CNA Chapter 2 Exam Questions and Answers (2025 /
2026) (Verified Answers)
/. When should unsafe conditions be reported?
A.) After an accident has occurred
B.) Before an accident can occur
C.) When you have time in your schedule
D.) When a family member or visitor complains - Answer-B.) Before an accident can
occur
/.Which of the following is an example of objective information?
A.) "Mrs. Johnson says she has a rash on her torso."
B.) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."
C.) "Mrs. Johnson must have a rash because she said that she's itchy"
D.) "Mrs. Johnson needs some lotion" - Answer-B.) "There are raised, red marks the
size of pinpricks on Mrs. Johnson's torso."
/.What is a proper way for a nursing assistant (NA) to respond if a resident does not
hear her or does not understand her?
A.) The NA should speak more quickly
B.) The NA should speak more softly or whisper
C.) The NA should speak slowly and clearly
D.) The NA should shout - Answer-C.) The NA should speak slowly and clearly
/.Which of the following is an example of a barrier to communication?
A.) NA uses medical terminology with the resident
B.) NA asks the resident to repeat a sentence
C.) NA speaks the same language as the resident
D.) NA speaks clearly using a professional tone of voice - Answer-A.) NA uses medical
terminology with the resident
/.Which of the following are ways for NA's to avoid barriers to communication?
A.) The NA should use slang so that the resident understands more easily
B.) The NA should respond with "Why?" when the resident makes a statement
C.) The NA should use medical terms when talking with the resident so the resident will
more easily understand his condition
D.) The NA should ask open-ended questions that require more than "yes" or :"no"
responses - Answer-A.) The NA should use slang so that the resident understands
more easily
,/.Why is it important for an NA to consider a resident's cultural background when
communicating with him?
A.) It is not important to consider cultural background
B.) Because the resident will certainly want to tell stories about his culture
C.) Because the NA might know somebody with the same background and she can tell
the resident about that person
D.) Because cultural background helps determine how people communicate and can
help the NA communicate better with the resident - Answer-D>) Because cultural
background helps determine how people communicate and can help the NA
communicate better with the resident
/.Which of the following senses is not used in making observations?
A.) Sight
B.) Touch
C.) Smell
D.) Taste - Answer-D.) Taste
/.Which whom should NA's use medical terms and abbreviations?
A.) Residents
B.) Nurses
C.) Resident's Friends
D.) Visitors - Answer-B.) Nurses
/.Which of the following should an NA report about a resident to the nurse immediately?
A.) Family fighting
B.) Chest pain
C.) Watching too much TV
D.) Acting lonely - Answer-B.) Chest pain
/.The part of the word that is added to the end of a root to form a new word is called a(n)
A.) Root
B.) Prefix
C.) Suffix
D.) Abbreviation - Answer-C.) Suffix
/.If a resident has a hearing impairment, the NA should
A.) Face away from the resident when speaking
B.) Face the resident with the light on the NA's face
C.) Shout so that the resident can hear the NA
, D.) Exaggerate the words so that the resident can read the NA's lips - Answer-B.) Face
the resident with the light on the NA's face
/.One way that an NA can help a resident who is visually impaired is to
A.) Move the furniture to make it easier for the resident to get around
B.) Keep the lights very low
C.) Use the face of imaginary clock to explain the position of objects
D.) Walk behind the resident, lightly pushing the resident forward - Answer-C.) Use the
face of an imaginary clock to explain the position of objects
/.The first two steps to take when approaching an emergency are
A.) Perform first aid and assess the situation
B.) Call the victim's family and call 911
C.) Assess the situation and assess the victim
D.) Get assistance and perform CPR - Answer-C.) Assess the situation and assess the
victim
/.What is the best way a nursing assistant can respond to a combative resident?
A.) The NA should let the resident know that he will be discharged from the facility if he
does not stop what he is doing
B.) The NA should tell the resident that other NA's will refuse to care for him if he
continues the behavior
C.) The NA should remain calm and lower the tone of her voice
D.) The NA should stand as close as possible to the resident - Answer-C.) The NA
should remain calm and lower the tone of her voice
/.A sign of the onset of diabetic ketacidosis is breath tha smells
A.) Sour
B.) Sweet
C.) Garlicky
D.) Bitter - Answer-B.) Sweet
/.Why is it important for a nursing assistant not to overreact when a resident behaves
inappropriately?
A.) It may actually reinforce the behavior
B.) Other residents may then copy the behavior
C.) The NA's supervisor will be angry with him
D.) The NA might surprise the resident - Answer-A.) It may actually reinforce the
behavior
/.With whom should an NA use Standard Precautions?
2026) (Verified Answers)
/. When should unsafe conditions be reported?
A.) After an accident has occurred
B.) Before an accident can occur
C.) When you have time in your schedule
D.) When a family member or visitor complains - Answer-B.) Before an accident can
occur
/.Which of the following is an example of objective information?
A.) "Mrs. Johnson says she has a rash on her torso."
B.) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."
C.) "Mrs. Johnson must have a rash because she said that she's itchy"
D.) "Mrs. Johnson needs some lotion" - Answer-B.) "There are raised, red marks the
size of pinpricks on Mrs. Johnson's torso."
/.What is a proper way for a nursing assistant (NA) to respond if a resident does not
hear her or does not understand her?
A.) The NA should speak more quickly
B.) The NA should speak more softly or whisper
C.) The NA should speak slowly and clearly
D.) The NA should shout - Answer-C.) The NA should speak slowly and clearly
/.Which of the following is an example of a barrier to communication?
A.) NA uses medical terminology with the resident
B.) NA asks the resident to repeat a sentence
C.) NA speaks the same language as the resident
D.) NA speaks clearly using a professional tone of voice - Answer-A.) NA uses medical
terminology with the resident
/.Which of the following are ways for NA's to avoid barriers to communication?
A.) The NA should use slang so that the resident understands more easily
B.) The NA should respond with "Why?" when the resident makes a statement
C.) The NA should use medical terms when talking with the resident so the resident will
more easily understand his condition
D.) The NA should ask open-ended questions that require more than "yes" or :"no"
responses - Answer-A.) The NA should use slang so that the resident understands
more easily
,/.Why is it important for an NA to consider a resident's cultural background when
communicating with him?
A.) It is not important to consider cultural background
B.) Because the resident will certainly want to tell stories about his culture
C.) Because the NA might know somebody with the same background and she can tell
the resident about that person
D.) Because cultural background helps determine how people communicate and can
help the NA communicate better with the resident - Answer-D>) Because cultural
background helps determine how people communicate and can help the NA
communicate better with the resident
/.Which of the following senses is not used in making observations?
A.) Sight
B.) Touch
C.) Smell
D.) Taste - Answer-D.) Taste
/.Which whom should NA's use medical terms and abbreviations?
A.) Residents
B.) Nurses
C.) Resident's Friends
D.) Visitors - Answer-B.) Nurses
/.Which of the following should an NA report about a resident to the nurse immediately?
A.) Family fighting
B.) Chest pain
C.) Watching too much TV
D.) Acting lonely - Answer-B.) Chest pain
/.The part of the word that is added to the end of a root to form a new word is called a(n)
A.) Root
B.) Prefix
C.) Suffix
D.) Abbreviation - Answer-C.) Suffix
/.If a resident has a hearing impairment, the NA should
A.) Face away from the resident when speaking
B.) Face the resident with the light on the NA's face
C.) Shout so that the resident can hear the NA
, D.) Exaggerate the words so that the resident can read the NA's lips - Answer-B.) Face
the resident with the light on the NA's face
/.One way that an NA can help a resident who is visually impaired is to
A.) Move the furniture to make it easier for the resident to get around
B.) Keep the lights very low
C.) Use the face of imaginary clock to explain the position of objects
D.) Walk behind the resident, lightly pushing the resident forward - Answer-C.) Use the
face of an imaginary clock to explain the position of objects
/.The first two steps to take when approaching an emergency are
A.) Perform first aid and assess the situation
B.) Call the victim's family and call 911
C.) Assess the situation and assess the victim
D.) Get assistance and perform CPR - Answer-C.) Assess the situation and assess the
victim
/.What is the best way a nursing assistant can respond to a combative resident?
A.) The NA should let the resident know that he will be discharged from the facility if he
does not stop what he is doing
B.) The NA should tell the resident that other NA's will refuse to care for him if he
continues the behavior
C.) The NA should remain calm and lower the tone of her voice
D.) The NA should stand as close as possible to the resident - Answer-C.) The NA
should remain calm and lower the tone of her voice
/.A sign of the onset of diabetic ketacidosis is breath tha smells
A.) Sour
B.) Sweet
C.) Garlicky
D.) Bitter - Answer-B.) Sweet
/.Why is it important for a nursing assistant not to overreact when a resident behaves
inappropriately?
A.) It may actually reinforce the behavior
B.) Other residents may then copy the behavior
C.) The NA's supervisor will be angry with him
D.) The NA might surprise the resident - Answer-A.) It may actually reinforce the
behavior
/.With whom should an NA use Standard Precautions?
