MSS231WB - Master Sales Series 1 Exam
Questions And Answers
What program must the dealership be running if you and your
customers plan to take advantage of the Service Status feature? -
correct answer wiADVISOR 3.0
With Owner Support+ enhancements, sales consultants can create
a positive experience, drive service business and repurchase loyalty.
When maintenance schedule and warranty details are reviewed
with customers it has proven to increase ______ and_______ in the
service department. -
correct answer retention and loyalty
Sales consultants can now send "Purchase Online" and "Reserve
Vehicle" links through OS Plus to a prospective customer. How do
you start the email link for customers? -
correct answer Go to Owner Support Plus via iShowroom and
under "Customer Type," select "Prospective Owner."
In order to use the new Service Status feature, customers must
_____________. -
correct answer install the brand's smartphone app on their
mobile phone
Questions And Answers
What program must the dealership be running if you and your
customers plan to take advantage of the Service Status feature? -
correct answer wiADVISOR 3.0
With Owner Support+ enhancements, sales consultants can create
a positive experience, drive service business and repurchase loyalty.
When maintenance schedule and warranty details are reviewed
with customers it has proven to increase ______ and_______ in the
service department. -
correct answer retention and loyalty
Sales consultants can now send "Purchase Online" and "Reserve
Vehicle" links through OS Plus to a prospective customer. How do
you start the email link for customers? -
correct answer Go to Owner Support Plus via iShowroom and
under "Customer Type," select "Prospective Owner."
In order to use the new Service Status feature, customers must
_____________. -
correct answer install the brand's smartphone app on their
mobile phone
