AMZL PRACTICE EXAM 2025/2026 QUESTIONS WITH
SOLUTIONS RATED A+
✔✔Enter conversations and engage in review before the next discussion - ✔✔after
conducting a STU with an associate you struggle to engage with, they shared that "you
never remember what they asked about last, I do not like that". what actionable
approach could you take going forward?
✔✔communication style, body language, appearance of others - ✔✔unconscious bias is
a fundamental function of the human mind so support processing information. which
below is a type of bias we want you to be aware of?
✔✔learning coordinator, direct manager - ✔✔when a new team member is coming into
the station, who's just possibility is to set up information so they can do their role?
✔✔operational dashboard - ✔✔under which perfect mild dashboard would key metrics
such as DEA, FDDS, and PNOV be located?
✔✔station management console (SMC), LDAP - ✔✔what are the two main tools used
for setting up permissions?
✔✔what platform will you use to stay up to date on the most recent benchmark
standards in SOPs - ✔✔START
✔✔rates (Direct/Indirect) - ✔✔You forgot to follow standard work and did not complete
FCLM review during your shift before you went home for the day. what data entered into
the end of your reporting is most likely inaccurate?
✔✔safety behavior, leadership behavior, and engagement index - ✔✔through academy
training, what indicator is a positively or negatively impact your station cost metrics?
✔✔submit VTO - ✔✔you noticed that your loadout team will finish their shift work early
and want to improve your PPH for the day. what action would you want to take?
✔✔safety leadership - associates - ✔✔they're going to a new station and you want to
understand the voice of associates. you want to select one safety area that has the
most opportunity to focus on in deep dive. from the connections dashboard, which area
are you going to focus on?
✔✔GSOC, EHS, HR, and local agencies - ✔✔during an emergency, it is critical to stay
calm and use your resources to support managing these events. outside of your direct
senior leaders, what resources can you utilize to execute a safe emergency event?
, ✔✔incidents and measurements - ✔✔you completed the root cause analysis for an
injury last week and you want to ensure all corrective actions are completed in closed.
where in Gensuite do you find this information?
✔✔by the end of your current shift for US; within 24 hours for a CA - ✔✔how long after
an injury do you have until your initial report form needs to be uploaded to Gensuite?
✔✔when you are making your submissions on work summary tool, you must ensure
which items are correct? - ✔✔routes, unplanned delays, AMZL late cancellations, DSP
late cancellations, quick coverages
✔✔when does a DSP get awarded quick coverage? - ✔✔when they pick up a dropped
route within an hour of the schedule to start time
✔✔when should you add an AMZL late cancellation penalty in work summary tool -
✔✔when AMZL cancels a route within 24 hours of the scheduled start time
✔✔who should assign permissions to station operations if they need them - ✔✔the
delivery station manager
✔✔what time should submissions be complete and work summary tool? - ✔✔noon, the
day after the routes are run
✔✔how long after the day of an execution can confirm services be changed? - ✔✔72
hours
✔✔unplanned delays are requested by DSPs using work summary tool - ✔✔false, they
are requested using the UPD calculator
✔✔what are the units for unplanned delays entered by operations? - ✔✔minutes
✔✔As a station operator, I should change the reimbursable distance on a route if the
DSP is saying the distance is off. - ✔✔false, I should never change the reimbursable
distance as it's already been calculated.
✔✔what is the correct process for request, authorization, and entry of unplanned
delays? - ✔✔DSP request UPD in the calculator, AMZL operations approves any valid
requests, AMZL immediately enters the delays and work summary tool in total minutes
✔✔what is the most likely cause if planned duration is missing from a lot of routes and
work summary tool? - ✔✔scheduled service type doesn't match RTW sequenced
service type. change the scheduled service type in the scheduling UI yourself (then
have the DSP accept the new reservations) and contact the DSP account manager to
change the schedule services for the following week in scheduling
SOLUTIONS RATED A+
✔✔Enter conversations and engage in review before the next discussion - ✔✔after
conducting a STU with an associate you struggle to engage with, they shared that "you
never remember what they asked about last, I do not like that". what actionable
approach could you take going forward?
✔✔communication style, body language, appearance of others - ✔✔unconscious bias is
a fundamental function of the human mind so support processing information. which
below is a type of bias we want you to be aware of?
✔✔learning coordinator, direct manager - ✔✔when a new team member is coming into
the station, who's just possibility is to set up information so they can do their role?
✔✔operational dashboard - ✔✔under which perfect mild dashboard would key metrics
such as DEA, FDDS, and PNOV be located?
✔✔station management console (SMC), LDAP - ✔✔what are the two main tools used
for setting up permissions?
✔✔what platform will you use to stay up to date on the most recent benchmark
standards in SOPs - ✔✔START
✔✔rates (Direct/Indirect) - ✔✔You forgot to follow standard work and did not complete
FCLM review during your shift before you went home for the day. what data entered into
the end of your reporting is most likely inaccurate?
✔✔safety behavior, leadership behavior, and engagement index - ✔✔through academy
training, what indicator is a positively or negatively impact your station cost metrics?
✔✔submit VTO - ✔✔you noticed that your loadout team will finish their shift work early
and want to improve your PPH for the day. what action would you want to take?
✔✔safety leadership - associates - ✔✔they're going to a new station and you want to
understand the voice of associates. you want to select one safety area that has the
most opportunity to focus on in deep dive. from the connections dashboard, which area
are you going to focus on?
✔✔GSOC, EHS, HR, and local agencies - ✔✔during an emergency, it is critical to stay
calm and use your resources to support managing these events. outside of your direct
senior leaders, what resources can you utilize to execute a safe emergency event?
, ✔✔incidents and measurements - ✔✔you completed the root cause analysis for an
injury last week and you want to ensure all corrective actions are completed in closed.
where in Gensuite do you find this information?
✔✔by the end of your current shift for US; within 24 hours for a CA - ✔✔how long after
an injury do you have until your initial report form needs to be uploaded to Gensuite?
✔✔when you are making your submissions on work summary tool, you must ensure
which items are correct? - ✔✔routes, unplanned delays, AMZL late cancellations, DSP
late cancellations, quick coverages
✔✔when does a DSP get awarded quick coverage? - ✔✔when they pick up a dropped
route within an hour of the schedule to start time
✔✔when should you add an AMZL late cancellation penalty in work summary tool -
✔✔when AMZL cancels a route within 24 hours of the scheduled start time
✔✔who should assign permissions to station operations if they need them - ✔✔the
delivery station manager
✔✔what time should submissions be complete and work summary tool? - ✔✔noon, the
day after the routes are run
✔✔how long after the day of an execution can confirm services be changed? - ✔✔72
hours
✔✔unplanned delays are requested by DSPs using work summary tool - ✔✔false, they
are requested using the UPD calculator
✔✔what are the units for unplanned delays entered by operations? - ✔✔minutes
✔✔As a station operator, I should change the reimbursable distance on a route if the
DSP is saying the distance is off. - ✔✔false, I should never change the reimbursable
distance as it's already been calculated.
✔✔what is the correct process for request, authorization, and entry of unplanned
delays? - ✔✔DSP request UPD in the calculator, AMZL operations approves any valid
requests, AMZL immediately enters the delays and work summary tool in total minutes
✔✔what is the most likely cause if planned duration is missing from a lot of routes and
work summary tool? - ✔✔scheduled service type doesn't match RTW sequenced
service type. change the scheduled service type in the scheduling UI yourself (then
have the DSP accept the new reservations) and contact the DSP account manager to
change the schedule services for the following week in scheduling
