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C208 - CHANGE MANAGEMENT AND INNOVATION 200+ QUESTIONS AND 100- VERIFIED ANSWERS

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C208 - CHANGE MANAGEMENT AND INNOVATION 200+ QUESTIONS AND 100- VERIFIED ANSWERS

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WGU C208
Course
WGU C208











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Institution
WGU C208
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WGU C208

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Uploaded on
July 21, 2025
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Written in
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C208 - CHANGE MANAGEMENT AND INNOVATION 200+
QUESTIONS AND 100% VERIFIED ANSWERS

often encourages the appearance of "mind-guards" who screen group
| | | | | | | |


members from dissenting views
| | | |


- answer-Groupthink

are organized patterns of thought similar to an outline. | | | | | | | |


- answer-schemas

change is forced upon an organization because a threat or problem | | | | | | | | | |


has already occurred.
| | |


- answer-Reactive

3 Step Cisco Model
| | |


- answer-Cisco Change Roadmap (CCR) | | |




ThreeSteps: |


Prepare
|


Implement
|


Manage
|




7-S Framework Elements
| |


- answer-Structure
Strategy
|


Systems
Skills
|


Style
|


Staff
|


Shared Values (Super ordinate goals)
| | | |




7-S Hard Elements
| |


- answer-Hard elements are components that can be directly controlled and
| | | | | | | | |


influenced by management / leaders
| | | | |




Hard Elements include:
| |

,* Strategy
* Structure
* Systems

7-S Soft Elements
| |


- answer-Soft elements are more influenced by the organizational culture
| | | | | | | |




Soft elements include:
| |


* Skills
* Staff
* Style

7-S Strengths and Weaknesses
| | |


- answer-A Diagnostic tool for assessing readiness for change and can also help
| | | | | | | | | | |


pinpoint those areas that need better alignment with any proposed change
| | | | | | | | | | |




Critics argue that the 7-S tool is overly complex
| | | | | | | |




A is a group of people with a culture that is different from the larger
| | | | | | | | | | | | |


culture to which they belong.
| | | | |


- answer-subculture

A criticism of Taylorism was that
| | . | | |


- answer-it treated employees as parts of a machine
| | | | | | |




A culture's expectations of its members' behavior in any given situation are its
| | | | | | | | | | | |


- answer-Cultural norms |




A healthcare system is planning for the future increase in elderly patients as baby boomers
| | | | | | | | | | | | | |


age.
|


Which type of change force is this health care system responding to
| | | | | | | | | | |


- answer-socioeconomic

A healthcare system is planning for the future increase in elderly patients as baby boomers
| | | | | | | | | | | | | |


age.
|


Which type of change force is this health care system responding to
| | | | | | | | | | |


- answer-socioeconomic

A large engineering company is bidding on a project to build a new power plant in China.
| | | | | | | | | | | | | | | |


The Chinese government has dictated that the winning bid will be required
| | | | | | | | | | | |

,to produce 75% of the material used in construction from Chinese companies. The
| | | | | | | | | | | |


engineering company has sent their global vice president of sourcing to meet with the
| | | | | | | | | | | | | |


potential suppliers in China and choose a source for several critical materials. which
| | | | | | | | | | | | |


type of change force is the engineering company responding to
| | | | | | | | | |


- answer-political

A large engineering company is bidding on a project to build a new power plant in
| | | | | | | | | | | | | | |


China. The Chinese government has dictated that the winning bid will be required to
| | | | | | | | | | | | | |


produce 75% of the material used in construction from Chinese companies. The
| | | | | | | | | | | |


engineering company has sent their global vice president of sourcing to meet with the
| | | | | | | | | | | | | |


potential suppliers in China and choose a source for several critical materials. which
| | | | | | | | | | | | |


type of change force is the engineering company responding to
| | | | | | | | | |


- answer-political

a manager attempting to implements a change initiative finds the employees strongly
| | | | | | | | | | |


embrace the organizations mission and feel the urgency to change. The manager is
| | | | | | | | | | | | |


grateful for the workers reactions because the manager is very uncomfortable using
| | | | | | | | | | | |


power tools to coerce support of the initiative.
| | | | | | | |


In which sector does this manager most likely work for?
| | | | | | | | |


- answer-nonprofit

a manager attempting to implements a change initiative finds the employees strongly
| | | | | | | | | | |


embrace the organizations mission and feel the urgency to change. The manager is
| | | | | | | | | | | | |


grateful for the workers reactions because the manager is very uncomfortable using
| | | | | | | | | | | |


power tools to coerce support of the initiative.
| | | | | | | |


In which sector does this manager most likely work for?
| | | | | | | | |


- answer-nonprofit

A manager who is comfortable with risk will be more likely to lead which sort of change
| | | | | | | | | | | | | | | |


effort?
|


- answer-Revolutionary

A results-oriented, competitive atmosphere is typical of which of the following corporate
| | | | | | | | | | |


culture models?
| |


- answer-Market

A risk requiring a contingency plan requires a
| | | | | | | to set the contingency
| | |


plan in motion.
| | |


- answer-trigger event |

, According to Everett Rogers' Diffusion of Innovation Theory, this type of individual
| | | | | | | | | | |


tends to be risk-averse and resists change.
| | | | | | |


- answer-Laggard

According to Everett Rogers' Diffusion of Innovation Theory, when a certain
| | | | | | | | | |


percentage of a society adopts the innovation it reaches its "
| | | ,"which | | | | | | | | |


means that its diffusion will inevitably continue on its own.
| | | | | | | | | |


- answer-critical mass |




According to Everett Rogers' Diffusion of Innovation Theory, which of the
| | | | | | | | | |


following individuals embraces change and is always on the lookout for the next big
| | | | | | | | | | | | | |


thing?
|


- answer-Early adopter |




According to the 2013 Towers Watson Change and Communication ROI Survey,
| | | | | | | | | |


while employers say 55 percent of their change management initiatives meet their
| | | | | | | | | | | |


initial objectives, only 25 percent of respondents say they can
| | gains | | | | | | | |


from their change efforts over the long term
| | | | | | | |


- answer-sustain

According to the Organizational Culture Assessment Model, if you value being in an
| | | | | | | | | | | |


innovative and cutting-edge environment, in which of the following corporate
| | | | | | | | | |


cultures would you be the most comfortable?
| | | | | | |


- answer-Adhocracy

Adhocracy Culture |


- answer-Focus:External |


Preference: Flexibility
| |


Leadership: Visionary, Entrepreneur | |




ADKAR - 1. Awareness | | |


- answer-Why the change is needed | | | |




ADKAR - 2. Desire | | |


- answer-Willingness to support and participate in change effort | | | | | | |




ADKAR - 3. Knowledge | | |


- answer-How to make the change | | | |
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