UPDATED 2025/2026 Exam 1 REAL
WITH COMPLETE Questions And
SURE VERIFIED SOLUTIONS 100%
GRADED AT A+ SCORE!!
1. Chain of Command - ANSWER ✔ captain
first officer
purser/ flight leader
service leader
flight attendant
2. Decision making - ANSWER ✔ Be familiar with procedures and
account for any deviations. Verbalize plans and decisions clearly to
Cree members. Select the best course of action by considering all
outcomes and options.
3. Standards of performance - ANSWER ✔ Safety and Health,
Customer Service, Teamwork, Professionalism
4. Define crm - ANSWER ✔ Effective use of all resources, including
personnel, training, procedures, and equipment to achieve highest
level of safety.
,5. Human factors have been - ANSWER ✔ A cause in up to 80% of
all airline incidents
6. TEM - ANSWER ✔ Threat and Error Management
7. Threat management is - ANSWER ✔ Future prevention
8. Error management is - ANSWER ✔ Past mistakes in order to
recover
9. Ergonomics - ANSWER ✔ Big engines
dip and drive
inside base
turn not twist
10. Core values - ANSWER ✔ Honesty, integrity, respect,
perseverance, servant leadership
11. All skills of CRM - ANSWER ✔ Planning, crew
coordination, workload management, situational awareness,
communication, decision making
12. Planning - ANSWER ✔ Anticipate contingencies and the
various actions that may be require. Includes: brief crew
, thoroughly establishing a team concept for flight, staying ahead of
the curve, and seeking information and directions from others
when needed
13. Crew coordination - ANSWER ✔ Identify and actively
support the experience and knowledge of others. Includes: partner
with fellow crew members to ensure all duties are completed, show
sensitivity to others, manage interpersonal and operational conflict
14. Workload Management - ANSWER ✔ Prioritize and delegate
tasks appropriately and assume additional responsibilities when
circumstances call for it
15. Situational awareness - ANSWER ✔ Seek perspectives of
others and confirm understanding to maintain a shared level of
situational awareness
16. Communication - ANSWER ✔ Exhibit a positive attitude by
acknowledging individuals and express interest in the success of
crew
17. Intentional non compliance - ANSWER ✔ Deliberate
violation of procedure, policy or regulation