WGU CHANGE MANAGEMENT AND
INNOVATION - C208 ASSESSMENT V2
WITH ALL ANSWERS 2025,2 UPDATE
Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate
culture? - CORRECT ANSWER✔✔Refreezing
Which of the following does not characterize the management style known as empowerment? -
CORRECT ANSWER✔✔Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change? - CORRECT
ANSWER✔✔Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work? - CORRECT ANSWER
✔✔Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? -
CORRECT ANSWER✔✔They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of - CORRECT ANSWER✔✔radical innovation
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being
rewarded by the organization for doing so? - CORRECT ANSWER✔✔Refreezing
, Which of the following is not one of the four stages of change in the Black and Gregersen model? -
CORRECT ANSWER✔✔Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the ADKAR
model? - CORRECT ANSWER✔✔Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of change effort? -
CORRECT ANSWER✔✔Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - CORRECT ANSWER✔✔Manage
Lower and middle-level managers are generally not tasked with leading which of the following kinds of
change? - CORRECT ANSWER✔✔Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true? - CORRECT ANSWER✔✔Managers
who expect resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the ADKAR model? -
CORRECT ANSWER✔✔Desire
Which of the following is not one of the three factors driving change that make it more challenging,
according to Black and Gregersen? - CORRECT ANSWER✔✔Fear of change
The majority of people spend their time experiencing which of the following sorts of change? - CORRECT
ANSWER✔✔Reactive change
Embracing alternative ways of looking at a problem and generating ideas rather than evaluating is
considered - CORRECT ANSWER✔✔divergent thinking
INNOVATION - C208 ASSESSMENT V2
WITH ALL ANSWERS 2025,2 UPDATE
Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate
culture? - CORRECT ANSWER✔✔Refreezing
Which of the following does not characterize the management style known as empowerment? -
CORRECT ANSWER✔✔Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change? - CORRECT
ANSWER✔✔Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work? - CORRECT ANSWER
✔✔Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? -
CORRECT ANSWER✔✔They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of - CORRECT ANSWER✔✔radical innovation
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being
rewarded by the organization for doing so? - CORRECT ANSWER✔✔Refreezing
, Which of the following is not one of the four stages of change in the Black and Gregersen model? -
CORRECT ANSWER✔✔Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the ADKAR
model? - CORRECT ANSWER✔✔Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of change effort? -
CORRECT ANSWER✔✔Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - CORRECT ANSWER✔✔Manage
Lower and middle-level managers are generally not tasked with leading which of the following kinds of
change? - CORRECT ANSWER✔✔Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true? - CORRECT ANSWER✔✔Managers
who expect resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the ADKAR model? -
CORRECT ANSWER✔✔Desire
Which of the following is not one of the three factors driving change that make it more challenging,
according to Black and Gregersen? - CORRECT ANSWER✔✔Fear of change
The majority of people spend their time experiencing which of the following sorts of change? - CORRECT
ANSWER✔✔Reactive change
Embracing alternative ways of looking at a problem and generating ideas rather than evaluating is
considered - CORRECT ANSWER✔✔divergent thinking
