Marriott Interview questions Answered Correctly Graded A+
Who is voco zeal - Answers - one of the first net zero carbon hotels- operates entirely on renewable
energy and uses solar technology to create more energy than used annually
- collaboration of IHG, Valor hospitality, zeal hotels
- 142 rooms
- fitness centre
- charging points
- restaurant
- shows a commitment for sustainability and style
Why this role? - Answers - the chance to work with a company that is making such milestones in the
hospitality industry is really exciting to me
- I'd love to contribute to a company that focuses on both customer service and making a positive
impact on the planet
- I have gained various skills in my previous roles in housekeeping like time management, team work,
organisation and an understanding of the behind the scenes operation of a hotel
- I especially loved the collaborative nature of the job since all department work together
- I'm very excited at the opportunity to build on those skills in a different role in the hotel industry
Why host? - Answers - value the role student accommodation plays in a young person's life, especially
during such a transitional and formative time.
- relate to being a student
- Host has a great reputation for creating safe, supportive, and well-maintained living environments for
students, and I'd really like to be part of a team that contributes to that.
- I'm particularly drawn to the company's focus on customer service and community
- emphasise how important you believe it is on student experience
- I'd love the opportunity to use my interpersonal skills to help students feel welcome, comfortable, and
at home."
Explain understanding for this role - Answers - plays a key frontline role in helping ensure students have
a smooth and positive experience
- key duties:
, - welcome student and guests- first point of contact for guests
- handling enquiries- both in person and by phone/emails about bookings, payments etc
- administrative tasks- updating records, booking systems, processing payments
- supporting check ins and check outs- assisting with arrivals or departures, checking rooms
- co ordinate maintanenc- logging repair requests
- community building- social events to encourage students to join in, promote events
Keys skills:
- friendly, approachable and calm under pressure
- organised
- able to multi task and thrive in a fast paced environment
- IT knowledge
- customer facing skills- helpful mindset
Tell me about yourself - Answers - name
- I recently graduated the university of Strathclyde having studied psychology
- I've always been interested in human behaviour and how I can apply psychological principles to offer
support for people
- I am especially passionate about providing excellent customer service and thrive in fast pace
environments
- to partially fund myself through uni I had various hospitality roles with the longest being housekeeping
at hotel du vin in Glasgow
- this role taught me lots of valuable skills like time management, organisation, communication and
working to a deadline
- whereas I loved working in housekeeping I think I especially loved working in a collaborative
environment like a hotel and I'm eager to work in a different role now that can teach me lots more skills
Handle difficult customers - Answers Situation
- a customer called me over because they had received the wrong dish
Who is voco zeal - Answers - one of the first net zero carbon hotels- operates entirely on renewable
energy and uses solar technology to create more energy than used annually
- collaboration of IHG, Valor hospitality, zeal hotels
- 142 rooms
- fitness centre
- charging points
- restaurant
- shows a commitment for sustainability and style
Why this role? - Answers - the chance to work with a company that is making such milestones in the
hospitality industry is really exciting to me
- I'd love to contribute to a company that focuses on both customer service and making a positive
impact on the planet
- I have gained various skills in my previous roles in housekeeping like time management, team work,
organisation and an understanding of the behind the scenes operation of a hotel
- I especially loved the collaborative nature of the job since all department work together
- I'm very excited at the opportunity to build on those skills in a different role in the hotel industry
Why host? - Answers - value the role student accommodation plays in a young person's life, especially
during such a transitional and formative time.
- relate to being a student
- Host has a great reputation for creating safe, supportive, and well-maintained living environments for
students, and I'd really like to be part of a team that contributes to that.
- I'm particularly drawn to the company's focus on customer service and community
- emphasise how important you believe it is on student experience
- I'd love the opportunity to use my interpersonal skills to help students feel welcome, comfortable, and
at home."
Explain understanding for this role - Answers - plays a key frontline role in helping ensure students have
a smooth and positive experience
- key duties:
, - welcome student and guests- first point of contact for guests
- handling enquiries- both in person and by phone/emails about bookings, payments etc
- administrative tasks- updating records, booking systems, processing payments
- supporting check ins and check outs- assisting with arrivals or departures, checking rooms
- co ordinate maintanenc- logging repair requests
- community building- social events to encourage students to join in, promote events
Keys skills:
- friendly, approachable and calm under pressure
- organised
- able to multi task and thrive in a fast paced environment
- IT knowledge
- customer facing skills- helpful mindset
Tell me about yourself - Answers - name
- I recently graduated the university of Strathclyde having studied psychology
- I've always been interested in human behaviour and how I can apply psychological principles to offer
support for people
- I am especially passionate about providing excellent customer service and thrive in fast pace
environments
- to partially fund myself through uni I had various hospitality roles with the longest being housekeeping
at hotel du vin in Glasgow
- this role taught me lots of valuable skills like time management, organisation, communication and
working to a deadline
- whereas I loved working in housekeeping I think I especially loved working in a collaborative
environment like a hotel and I'm eager to work in a different role now that can teach me lots more skills
Handle difficult customers - Answers Situation
- a customer called me over because they had received the wrong dish
