IFSTA Officer book UPDATED ACTUAL
Exam Questions and CORECT Answers
How do company officers interact with the public? - CORRECT ANSWER - they are the
initial contact for many fire departments
what describes new company officer's ideal attitude toward those they supervise? - CORRECT
ANSWER - respect
In their role as a __________, a company officer should provide motivation to members of their
unit - CORRECT ANSWER - supervisor
Publicly questioning or criticizing policies or orders they believe to be unfair presents a negative
example for... - CORRECT ANSWER - both subordinates and peers
the company officer's role as a public servant requires providing... - CORRECT ANSWER -
good customer service
Because company officers should fully support their department's mission, vision, and values,
any concerns and complaints should only be voiced... - CORRECT ANSWER - up the chain
of command
officers must begin to cultivate the ... skills needed to ensure that a unit operates safely,
effectively, and efficiently - CORRECT ANSWER - leadership skills
Why will personal and professional relationships within the fire department change during the
transition to a new company officer? - CORRECT ANSWER - the officer, who was a peer, is
now in a role of authority
during emergency response, it would be appropriate for subordinates to question or object to
their assignment when... - CORRECT ANSWER - safety concerns arise
,what should new company officers understand about a crew's perception of their new roles? -
CORRECT ANSWER - perception are often based on emotions or rumors
which action on the part of a new company officer will cause the group dynamics of the unit to
suffer? - CORRECT ANSWER - making widespread changes
in order to reduce antagonisms, a new company officer must overcome personal changes by... -
CORRECT ANSWER - guarding his or her conversations
when interacting with subordinates, a company officer should... - CORRECT ANSWER -
praise in public and discipline in private
which individuals may not realize that added responsibility may result in more work time and
that their expectations of time and attention from the new company officer may provide to be
unrealistic? - CORRECT ANSWER - family members
what type of expectations will the public likely have of new company officers - CORRECT
ANSWER - every company officer should have all the answers and be able to mitigate their
incident
new company officers must understand that rank may be confused with ..., which must be earned
and returned - CORRECT ANSWER - respect
new, realistic company officers know that the only person or persons they can change are... -
CORRECT ANSWER - themselves
what action should new company officers take in order to successfully transition to their new
position? - CORRECT ANSWER - show respect for others
,projecting a command presence, listening to others, and following organizational policies are... -
CORRECT ANSWER - skills that make a company officer a role model in the company,
organization , and profession
a new officer should always... - CORRECT ANSWER - remember that respect must be
earned
what responsibilities do company officers have towards the subordinates that they serve? -
CORRECT ANSWER - adhere to and enforce safety regulations in order to provide a safe
work environment
company officers have a responsibility to... to live by the same set of ethical standards and values
that they expect subordinates to follow - CORRECT ANSWER - their subordinates
which of the following is a category of the duties for company officers listed in NFPA 1021? -
CORRECT ANSWER - community and governmental relations
acting as a project manager, evaluating personnel performance, and providing company level
training activities are examples of ... duties of a level I fire officer - CORRECT ANSWER -
human resources management
the focus on community and government relations duties in NFPA 1021 is a reminder to
company officers that ... - CORRECT ANSWER - the success of any fire and emergency
services organization is directly proportional to its community involvement
what is an inspection and investigation duty required of level I officers? - CORRECT
ANSWER - interview witnesses and emergency personnel
allocating resources to control the incident are actions that are... - CORRECT ANSWER - part
of the emergency service delivery duties of a level I officer
, safety must become... for all personnel in emergency and nonemergency situations - CORRECT
ANSWER - second nature
information used for decision making within a scalar structure is generally... - CORRECT
ANSWER - centralized
what is the function of staff personnel in fire and emergency services? - CORRECT
ANSWER - training, logistics, auxiliary organizations, and personnel administration
for a company officer in fire and emergency services, authority refers to the ... of an individual to
make and implement decisions for which the individual is held accountable - CORRECT
ANSWER - legal ability
two types of decision making models... - CORRECT ANSWER - centralized authority and
decentralized authority
how does centralized authority work in the fire service - CORRECT ANSWER - decisions are
made by one person at the top of the structure
employing decentralized authority in an organization... - CORRECT ANSWER - may allow
duplication of effort to occur
An officer's concern about a delegated task not being completed in a manner that meets
expectations and standards - CORRECT ANSWER - can be alleviated through a training
program that builds knowledge, skills, abilities, and trust
unity of command depends upon the concepts of... - CORRECT ANSWER - chain of
command and functional supervision
what is the path of responsibility from the top of the organization to the bottom and vice versa? -
CORRECT ANSWER - chain of command
Exam Questions and CORECT Answers
How do company officers interact with the public? - CORRECT ANSWER - they are the
initial contact for many fire departments
what describes new company officer's ideal attitude toward those they supervise? - CORRECT
ANSWER - respect
In their role as a __________, a company officer should provide motivation to members of their
unit - CORRECT ANSWER - supervisor
Publicly questioning or criticizing policies or orders they believe to be unfair presents a negative
example for... - CORRECT ANSWER - both subordinates and peers
the company officer's role as a public servant requires providing... - CORRECT ANSWER -
good customer service
Because company officers should fully support their department's mission, vision, and values,
any concerns and complaints should only be voiced... - CORRECT ANSWER - up the chain
of command
officers must begin to cultivate the ... skills needed to ensure that a unit operates safely,
effectively, and efficiently - CORRECT ANSWER - leadership skills
Why will personal and professional relationships within the fire department change during the
transition to a new company officer? - CORRECT ANSWER - the officer, who was a peer, is
now in a role of authority
during emergency response, it would be appropriate for subordinates to question or object to
their assignment when... - CORRECT ANSWER - safety concerns arise
,what should new company officers understand about a crew's perception of their new roles? -
CORRECT ANSWER - perception are often based on emotions or rumors
which action on the part of a new company officer will cause the group dynamics of the unit to
suffer? - CORRECT ANSWER - making widespread changes
in order to reduce antagonisms, a new company officer must overcome personal changes by... -
CORRECT ANSWER - guarding his or her conversations
when interacting with subordinates, a company officer should... - CORRECT ANSWER -
praise in public and discipline in private
which individuals may not realize that added responsibility may result in more work time and
that their expectations of time and attention from the new company officer may provide to be
unrealistic? - CORRECT ANSWER - family members
what type of expectations will the public likely have of new company officers - CORRECT
ANSWER - every company officer should have all the answers and be able to mitigate their
incident
new company officers must understand that rank may be confused with ..., which must be earned
and returned - CORRECT ANSWER - respect
new, realistic company officers know that the only person or persons they can change are... -
CORRECT ANSWER - themselves
what action should new company officers take in order to successfully transition to their new
position? - CORRECT ANSWER - show respect for others
,projecting a command presence, listening to others, and following organizational policies are... -
CORRECT ANSWER - skills that make a company officer a role model in the company,
organization , and profession
a new officer should always... - CORRECT ANSWER - remember that respect must be
earned
what responsibilities do company officers have towards the subordinates that they serve? -
CORRECT ANSWER - adhere to and enforce safety regulations in order to provide a safe
work environment
company officers have a responsibility to... to live by the same set of ethical standards and values
that they expect subordinates to follow - CORRECT ANSWER - their subordinates
which of the following is a category of the duties for company officers listed in NFPA 1021? -
CORRECT ANSWER - community and governmental relations
acting as a project manager, evaluating personnel performance, and providing company level
training activities are examples of ... duties of a level I fire officer - CORRECT ANSWER -
human resources management
the focus on community and government relations duties in NFPA 1021 is a reminder to
company officers that ... - CORRECT ANSWER - the success of any fire and emergency
services organization is directly proportional to its community involvement
what is an inspection and investigation duty required of level I officers? - CORRECT
ANSWER - interview witnesses and emergency personnel
allocating resources to control the incident are actions that are... - CORRECT ANSWER - part
of the emergency service delivery duties of a level I officer
, safety must become... for all personnel in emergency and nonemergency situations - CORRECT
ANSWER - second nature
information used for decision making within a scalar structure is generally... - CORRECT
ANSWER - centralized
what is the function of staff personnel in fire and emergency services? - CORRECT
ANSWER - training, logistics, auxiliary organizations, and personnel administration
for a company officer in fire and emergency services, authority refers to the ... of an individual to
make and implement decisions for which the individual is held accountable - CORRECT
ANSWER - legal ability
two types of decision making models... - CORRECT ANSWER - centralized authority and
decentralized authority
how does centralized authority work in the fire service - CORRECT ANSWER - decisions are
made by one person at the top of the structure
employing decentralized authority in an organization... - CORRECT ANSWER - may allow
duplication of effort to occur
An officer's concern about a delegated task not being completed in a manner that meets
expectations and standards - CORRECT ANSWER - can be alleviated through a training
program that builds knowledge, skills, abilities, and trust
unity of command depends upon the concepts of... - CORRECT ANSWER - chain of
command and functional supervision
what is the path of responsibility from the top of the organization to the bottom and vice versa? -
CORRECT ANSWER - chain of command
