OIM 452 TEST 1 QUESTIONS & ANSWERS
1. Describe the functional organizational structure - Answers - - its divided into
functions or departments each of which are responsible for a set of closely related
activities
Why is the functional organization structure so common? - Answers - -it spreads
responsibility across an organization instead of locating it in one person or group
- it enables people to specialize in terms of skills and knowledge
What is the silo effect? - Answers - an organizational structure in which workers
complete their tasks in
their functional "silos" without regard to the consequences for the other functions in the
process
Why does the silo effect exist? - Answers - This situation exists because each
department within a functional organization works independently and focuses on its
objectives
Procurement Process - Answers - The procurement process refers to
all of the activities involved in buying or acquiring the materials used by the
organization, such
as the raw materials needed to make products.
Production Process - Answers - The production process involves the actual
creation of the products within the organization
fufillment process - Answers - The fulfillment process consists of all the steps
involved in selling and delivering the products to the organization's customers.
Explain the interrelationships among the key processes discussed in this chapter -
Answers - These various processes must be coordinated in order to be performed
successfully. For example, the asset management and customer service processes are
closely
integrated with production and sales processes.
Why are these
interrelationships important? - Answers - This interrelationship is important to
producing
quality products, maintenance of production equipment, repairs of products sold to
customers,
and providing customer satisfaction.
Describe the client-server and service-oriented architectures - Answers - -Client-server
architecture uses three layers to provide functionality: the presentation layer,
application layer, and data layer
, - It uses a Web browser or a graphical user interface (GUI) to
communicate with the application layer.
Advantages of client-server and service oriented architectures - Answers - - Service-
oriented architecture allows multiple client server systems
to communicate via new technologies called Web services
-SOA also enables companies to
create new applications quickly and inexpensively.
-it allows them to build composite
applications on top of their existing three-tier client-server applications without changing
the
underlying applications
Disadvantages of client-server and service oriented architectures - Answers - The
disadvantage is that this arrangement exposes business processes
and data contained in an enterprise system.
What are the three types of data in an enterprise system? - Answers - organizational
data, master data, and transaction data.
Organizational Data - Answers - Organizational data are used to represent the
structure of an enterprise.
Examples of organizational structure are companies, subsidiaries, factories,
warehouses, storage areas, and sales regions.
Examples of organizational data are client, company code, and plant.
Master Data - Answers - Master data represent entities associated with various
processes such as selling a product to a
customer. Examples of master data are customers, vendors, and materials.
How can an organization reduce or eliminate the silo
effect? - Answers - This tendency can be reduced by thinking sideways or viewing the
business across functional boundaries and focusing on the end-to-end nature of the
process and its intended outcomes.
What is a business processes? - Answers - -A business process is a set of tasks or
activities that produce desired outcomes
-Every process is
triggered by some event, such as receiving a customer order or recognizing the need to
purchase something
Why is a process view of organizations essential to becoming a successful manager? -
Answers - A process view can liberate managers from the silo effect. Managers must
have a solid understanding of the processes that their company uses so that they can
meet their company's and customer's satisfaction.
1. Describe the functional organizational structure - Answers - - its divided into
functions or departments each of which are responsible for a set of closely related
activities
Why is the functional organization structure so common? - Answers - -it spreads
responsibility across an organization instead of locating it in one person or group
- it enables people to specialize in terms of skills and knowledge
What is the silo effect? - Answers - an organizational structure in which workers
complete their tasks in
their functional "silos" without regard to the consequences for the other functions in the
process
Why does the silo effect exist? - Answers - This situation exists because each
department within a functional organization works independently and focuses on its
objectives
Procurement Process - Answers - The procurement process refers to
all of the activities involved in buying or acquiring the materials used by the
organization, such
as the raw materials needed to make products.
Production Process - Answers - The production process involves the actual
creation of the products within the organization
fufillment process - Answers - The fulfillment process consists of all the steps
involved in selling and delivering the products to the organization's customers.
Explain the interrelationships among the key processes discussed in this chapter -
Answers - These various processes must be coordinated in order to be performed
successfully. For example, the asset management and customer service processes are
closely
integrated with production and sales processes.
Why are these
interrelationships important? - Answers - This interrelationship is important to
producing
quality products, maintenance of production equipment, repairs of products sold to
customers,
and providing customer satisfaction.
Describe the client-server and service-oriented architectures - Answers - -Client-server
architecture uses three layers to provide functionality: the presentation layer,
application layer, and data layer
, - It uses a Web browser or a graphical user interface (GUI) to
communicate with the application layer.
Advantages of client-server and service oriented architectures - Answers - - Service-
oriented architecture allows multiple client server systems
to communicate via new technologies called Web services
-SOA also enables companies to
create new applications quickly and inexpensively.
-it allows them to build composite
applications on top of their existing three-tier client-server applications without changing
the
underlying applications
Disadvantages of client-server and service oriented architectures - Answers - The
disadvantage is that this arrangement exposes business processes
and data contained in an enterprise system.
What are the three types of data in an enterprise system? - Answers - organizational
data, master data, and transaction data.
Organizational Data - Answers - Organizational data are used to represent the
structure of an enterprise.
Examples of organizational structure are companies, subsidiaries, factories,
warehouses, storage areas, and sales regions.
Examples of organizational data are client, company code, and plant.
Master Data - Answers - Master data represent entities associated with various
processes such as selling a product to a
customer. Examples of master data are customers, vendors, and materials.
How can an organization reduce or eliminate the silo
effect? - Answers - This tendency can be reduced by thinking sideways or viewing the
business across functional boundaries and focusing on the end-to-end nature of the
process and its intended outcomes.
What is a business processes? - Answers - -A business process is a set of tasks or
activities that produce desired outcomes
-Every process is
triggered by some event, such as receiving a customer order or recognizing the need to
purchase something
Why is a process view of organizations essential to becoming a successful manager? -
Answers - A process view can liberate managers from the silo effect. Managers must
have a solid understanding of the processes that their company uses so that they can
meet their company's and customer's satisfaction.
