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Hosp 1010 Ch 1-6 Questions and Correct
Answers/ Latest Update / Already Graded
Which company has the motto, "Ladies and gentleman taking care of
ladies and gentlemen"?
Ans: Ritz-Carlton
Since it's introduction, the pineapple has been internationally
recognized as:
Ans: A symbol of hospitality, friendliness, warmth and cheer.
Which of the following is not a part of the hospitality umbrella?
Ans: Trucking
A commitment to excellence should begin:
Ans: At the beginning of ones hospitality career
Great service:
Ans: Can result in repeat business
A guest is anyone who:
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Ans: receives or benefits from the output of someone's work
Guest loyalty is:
Ans: keeping guests happy and returning as guests
Which of the following would not be a moment of truth?
Ans: Your car not starting when it is time to leave for a
meeting
According to the National Restaurant Association, when implementing
change it is important to do all of the following except:
Ans: Require all employees to immediately adapt to the change
- no questions asked
The difference between TQM and QC is:
Ans: TQM focuses on error prevention while QC focuses on
error detection
TQM
Ans: total quality management
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, Page |3
QC
Ans: quality control
In order to empower employees, managers should do all of the
following except:
Ans: Belittle employees for making poor decisions
All of the following are key elements of Disney's guest service except:
Ans: Providing free parking
Ethics is:
Ans: a set of moral principles and values used to answer
questions about right and wrong.
Which of the following could be considered unethical?
Ans: Accepting $1000 gift from a purveyor for continuing to
use their services.
All rights reserved © 2025/ 2026 |
Hosp 1010 Ch 1-6 Questions and Correct
Answers/ Latest Update / Already Graded
Which company has the motto, "Ladies and gentleman taking care of
ladies and gentlemen"?
Ans: Ritz-Carlton
Since it's introduction, the pineapple has been internationally
recognized as:
Ans: A symbol of hospitality, friendliness, warmth and cheer.
Which of the following is not a part of the hospitality umbrella?
Ans: Trucking
A commitment to excellence should begin:
Ans: At the beginning of ones hospitality career
Great service:
Ans: Can result in repeat business
A guest is anyone who:
All rights reserved © 2025/ 2026 |
, Page |2
Ans: receives or benefits from the output of someone's work
Guest loyalty is:
Ans: keeping guests happy and returning as guests
Which of the following would not be a moment of truth?
Ans: Your car not starting when it is time to leave for a
meeting
According to the National Restaurant Association, when implementing
change it is important to do all of the following except:
Ans: Require all employees to immediately adapt to the change
- no questions asked
The difference between TQM and QC is:
Ans: TQM focuses on error prevention while QC focuses on
error detection
TQM
Ans: total quality management
All rights reserved © 2025/ 2026 |
, Page |3
QC
Ans: quality control
In order to empower employees, managers should do all of the
following except:
Ans: Belittle employees for making poor decisions
All of the following are key elements of Disney's guest service except:
Ans: Providing free parking
Ethics is:
Ans: a set of moral principles and values used to answer
questions about right and wrong.
Which of the following could be considered unethical?
Ans: Accepting $1000 gift from a purveyor for continuing to
use their services.
All rights reserved © 2025/ 2026 |
