Answers
1.1. Which one of the following steps should be taken first in a risk
manage- ment program?
A. Purchasing of adequate insurance
B. Conducting of employee safety drills
C. Identifying hazards and risks
D. Conducting staff in-services on incident reporting and accident preven-
tion.
Answer: C. Identifying hazards and risks
2.2. Which of the following professionals is authorized to dispense
medica- tions?
A. registered nurse
B. licensed nurse, physician and, in some states, medication aide.
C. licensed nurse and physician
D. pharmacist
Answer: D. pharmacist
3.3. Aphasia occurs frequently as a result of:
A. a stroke
B. diabetes
,C. death of a spouse
D. pressure ulcers
Answer: A. a stroke
4.4. A check should generally be issued only when which one of the
following is available and properly signed?
A. purchase order
B. lien
C. warranty
D. general ledger
Answer: A. purchase order
5.5. Which class of fire extinguishers is appropriate for use on a grease
fire? A. A
B. B
C. C
D. D
Answer: B. B
6.6. The age-related clouding of the lens of the eye is called:
A. macular degeneration
B. a cataract
C. glaucoma
D. conjunctivitis
, Answer: B. a cataract
7.7. In collective bargaining, when labor and management select a third
party to decide an issue, and agree to accept that third party's decision as
final
andbinding on both sides, the process is called:
A. mediation
B. Arbitration
C. conciliation
D. subrogation
Answer: B. Arbitration
8.8. Cultural diversity in an organization's delivery of services would entail
all EXCEPT which one of the following?
A. Educating staff in the distinctive beliefs and values held by the
various ethnic and racial groups being served.
B. Using interpreters and in other ways trying to eliminate language
barriers between staff and clients.
C. Getting staff to identify how their own biases regarding people of
other religious backgrounds may affect their care-giving.
D. Offering customers of different ethnic and racial backgrounds the same
food and beverages in order to foster a sense of community and equality.
, Answer: D. Offering customers of different ethnic and racial
backgrounds the same food and beverages in order to foster a sense of
community and equality.
9.9. Which of the following is part of the manager's controlling function?
A. Developing rules
B. Writing job descriptions
C. Disciplining staff who break rules.
D. Doing a SWOT analysis.
Answer: C. Disciplining staff who break rules.
10.10 What was the quarterly turnover rate at an organization that had 18
separations in the quarter, and that averaged 225 employees in the first
month, 220 employees in the second month, and 215 employees in the third
month of the quarter?
A. 8 percent
B. 18 percent
C. 92 percent
D. 32 percent
Answer: A. 8 percent
11.11. Which of the following is a chronic disease?
A. pneumonia