Hosp 1010 Gaillard Midterm Questions and Correct Answers/ Latest Update / Already Graded

$14.49

Preview 3 out of 18 pages

Exam (elaborations)

Hosp 1010 Gaillard Midterm Questions and Correct Answers/ Latest Update / Already Graded

0.0

(0 reviews)

- sold

18 pages

2024/2025

Institution HOSP

Course HOSP

Preview 3 out of 18 pages

Hosp 1010 Gaillard Midterm Questions and Correct Answers/ Latest Update / Already Graded

Content preview

Page |1

Hosp 1010 Gaillard Midterm Questions
and Correct Answers/ Latest Update /
Already Graded

hospitality

Ans:

the service distinction

Ans: intangibility, inseparability, perishability, variability

intangibility

Ans: can't be seen, tasted, felt, heard, or smelled before
purchase

inseparability

Ans: production and consumption happen simultaneously

Perishability

Ans: can't be stores for later sale or use

All rights reserved © 2025/ 2026 |

, Page |2

variability

Ans: quality depends on who provides them, when, where, and
how

consumer

Ans: the most important people, we depends on them, the
purpose of working, no one wins an argument with a customer

spirit

Ans: S in service

empathy

Ans: E in service

responsiveness

Ans: R in Service

visibilty

Ans: v in service

All rights reserved © 2025/ 2026 |

, Page |3

inventiveness

Ans: I in service

competency

Ans: c in service

enthusiasm

Ans: e in service

service quality

Ans: the customers' perception of how well a service meets of
exceeds their quality expectations

service excellence

Ans: level of quality compared to competitors that's high
enough in the eyes of customers that enables you to charge a
higher price for your service product/enjoy a higher profit
margin than your competitors

internal customers

All rights reserved © 2025/ 2026 |

Document information

Uploaded on: July 20, 2025
Number of pages: 18
Written in: 2024/2025
Type: Exam (elaborations)
Contains: Questions & answers

Report Copyright Violation

$14.49

Written by students who passed

Immediately available after payment

Read online or as PDF

Available in package deal

Package deal

Hosp 1010 Gaillard Questions and Correct Answers/ Latest Update / Already Graded

You save 23% More Info

Why students choose Stuvia

Created by fellow students, verified by reviews

Quality you can trust: written by students who passed their tests and reviewed by others who've used these notes.

Didn't get what you expected? Choose another document

No worries! You can instantly pick a different document that better fits what you're looking for.

Pay as you like, start learning right away

No subscription, no commitments. Pay the way you're used to via credit card and download your PDF document instantly.

“Bought, downloaded, and aced it. It really can be that simple.”

Alisha Student

Frequently asked questions

Can't I just make this for free with AI?

AI tools give you vast, general information. They don't know your course, your professor, or what actually gets asked in your exam. This document was written by a fellow student who understood the nuances of exactly this course and passed it. You get focused, curated study material, not a generic starting point you still have to rework.

Is this document still relevant for my course?

Every document shows the academic year, the linked textbook, and the institution, so you can check upfront whether it matches your course. Take a look at the free preview too to see if it fits.

What if the document isn't what I hoped?

No worries! If you change your mind within 14 days of purchase and have not downloaded the document yet, you will get a refund. Your purchase is completely risk-free.

Who am I actually buying from?

Stuvia is a marketplace: you buy directly from the student who created the document. Stuvia handles payment securely and backs every purchase with the free exchange guarantee, so you never take on any risk.

Will I be stuck with a subscription?

No. You pay $14.49 once for this document and nothing more. No subscription, no auto-renewal, no fine print.

What do I get when I buy this document?

You get a PDF that is available immediately after payment. You can read the document online or download it, and it stays accessible through your profile indefinitely.

Why can I trust Stuvia?

4.6 stars on Google and Trustpilot from over 2,000 reviews. In the past 30 days 33106 documents were sold through Stuvia internationally. And we have been doing this for 16 years now. Every document also shows its rating and how many times it has been sold.

Hosp 1010 Gaillard Midterm Questions and Correct Answers/ Latest Update / Already Graded

Content preview

Document information

More like this

Why students choose Stuvia

Created by fellow students, verified by reviews

Didn't get what you expected? Choose another document

Pay as you like, start learning right away

Working on your references?

Frequently asked questions

Can't I just make this for free with AI?

Is this document still relevant for my course?

What if the document isn't what I hoped?

Who am I actually buying from?

Will I be stuck with a subscription?

What do I get when I buy this document?

Why can I trust Stuvia?

Hosp 1010 Gaillard Midterm Questions and Correct Answers/ Latest Update / Already Graded

Content preview

Document information

Browse related subjects

Subjects

Why students choose Stuvia

Created by fellow students, verified by reviews

Didn't get what you expected? Choose another document

Pay as you like, start learning right away

Working on your references?

Frequently asked questions

Can't I just make this for free with AI?

Is this document still relevant for my course?

What if the document isn't what I hoped?

Who am I actually buying from?

Will I be stuck with a subscription?

What do I get when I buy this document?

Why can I trust Stuvia?