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Exam (elaborations)

KCS TEST EXAM QUESTIONS WITH CORRECT COMPLETE EXPERT ANSWERS

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Which KCS role is responsible for monitoring processes and mentoring people? - Correct Answer ️️KCS coach What are three components of the visibility matrix? - Correct Answer ️️Audience Knowledge state Access rights What is the first phases of the six step KCS adoption process? - Correct Answer ️️Assess the current state The problem and the resolution are two components of a solution. What is the 3rd? - Correct Answer ️️Environment What is a benefit of structure for reuse? - Correct Answer ️ ️Promotes consistency and qualityWho created KCS? - Correct Answer ️️The consortium for service innovation csi

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Uploaded on
July 28, 2025
Number of pages
15
Written in
2024/2025
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KCS TEST EXAM QUESTIONS

Which KCS role is responsible for monitoring processes and mentoring

people? - Correct Answer ✔️✔️KCS coach


What are three components of the visibility matrix? - Correct Answer

✔️✔️Audience


Knowledge state


Access rights


What is the first phases of the six step KCS adoption process? - Correct

Answer ✔️✔️Assess the current state


The problem and the resolution are two components of a solution.

What is the 3rd? - Correct Answer ✔️✔️Environment


What is a benefit of structure for reuse? - Correct Answer ✔️✔

️Promotes consistency and quality

, Who created KCS? - Correct Answer ✔️✔️The consortium for

service innovation csi


Which of the following would be responsibilities of the KCS II role in the

KCS competency model? - Correct Answer ✔️✔️Fix solutions on

demand and finish frames solutions


Improved reputation, decreased costs and scalability are examples of

which of the following? - Correct Answer ✔️✔️Expected return

from an investment in KCS for the business


Which of the following drives understanding of engagement with and

belief in the KCS implementation? - Correct Answer ✔️✔

️Communications plan


Which of the following is least likely to motivate staff? - Correct

Answer ✔️✔️Monetary compensation
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