TTEC questions and answers with solutions
2025/2026
If a customer does not have a card in their possession, what appropriate
option should should be offered to access their funds? - ANSWER
Contact the sponsor
Selecting printable version at the bottom of the account history or
posted transaction will display 10 screen pages of information. -
ANSWER True
What is the daily maximum amount that an edd cardholder may
withdraw at an ATM? - ANSWER $1000
When the card is received, it can be activated on the automated phone
system, the consumer website, or with customer service. - ANSWER True
It is acceptable to refuse a customer's request to speak to a supervisor
or to hang-up on customer. - ANSWER False
If a customer calls to request a card be expedited to them, however a
card was already sent yesterday via standard mail, what should you
advise the customer? - ANSWER Encourage the customer to wait for the
card to arrive that was ordered.
, If customer does not have card in their possession, what appropriate
options should be offered to access their funds? - ANSWER Contact the
sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB).
They still need to correctly answer the security question if it is on the
account in PAS. - ANSWER True
As EDD customer is requesting to complete a funds transfer; however
they don't have a card. Can the funds transfer be completed online? -
ANSWER
How can a cardholder avoid a gas hold? - ANSWER Use card with the
cashier
What screen provides the detail of all deposits only? - ANSWER Funding
History
What card status is used when a cardholder reports their card is missing
and will call back if they can't find it? - ANSWER Suspended
What screen provides the cardholder profile and card program
information? - ANSWER Account Information
What screen would provide the information for every card sent to the
cardholder? - ANSWER Card order history
2025/2026
If a customer does not have a card in their possession, what appropriate
option should should be offered to access their funds? - ANSWER
Contact the sponsor
Selecting printable version at the bottom of the account history or
posted transaction will display 10 screen pages of information. -
ANSWER True
What is the daily maximum amount that an edd cardholder may
withdraw at an ATM? - ANSWER $1000
When the card is received, it can be activated on the automated phone
system, the consumer website, or with customer service. - ANSWER True
It is acceptable to refuse a customer's request to speak to a supervisor
or to hang-up on customer. - ANSWER False
If a customer calls to request a card be expedited to them, however a
card was already sent yesterday via standard mail, what should you
advise the customer? - ANSWER Encourage the customer to wait for the
card to arrive that was ordered.
, If customer does not have card in their possession, what appropriate
options should be offered to access their funds? - ANSWER Contact the
sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB).
They still need to correctly answer the security question if it is on the
account in PAS. - ANSWER True
As EDD customer is requesting to complete a funds transfer; however
they don't have a card. Can the funds transfer be completed online? -
ANSWER
How can a cardholder avoid a gas hold? - ANSWER Use card with the
cashier
What screen provides the detail of all deposits only? - ANSWER Funding
History
What card status is used when a cardholder reports their card is missing
and will call back if they can't find it? - ANSWER Suspended
What screen provides the cardholder profile and card program
information? - ANSWER Account Information
What screen would provide the information for every card sent to the
cardholder? - ANSWER Card order history
