WLEA POB Exam #2 Questions with Detailed Verified Answers

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WLEA POB Exam #2 Questions with
Detailed Verified Answers

Question:4 reasons for learning to communicate effectively with the public.


Ans: -Decreases violence and resistance


-Increases survivability


-Enhances professionalism


-Increases community support


Question: S.A.F.E.R acronym


Ans: Security


Attack


Flight


Excessive Repetition Revised Priorities


Question: Three types of people


Ans: Nice, difficult, sneaky


Question: Disinterested

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Ans: Practice of being unbiased, open and flexible


Question: Brain Damage


Ans: The biases a person carries that interfere with their ability to be
disinterested with the task at hand.


Question: Empathize


Ans: Understanding other peoples perspective, even if we don't agree with it.


Question: What type of people are most dangerous to deal with?


Ans: Sneaky


Question: What three things does the contact professional represent?


Ans: The agency, the citizen and yourself


Question: What is the opposite of talking?


Ans: Waiting, not listening (although it should be).


Question: Paraphrasing


Ans: The act of putting the meaning of the other person into your words.


Question: What roles can communication barriers come from?

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Ans: Sender or receiver


Question: What are the four parts of voice?


Ans: Tone


Pace


Pitch


Modulation


Question: What percentage of the message is conveyed by the content?


Ans: 7%-10%


Question: What percent of the message is conveyed by the voice?


Ans: 33%-40%


Question: What percentage of the message is conveyed by non-verbal
communication?


Ans: 50%-60%


Question: What is an important officer survival tool regarding your voice?


Ans: The ability of control the tone, pace, pitch and modulation

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Question: Proxemics


Ans: Where we are in relation to the person we are in contact with in terms of
physical space


Question: Personal Space


Ans: The invisible, flexible area surrounding a person that acts as a buffer to
the environment.


Question: Territorial Space


Ans: The physical are that a person lays claim to and defends against the
intrusion of others.


Question: What are the four personal space ranges and their distances?


Ans: Intimate- 6-12 inches


Personal - 12-24 inches


Social - 24-48 inches


Public - Exceeds 48 inches


Question: What is the general rule regarding minimum distance that officer
should maintain between them and a subject?