ANSWERS
The art of getting things done through people - ANS Management
task oriented, achievement oriented, and people oriented - ANS Managers are _____
efficiency and effectiveness - ANS Good managers are concerned with trying to achieve both
planning, organizing, leading, controlling - ANS The management process
Top managers, middle managers, first-line managers, team leaders - ANS Four Levels of
Management
interpersonal, informational, decisional - ANS Three types of managerial roles
figurehead, leader, liaison - ANS Interpersonal Roles
monitor, disseminator, spokesperson - ANS Informational Roles
entrepreneur, disturbance handler, resource allocator, negotiator - ANS decisional roles
technical, conceptual, human - ANS Skills that exceptional managers need
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, ability to perform a specific job
-most important in first-line managers - ANS Technical skills
ability to think analytically
-most important for top managers - ANS Conceptual skills
ability to interact well with people - ANS Human (soft) skills
1. The ability to motivate and engage others
2. The ability to communicate
3. Work experience outside the united states
4. High energy levels to meet the demands of global travel and a 24/7 world - ANS Most
valuable traits in managers
People, planet, profit
-can be measured by a social audit - ANS Triple Bottom Line
employees, owners, board of directors - ANS Internal stakeholders
Task and General Environment - ANS External Stakeholders
consists of 11 groups that present you with daily tasks to handle: customers, competitors,
suppliers, distributors, strategic allies, employee organizations, local communities, financial
institutions, government regulators, special-interest groups, and mass media - ANS Task
Environment
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