1.Staff knowledge of expected outcomes and results is directly
associated with .
1. Clearly communicated organizational goals
2. Motivated employees
3. Annually updated job descriptions
4. Improved compensation
Answer 1. Clearly communicated organizational goals
2.A crime that is punishable by a maximum term of imprisonment of one
year is known as .
1. Misdemeanor
2. Felony
3. Tort
4. Neglect
Answer 1. Misdemeanor
3.A bill is introduced in the legislature. A technique often used by the
legisla- tive committee who does not wish to embarrass the sponsor and
does not want to pass the bill, is known as .
1. Favorable report
2. Deferment
3. Unfavorable report
,4. Veto
Answer 2. Deferment
4.An employee violates an organization policy and as a result
causes a care recipient to suffer actual injury. This violation could
result in a
.
1. Program to rectify insufficient and/or ineffective cross training
2. Penalty to the employee for ignoring the policy and guideline handbook
3. Civil lawsuit for monetary damages in the care recipient's favor
4. Comprehensive paper trail to prove guilt
Answer 3. Civil lawsuit for monetary damages in the care recipient's
favor
5.Which of the following styles of leadership involves the leader simply
stat- ing what needs to be accomplished and how it will be done?
1. Laissez-faire
2. Democratic
3. Autocratic
4. Proactive
Answer 1. Laissez-faire
6.Which of the following advance directives is commonly described as
ap- pointing someone to make decisions on a care recipient's behalf?
1. Do not resuscitate
,2. Living will
3. Durable power of attorney
4. Plan of care
Answer 3. Durable power of attorney
7.Team building is a key component of which management style?
1. Participatory
2. Authoritative
3. Delegative
4. Objective
Answer 1. Participatory
8.Strategic planning is best defined as an organizational process for
.
1. Identifying goals and objectives
2. Implementing goals to create a desired outcome
3. Making decisions that achieve compliance
4. Comparing an organization's market position to its competition
Answer 1. Identify- ing goals and objectives
9.The process of pricing, promoting, and distributing services
that satisfy both individual and organizational objectives is known
as
.
1. Market orientation
, 2. Marketing
3. Product specialization
4. Branding
Answer 2. Marketing
10.Which of the following is not a requirement of the long-term care
ombuds- man program?
1. Provide public agencies with information regarding problems of care
recip- ients in healthcare organizations
2. Participate and observe the exit conference of a nursing healthcare
organi- zation survey
3. License administrators of long-term care to practice the responsibilities
of their profession
4. Monitor, develop, and ensure implementation of laws governing long-
term care
Answer 3. License administrators of long-term care to practice the
responsibilities of their profession
11.A document that expresses a care recipient's end-of-life wishes
regarding medical treatment is called a/an .
1. Plan of care
2. Advance directive
3. Will and testament
4. Power of attorney
Answer 2. Advance directive