WGU C715 Objective Assessment Organizational
Behavior Exam | Grade A Questions and Verified
Answers (Latest 2025/ 2026) 100% Correct
collaborating - :answers :A situation in which the parties to a conflict each desire to
satisfy fully the concerns of all parties.
avoiding - :answers :The desire to withdraw from or suppress a conflict.
accommodating - :answers :The willingness of one party in a conflict to place the
opponent's interests above his or her own.
compromising - :answers :A situation in which each party to a conflict is willing to
give up something.
conflict management - :answers :The use of resolution and stimulation techniques to
achieve the desired level of conflict.
negotiation - :answers :A process in which two or more parties exchange goods or
services and attempt to agree on the exchange rate for them.
distributive bargaining - :answers :Negotiation that seeks to divide up a fixed amount
of resources; a win-lose situation.
fixed pie - :answers :The belief that there is only a set amount of goods or services to
be divvied up between the parties.
,integrative bargaining - :answers :Negotiation that seeks one or more settlements that
can create a win-win solution.
BATNA - :answers :The Best Alternative To a Negotiated Agreement; the least the
individual should accept.
mediator - :answers :A neutral third party who facilitates a negotiated solution by
using reasoning, persuasion, and suggestions for alternatives.
arbitrator - :answers :A third party to a negotiation who has the authority to dictate an
agreement.
conciliator - :answers :A trusted third party who provides an informal communication
link between the negotiator and the opponent.
Role - :answers :A set of expected behavior patterns attributed to someone occupying
a given position in a social unit.
work group - :answers :A group that interacts primarily to share information and to
make decisions to help each group member perform within his or her area of
responsibility.
work team - :answers :A group whose individual efforts result in performance that is
greater than the sum of the individual inputs.
problem solving teams - :answers :Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving quality,
efficiency, and the work environment.
, self-managed work teams - :answers :Groups of 10 to 15 people who take on
responsibilities of their former supervisors.
cross-functional teams - :answers :Employees from about the same hierarchical level,
but from different work areas, who come together to accomplish a task.
virtual teams - :answers :Teams that use computer technology to tie together
physically dispersed members in order to achieve a common goal.
multiteam systems - :answers :Systems in which different teams need to coordinate
their efforts to produce a desired outcome.
organizational demography - :answers :The degree to which members of a work unit
share a common demographic attribute, such as age, sex, race, educational level, or
length of service in an organization, and the impact of this attribute on turnover.
reflexivity - :answers :A team characteristic of reflecting on and adjusting the master
plan when necessary.
mental models - :answers :Team members' knowledge and beliefs about how the work
gets done by the team.
organizational culture - :answers :A system of shared meaning held by members that
distinguishes the organization from other organizations.
7 primary characteristics of organizational culture - :answers :1.) Innovation and risk
taking 2.) Attention to detail 3.) Outcome orientation 4.) People orientation 5.) Team
orientation 6.) Aggressiveness 7.) Stability
dominant culture - :answers :A culture that expresses the core values that are shared
by a majority of the organization's members.
Behavior Exam | Grade A Questions and Verified
Answers (Latest 2025/ 2026) 100% Correct
collaborating - :answers :A situation in which the parties to a conflict each desire to
satisfy fully the concerns of all parties.
avoiding - :answers :The desire to withdraw from or suppress a conflict.
accommodating - :answers :The willingness of one party in a conflict to place the
opponent's interests above his or her own.
compromising - :answers :A situation in which each party to a conflict is willing to
give up something.
conflict management - :answers :The use of resolution and stimulation techniques to
achieve the desired level of conflict.
negotiation - :answers :A process in which two or more parties exchange goods or
services and attempt to agree on the exchange rate for them.
distributive bargaining - :answers :Negotiation that seeks to divide up a fixed amount
of resources; a win-lose situation.
fixed pie - :answers :The belief that there is only a set amount of goods or services to
be divvied up between the parties.
,integrative bargaining - :answers :Negotiation that seeks one or more settlements that
can create a win-win solution.
BATNA - :answers :The Best Alternative To a Negotiated Agreement; the least the
individual should accept.
mediator - :answers :A neutral third party who facilitates a negotiated solution by
using reasoning, persuasion, and suggestions for alternatives.
arbitrator - :answers :A third party to a negotiation who has the authority to dictate an
agreement.
conciliator - :answers :A trusted third party who provides an informal communication
link between the negotiator and the opponent.
Role - :answers :A set of expected behavior patterns attributed to someone occupying
a given position in a social unit.
work group - :answers :A group that interacts primarily to share information and to
make decisions to help each group member perform within his or her area of
responsibility.
work team - :answers :A group whose individual efforts result in performance that is
greater than the sum of the individual inputs.
problem solving teams - :answers :Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving quality,
efficiency, and the work environment.
, self-managed work teams - :answers :Groups of 10 to 15 people who take on
responsibilities of their former supervisors.
cross-functional teams - :answers :Employees from about the same hierarchical level,
but from different work areas, who come together to accomplish a task.
virtual teams - :answers :Teams that use computer technology to tie together
physically dispersed members in order to achieve a common goal.
multiteam systems - :answers :Systems in which different teams need to coordinate
their efforts to produce a desired outcome.
organizational demography - :answers :The degree to which members of a work unit
share a common demographic attribute, such as age, sex, race, educational level, or
length of service in an organization, and the impact of this attribute on turnover.
reflexivity - :answers :A team characteristic of reflecting on and adjusting the master
plan when necessary.
mental models - :answers :Team members' knowledge and beliefs about how the work
gets done by the team.
organizational culture - :answers :A system of shared meaning held by members that
distinguishes the organization from other organizations.
7 primary characteristics of organizational culture - :answers :1.) Innovation and risk
taking 2.) Attention to detail 3.) Outcome orientation 4.) People orientation 5.) Team
orientation 6.) Aggressiveness 7.) Stability
dominant culture - :answers :A culture that expresses the core values that are shared
by a majority of the organization's members.
