Comm 220 questions with accurate answers
3 types of organizations Ans✓✓✓ • Profit Based - Must make a profit
form selling the goods or services they provide, or they will cease to
exist
• Nonprofit - Provide products and services, but for no profit at all
• Not-for-profit - Provides products and services, but donate profits to
nonprofits or their choice. Function like a profit based structure
4 types of faces we make Ans✓✓✓ • Masking - replacement of one
facial expression with another expression
• Intensification - exaggeration or enhancement of a facial expression
• Neutralization - poker face
• Deintensification - downplaying or deemphasizing of a facial
expression
7 components of Communication Ans✓✓✓ Source - Person who
originates the message. Could be any individual or collection of
individuals.
Message - Verbal or nonverbal stimulus that elicits meaning in the
receiver.
Channel - Means by which a message is carried from one person to
another
Receiver - Person who acquires the sources' message
Feedback - Receiver's observable response to a source's message
Goals - Three major goals of communication in the organizational
environment
, o Developing interpersonal relationships
o Gaining compliance
o Gaining understanding
• Context - Characteristics of a situation in which communication takes
place
Amiable Ans✓✓✓ Relationship specialists and are high on
responsiveness and low on assertiveness
Analytical Ans✓✓✓ Technical specialists and are low on
responsiveness and low on assertiveness
Argumentativeness Ans✓✓✓ Higher argumentativeness is associated
with both higher extraversion and higher psychoticism. Argument
includes the statement of a position on an issue and the support for that
position, including reasons why alternative positions are incorrect
Assertiveness Ans✓✓✓ tend to initiate, maintain, and terminate
conversations in accordance with their own communication goals
Categories of nonverbal messages Ans✓✓✓ • Dress and artifacts -
First message a person sends to another person is generated by our
physical appearance. People judge others by physical appearance
• Gestures and body movements - Kinesics. Movement of hands, arms,
legs, torso, limbs, postural cues, walking behavior, head movement, and
many other gestures and movements
3 types of organizations Ans✓✓✓ • Profit Based - Must make a profit
form selling the goods or services they provide, or they will cease to
exist
• Nonprofit - Provide products and services, but for no profit at all
• Not-for-profit - Provides products and services, but donate profits to
nonprofits or their choice. Function like a profit based structure
4 types of faces we make Ans✓✓✓ • Masking - replacement of one
facial expression with another expression
• Intensification - exaggeration or enhancement of a facial expression
• Neutralization - poker face
• Deintensification - downplaying or deemphasizing of a facial
expression
7 components of Communication Ans✓✓✓ Source - Person who
originates the message. Could be any individual or collection of
individuals.
Message - Verbal or nonverbal stimulus that elicits meaning in the
receiver.
Channel - Means by which a message is carried from one person to
another
Receiver - Person who acquires the sources' message
Feedback - Receiver's observable response to a source's message
Goals - Three major goals of communication in the organizational
environment
, o Developing interpersonal relationships
o Gaining compliance
o Gaining understanding
• Context - Characteristics of a situation in which communication takes
place
Amiable Ans✓✓✓ Relationship specialists and are high on
responsiveness and low on assertiveness
Analytical Ans✓✓✓ Technical specialists and are low on
responsiveness and low on assertiveness
Argumentativeness Ans✓✓✓ Higher argumentativeness is associated
with both higher extraversion and higher psychoticism. Argument
includes the statement of a position on an issue and the support for that
position, including reasons why alternative positions are incorrect
Assertiveness Ans✓✓✓ tend to initiate, maintain, and terminate
conversations in accordance with their own communication goals
Categories of nonverbal messages Ans✓✓✓ • Dress and artifacts -
First message a person sends to another person is generated by our
physical appearance. People judge others by physical appearance
• Gestures and body movements - Kinesics. Movement of hands, arms,
legs, torso, limbs, postural cues, walking behavior, head movement, and
many other gestures and movements
