APCO EMD Exam Questions and Answers (100% CORRECT ANSWERS) ALREADY GRADED A+ | 100% satisfaction guarantee with complete solutions

APCO EMD Exam Questions and Answers (100% CORRECT ANSWERS) ALREADY GRADED A+ | 100% satisfaction guarantee with complete solutions Response Unit Safety measures include - Ans →Checking on response units regularly The operational relationship between tele-communicators, supervisors & managers is defined by the PSAP's - Ans →Chain of Command Paraphrasing is the technique of repeating in a short declarative statement, the emotions or feelings the speaker is communicating. - Ans →False In the PSAP, emergency calls come in only on designated emergency lines - Ans →False A scanning receiver is capable of monitoring only 1 channel at a time - Ans →False Little prioritization is needed for Fire Service calls because they are generally - Ans →Escalating Emergencies A device that extends the range of radio communications is a(n) - Ans →Repeater The term describing multiple emergency services agengies being able to converse with each other using common radio frequencies is - Ans →Radio Interoperability Eating a variety of snack foods and sugary drinks helps to relieve the stress associated with the job of PST - Ans →False An observation is based on - Ans →a Fact Limitations on radio power, antenna height & frequency use are set by the - Ans →Federal Communications Commission (FCC) Harassing conduct in the workplace may consist of verbal or physical conduct - Ans →True Time is NOT a critical factor in structure fires - Ans →False Law Enforcement calls need not be prioritized prior to dispatch. Field units 1/1 are trained to determine which calls require immediate response and which calls are probably not a real emergency - Ans →False Taking property by force or threat of force is - Ans →Robbery Dr. Eley passes by an accident on his way home from work. He calls 9-1-1 1/1 to report the accident but does not stop. Dr. Eley is a - Ans →Second Party Caller The abbreviation for the technology that provides a mapped location of response unit vehicles is - Ans →AVL: Automatic Vehicle Location The vital services of the PSAP is to provide communication between - Ans →The public, agency personnel, other agencies and support services Family disturbance calls are statistically a non-emergency, routine call. - Ans →No The AMBER alert system is NOT a Nationwide system. Each state chooses how they will handle alerts regarding missing or abducted children - Ans →FALSE Professionalism means that a PST should never tell co-workers that they (Co-worker) have done a good job, or thank them for providing assistance - Ans →FALSE PST's are required to have a good memory since that is the best way to record information during an emergency call - Ans →FALSE Professionalism is defined by what you do and how others perceive you - Ans →TRUE Non-Verbal communications are not necessary for a PST to know. When 1/1 speaking to a caller on the phone, the caller cannot see or respond to these actions - Ans →FALSE Ethics involves an individuals personal, professional, and organizational rules of conduct - Ans →TRUE A transmitter and receiver mounted in a response vehicle is a - Ans →Mobile radio Routine inspections of the equipment at the PST work station can provide 1/1 early detection of broken and/or malfunctioning equipment - Ans →TRUE It is the responsibility of the PSAP to keep the PST updated on policies, procedures, new equipment, and new technologies - Ans →FALSE Continuing Education for the PST may include reading magazine articles 0/1 related to Emergency Services Dispatch & Response - Ans →TRUE Customer service means callers expect to - Ans →be treated with respect, speak with a knowlegable professional, and have their problem addressed The term used to describe the complete range of radio frequencies used for communication is - Ans →Spectrum The three primary disciplines of public safety communications are - Ans →Emergency Medical, Law Enforcement, & Fire Service Communications There are two types of "Call-Up" methods used in dispatch. One of these methods is the "Echo" Method - Ans →FALSE Automatic transmission via wireless technology of critical vehicle & occupant data immediately following a crash is known as - Ans →ACN; Automatic Collision Notification When being questioned in a legal proceeding, the PST should keep answers simple and if possible, answer yes or no - Ans →YES The number used by wireless carriers to route the call and identify the cell site from which the call originates is referred to as - Ans →P-ANI; Automatic Number Information