NUR 417 FINAL EXAM QUESTIONS WITH
CORRECT ANSWERS 2025/2026
Phase of the improvement process in which the team focuses on how to sustain the newly
achieved improvement by passing it along to other stakeholders - CORRECT ANSWER -Control
phase
"Use data to evaluate both the solutions and the plans" is a goal of what phase of the
improvement process? - CORRECT ANSWER -control
"Validate that all changes adhere to all organizational protocols, policies, and compliance
requirements" is a goal of what phase of the improvement process? - CORRECT ANSWER -
control
"maintain the gains by standardizing the process" is a goal of what phase of the improvement
process? - CORRECT ANSWER -control
"outline next steps for on-going improvement" is a goal of what phase of the improvement
process? - CORRECT ANSWER -control
"completion of the documentation results, learnings, and recommendations" is a goal of what
phase of the improvement process? - CORRECT ANSWER -control
What is a rapid improvement event and what are its three phases? - CORRECT ANSWER -Kaizen
events that allows us to learn and implement continuous improvement practices; include
planning phase, PDCA phase, and follow-up phase
What occurs during the planning phase of a rapid improvement event? - CORRECT ANSWER -
create team, team charter, approval of charter A3, communicate to staff, VOC
,What occurs during the PDCA phase of a rapid improvement event? - CORRECT ANSWER -
Observation and data collection, state maps, identify barriers, diagrams, brainstorm
improvements, leveling, specific task list and timeline, etc.
What occurs during the follow-up phase of a rapid improvement event? - CORRECT ANSWER -
report results, teach standard protocols, update policies, monitor results, targeted Gemba
walks, huddle at the PL board
Benefits of rapid improvement events: - CORRECT ANSWER -implement continuous
improvement practices, work as a representative team, focus on a targeted process, reduce
variation, improve flow, and improve value for the patient
components of the control section of the A3: - CORRECT ANSWER -identify process owners
strategies for sustaining, spreading, or controlling change
"What are the outcomes of the project?" is asked during what phase of the improvement
process? - CORRECT ANSWER -control
"How will the interventions and improvements be measured, monitored, and sustained?" is
asked during what phase of the improvement process? - CORRECT ANSWER -control
"How often will interventions be measured?" is asked during what phase of the improvement
process? - CORRECT ANSWER -control
"Who will be the process owner and ensure sustainability?" is asked during what phase of the
improvement process? - CORRECT ANSWER -control
, What occurs during the "plan" phase of the PDSA cycle? - CORRECT ANSWER -Identify
opportunity
Form team
Determine goals and priorities
Develop project vision statement
Determine measures
Develop action plan
What occurs during the "do" phase of the PDSA cycle? - CORRECT ANSWER -apply the plan
train and educate workers
What occurs during the "study" phase of the PDSA cycle? - CORRECT ANSWER -
measure/observe results
identify any problems
What occurs during the "Act" phase of the PDSA cycle? - CORRECT ANSWER -corrective action if
needed
standardize process if successful
move to next project
explain the components of the Lean "5S" process - CORRECT ANSWER -Sort: all unneeded items,
equipment, supplies are removed from area
Set in order: everything has a place
Shine: clean
Standardize: apply methods consistently across all areas
Sustain: becomes a part of organizational culture
CORRECT ANSWERS 2025/2026
Phase of the improvement process in which the team focuses on how to sustain the newly
achieved improvement by passing it along to other stakeholders - CORRECT ANSWER -Control
phase
"Use data to evaluate both the solutions and the plans" is a goal of what phase of the
improvement process? - CORRECT ANSWER -control
"Validate that all changes adhere to all organizational protocols, policies, and compliance
requirements" is a goal of what phase of the improvement process? - CORRECT ANSWER -
control
"maintain the gains by standardizing the process" is a goal of what phase of the improvement
process? - CORRECT ANSWER -control
"outline next steps for on-going improvement" is a goal of what phase of the improvement
process? - CORRECT ANSWER -control
"completion of the documentation results, learnings, and recommendations" is a goal of what
phase of the improvement process? - CORRECT ANSWER -control
What is a rapid improvement event and what are its three phases? - CORRECT ANSWER -Kaizen
events that allows us to learn and implement continuous improvement practices; include
planning phase, PDCA phase, and follow-up phase
What occurs during the planning phase of a rapid improvement event? - CORRECT ANSWER -
create team, team charter, approval of charter A3, communicate to staff, VOC
,What occurs during the PDCA phase of a rapid improvement event? - CORRECT ANSWER -
Observation and data collection, state maps, identify barriers, diagrams, brainstorm
improvements, leveling, specific task list and timeline, etc.
What occurs during the follow-up phase of a rapid improvement event? - CORRECT ANSWER -
report results, teach standard protocols, update policies, monitor results, targeted Gemba
walks, huddle at the PL board
Benefits of rapid improvement events: - CORRECT ANSWER -implement continuous
improvement practices, work as a representative team, focus on a targeted process, reduce
variation, improve flow, and improve value for the patient
components of the control section of the A3: - CORRECT ANSWER -identify process owners
strategies for sustaining, spreading, or controlling change
"What are the outcomes of the project?" is asked during what phase of the improvement
process? - CORRECT ANSWER -control
"How will the interventions and improvements be measured, monitored, and sustained?" is
asked during what phase of the improvement process? - CORRECT ANSWER -control
"How often will interventions be measured?" is asked during what phase of the improvement
process? - CORRECT ANSWER -control
"Who will be the process owner and ensure sustainability?" is asked during what phase of the
improvement process? - CORRECT ANSWER -control
, What occurs during the "plan" phase of the PDSA cycle? - CORRECT ANSWER -Identify
opportunity
Form team
Determine goals and priorities
Develop project vision statement
Determine measures
Develop action plan
What occurs during the "do" phase of the PDSA cycle? - CORRECT ANSWER -apply the plan
train and educate workers
What occurs during the "study" phase of the PDSA cycle? - CORRECT ANSWER -
measure/observe results
identify any problems
What occurs during the "Act" phase of the PDSA cycle? - CORRECT ANSWER -corrective action if
needed
standardize process if successful
move to next project
explain the components of the Lean "5S" process - CORRECT ANSWER -Sort: all unneeded items,
equipment, supplies are removed from area
Set in order: everything has a place
Shine: clean
Standardize: apply methods consistently across all areas
Sustain: becomes a part of organizational culture
