
management. It encompasses the re-
lationships an organization has with
other organizations that are involved
in the design, development, deploy-
ment, delivery, support, and/or con-
tinual improvement of services.
9. A set of values that is shared by a culture
group of people, including expecta-
tions about how people should be-
have, ideas, beliefs, and practices.
10. A representation of a system, prac- model
tice, process, service, or other entity
that is used to understand and pre-
dict its behaviour and relationships.
11. An operating model for service ITIL Service Chain
providers that covers all the key ac-
tivities required to effectively manage
products and services.
2/6
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WGU Business of IT – Applications - D336 Section 1 - 2
Study online at https://quizlet.com/_g6kvgy
12. Recommendations that can guide an ITIL Guiding Principals
organization in all circumstances, re-
gardless of changes in its goals,
strategies, type of work, or manage-
ment structure.
13. One of the four dimensions of service Value Streams and processes
management. It defines the activities,
workflows, controls, and procedures
needed to achieve the agreed objec-
tives
14. A set of specialized organizational ca- Service management
pabilities for enabling value for cus-
tomers in the form of services.
15. The perceived benefits, usefulness, Value
and importance of something.
16. A person or a group of people that Organization
has its own functions with responsi-
bilities, authorities, and relationships
to achieve its objectives.
17. Service consumer is a generic role Service Consumer
that is used to simplify the definition
and description of the structure of
service relationships
18. BLANK The role that defines the re- Customer
quirements for a service and takes re-
3/6
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