WGU C215 Operations Management PVDC Final Exa Test
Questions with Answers 100% Pass
Which definition is used for quality, evaluates
how well a product performs its intended common causes or random - ANSWER -
function? - ANSWER -Fitness for use Stuff you cannot identify
-Random causes that we cannot identify,
unavoidable
14 points for quality improvement -
ANSWER -Which total quality management
(TQM) process was developed to stress Cpk measures - ANSWER -How close one
management's responsibility for quality? is to a target and how consistent one is with the
average performance.
-How closely it measures
ISO 9000 - ANSWER -Set of international
standards on quality management and quality
assurance, critical to international business Six Sigma - ANSWER -Technical tolls and
-TQM process consists of 13 published people involvement
standards and guidelines The empirical rule, 3 standard deviations. This is
-Like when joint commission shows up at the 3 sigma's.
hospitals 6 sigmas and you are almost at 100%
DMAIC
Checklist - ANSWER -A list of common
defects and the number of observed occurrences DMAIC (Define, Measure, Analyze, Improve,
of these defects. Control) - ANSWER -a six sigma process
that outlines the steps that should be followed to
improve an existing business process
scatter diagram - ANSWER -a plot of two
variables showing whether they are related
define stage - ANSWER -includes the voice
of the customer and value stream
Control Chart - ANSWER -A graph that
shows whether a sample of data falls within the
common or normal range of variation. Job Design - ANSWER -It does not have
anything to do with people.
-The process by which managers decide how to
mean - ANSWER -A statistical measure of divide tasks into specific jobs
central tendency, or average, based on dividing
a total by the number of individual cases.
waiting time - ANSWER --Screen patients
and fast track those with minor ailments
assignable causes of variation - ANSWER - -amount of time a process has been waiting in
-Causes can be identified and eliminated the ready queue
-e.g. poor employee training, worn tool, machine
needing repair
Service location decisions - ANSWER --
, WGU C215 Operations Management PVDC Final Exa Test
Questions with Answers 100% Pass
proximity to customers
-Quality of life issues break-even analysis - ANSWER -the
process of determining the number of units a firm
must sell to cover all costs. Considers fixed
proximity to customers - ANSWER --key costs, variable costs.eg Fed EX is in Tennessee
factor of a location analysis for a service so it will be in the middle
company
-if you need to have a car repaired, you wont
drive too far. repetitive process - ANSWER -classic
assembly line. A line process, a continuous
process.
Capacity Planning - ANSWER -Hospital-
Capacity is beds and output is the patients. If you
have 1 pt for 2 days and one for 3 days. The Project Process - ANSWER -make a one-
output is how many patients and not how many at-a-time product exactly to customer
beds we have. specifications, expensive. Like an automobile
collision shop that does body and engine repair
as well as custom vehicle paint job.
capacity utilization - ANSWER -are you
using more workers and what are your
resources? Measures how much of the available Batch Process - ANSWER -a process in
capacity is actually being used. Measures which goods or services are produced in groups
effectiveness. (batches) and not in a continuous stream eg.
auto shop offers body repair, engine repair, and
custom vehicle paint options
Capacity Focus - ANSWER -facilities that
are small, specialized, and focused on a narrow
set of objectives. Bottleneck in a flowchart - ANSWER -the
longest part in the process eg manufacturing a
car and the car needs to be painted or the time
effective capacity - ANSWER - the cake in the oven.
capacity measurement at the best operating level compute process velocity - ANSWER -
- ANSWER -when the average unit cost is Throughput time/value-added time
minimized -How fast we are going
center of gravity approach - ANSWER -an Actual output/standard output - ANSWER -
approach for locating a single facility that Which formula would indicate that a fast-food
minimizes the distance to existing facilities. restaurant was performing at, above, or below its
-use the breakeven analysis -how many units benchmark?
needed to manufacture to breakeven. -We know how many burgers were making and
what the standard is
Questions with Answers 100% Pass
Which definition is used for quality, evaluates
how well a product performs its intended common causes or random - ANSWER -
function? - ANSWER -Fitness for use Stuff you cannot identify
-Random causes that we cannot identify,
unavoidable
14 points for quality improvement -
ANSWER -Which total quality management
(TQM) process was developed to stress Cpk measures - ANSWER -How close one
management's responsibility for quality? is to a target and how consistent one is with the
average performance.
-How closely it measures
ISO 9000 - ANSWER -Set of international
standards on quality management and quality
assurance, critical to international business Six Sigma - ANSWER -Technical tolls and
-TQM process consists of 13 published people involvement
standards and guidelines The empirical rule, 3 standard deviations. This is
-Like when joint commission shows up at the 3 sigma's.
hospitals 6 sigmas and you are almost at 100%
DMAIC
Checklist - ANSWER -A list of common
defects and the number of observed occurrences DMAIC (Define, Measure, Analyze, Improve,
of these defects. Control) - ANSWER -a six sigma process
that outlines the steps that should be followed to
improve an existing business process
scatter diagram - ANSWER -a plot of two
variables showing whether they are related
define stage - ANSWER -includes the voice
of the customer and value stream
Control Chart - ANSWER -A graph that
shows whether a sample of data falls within the
common or normal range of variation. Job Design - ANSWER -It does not have
anything to do with people.
-The process by which managers decide how to
mean - ANSWER -A statistical measure of divide tasks into specific jobs
central tendency, or average, based on dividing
a total by the number of individual cases.
waiting time - ANSWER --Screen patients
and fast track those with minor ailments
assignable causes of variation - ANSWER - -amount of time a process has been waiting in
-Causes can be identified and eliminated the ready queue
-e.g. poor employee training, worn tool, machine
needing repair
Service location decisions - ANSWER --
, WGU C215 Operations Management PVDC Final Exa Test
Questions with Answers 100% Pass
proximity to customers
-Quality of life issues break-even analysis - ANSWER -the
process of determining the number of units a firm
must sell to cover all costs. Considers fixed
proximity to customers - ANSWER --key costs, variable costs.eg Fed EX is in Tennessee
factor of a location analysis for a service so it will be in the middle
company
-if you need to have a car repaired, you wont
drive too far. repetitive process - ANSWER -classic
assembly line. A line process, a continuous
process.
Capacity Planning - ANSWER -Hospital-
Capacity is beds and output is the patients. If you
have 1 pt for 2 days and one for 3 days. The Project Process - ANSWER -make a one-
output is how many patients and not how many at-a-time product exactly to customer
beds we have. specifications, expensive. Like an automobile
collision shop that does body and engine repair
as well as custom vehicle paint job.
capacity utilization - ANSWER -are you
using more workers and what are your
resources? Measures how much of the available Batch Process - ANSWER -a process in
capacity is actually being used. Measures which goods or services are produced in groups
effectiveness. (batches) and not in a continuous stream eg.
auto shop offers body repair, engine repair, and
custom vehicle paint options
Capacity Focus - ANSWER -facilities that
are small, specialized, and focused on a narrow
set of objectives. Bottleneck in a flowchart - ANSWER -the
longest part in the process eg manufacturing a
car and the car needs to be painted or the time
effective capacity - ANSWER - the cake in the oven.
capacity measurement at the best operating level compute process velocity - ANSWER -
- ANSWER -when the average unit cost is Throughput time/value-added time
minimized -How fast we are going
center of gravity approach - ANSWER -an Actual output/standard output - ANSWER -
approach for locating a single facility that Which formula would indicate that a fast-food
minimizes the distance to existing facilities. restaurant was performing at, above, or below its
-use the breakeven analysis -how many units benchmark?
needed to manufacture to breakeven. -We know how many burgers were making and
what the standard is
