ADMN 232 MIDTERM - QUIZ BANK
Amazon's55ability55to55ship55over55555billion55items55a55year55to55customers,55with55great
55control55over55"the55last55mile"55of55the55package,55exemplifies55the55inventory55capaci
ty55of55the55company55-55True55or55False55-55answer--False
As55a55top55manager55in55an55IT55company,55Janice55does55not55need55to55have55the55t
echnical55expertise55needed55for55the55company's55day-
today55operations55in55order55to55be55a55successful55manager.55-55True55or55False55-
55answer--True
First-
line55managers55hold55positions55like55plant55manager,55regional55manager,55or55divisio
nal55manager-55True55or55False55-55answer--False
A55manager55speaking55at55the55opening55of55a55new55facility55or55representing55the55co
mpany55at55a55community55luncheon55to55support55local55charities55is55performing55the5
5figurehead55role55of55management55-True55or55False55-55answer--True
Conceptual55skills55are55the55ability55to55work55well55with55others55-55True55or55False55-
55answer--False
_____55is55getting55work55done55with55minimum55of55effort,55expense,55or55waste
a.55Negotiation
b.55Effectiveness
c.55Efficiency
d.55Control
e.55Dissemination55-55answer--C
The55management55function55of55_____55involves55determining55organization55goals55a
nd55a55means55for55achieving55them.
a.55Organizing
b.55Motivating
c.55Planning
d.55Controlling
,e.55Monitoring55-55answer--C
Juan,55who55manages55the55marketing55unit55of55a55company,55is55deciding55what55role
s55each55of55his55subordinates55will55play55within55the55unit.55He55decides55who55will55ta
ke55charge55of55each55team55and55who55will55be55in55charge55of55handling55customers.5
5In55this55scenario,55which55of55the55following55management55functions55is55Juan55perfo
rming?
a.55Disseminating
b.55Organizing
c.55Controlling
d.55Liaising
e.55Leading55-55answer--B
Which55of55the55following55statements55is55true55about55the55management55function55of5
5controlling?
a.55It55involves55inspiring55and55motivating55workers55to55achieve55organizational55goals
b.55It55involves55setting55standards55to55achieve55organizational55goals
c.55It55involves55creating55a55positive55organizational55culture55through55language
d.55It55is55concerned55only55with55determining55organizational55goals
e.55It55is55deciding55where55decisions55will55be55made55and55who55will55do55what55jobs55
-55answer--B
________55manage55the55performance55of55entry-
level55employees55who55are55directly55responsible55for55producing55the55company's55pr
oducts55or55services.
a.55Top55managers
b.55Middle-level55managers
c.55First-line55managers
d.55Team55leaders
e.55Employees55-55answer--C
In55the55team55leader55structure,55team55members55perform55nearly55all55the55functions5
5traditionally55performed55by55____55under55the55direction55of55team55leader
a.55Middle-level55managers
b.55First-line55managers
c.55Top55managers
d.55Skilled55employees
e.55Contract55employees55-55answer--B
When55Westborough55Software55laid55of5530055employees55last55week,55CEO55Diane55
Wagner55called55a55press55conference55to55announce55the55company's55actions55to55the
55media.55In55doing55so,55Diane55was55performing55____55managerial55role
a.55Figurehead
b.55Disseminator
c.55Negotiator
d.55Entrepreneur
, e.55Spokesperson55-55answer--E
Which55of55the55following55statements55Is55true55about55the55liaison55role55of55managers
?
a.55In55this55role,55managers55deal55with55people55outside55their55units
b.55In55this55role,55managers55scan55their55environment55for55information
c.55In55this55role,55managers55share55information55with55others55in55their55department
d.55In55this55role,55managers55motivated55and55encourage55workers55in55their55departme
nt
e.55In55this55role,55managers55respond55to55severe55problems55that55demand55immediat
e55action55-55answer--A
In55the55_____55role,55managers55respond55to55pressures55and55problems55so55sever55t
hat55they55demand55immediate55attention55and55action
a.55Figurehead
b.55Disturbance55handler
c.55Negotiator
d.55Entrepreneur
e.55Spokesperson55-55answer--B
Which55of55the55following55skills55encompasses55the55specialized55procedures55and55kn
owledge55required55to55get55the55job55done?
a.55Planning55skills
b.55Human55skills
c.55Negotiating55skills
d.55Technical55skills
e.55Conceptual55skills55-55answer--D
The55ability55to55see55the55organization55as55a55whole55is55an55important55component55o
f55_____55skills
a.55Conceptual
b.55Motivational
c.55Leadership
d.55Human
e.55Technical55-55answer--A
Which55of55the55following55is55true55of55conceptual55skills?
a.55They55include55the55ability55to55work55well55within55groups
b.55They55include55the55ability55to55understand55and55reconcile55multiple55complex55pro
blems
c.55They55include55knowledge55of55the55specialized55procedures55required55to55get55the5
5job55done
d.55They55include55they55skills55to55train55new55employees55and55help55employees55solv
e55problems
e.55They55include55the55ability55to55encourage55others55to55express55their55thoughts55an
d55feelings55-55answer--B
Amazon's55ability55to55ship55over55555billion55items55a55year55to55customers,55with55great
55control55over55"the55last55mile"55of55the55package,55exemplifies55the55inventory55capaci
ty55of55the55company55-55True55or55False55-55answer--False
As55a55top55manager55in55an55IT55company,55Janice55does55not55need55to55have55the55t
echnical55expertise55needed55for55the55company's55day-
today55operations55in55order55to55be55a55successful55manager.55-55True55or55False55-
55answer--True
First-
line55managers55hold55positions55like55plant55manager,55regional55manager,55or55divisio
nal55manager-55True55or55False55-55answer--False
A55manager55speaking55at55the55opening55of55a55new55facility55or55representing55the55co
mpany55at55a55community55luncheon55to55support55local55charities55is55performing55the5
5figurehead55role55of55management55-True55or55False55-55answer--True
Conceptual55skills55are55the55ability55to55work55well55with55others55-55True55or55False55-
55answer--False
_____55is55getting55work55done55with55minimum55of55effort,55expense,55or55waste
a.55Negotiation
b.55Effectiveness
c.55Efficiency
d.55Control
e.55Dissemination55-55answer--C
The55management55function55of55_____55involves55determining55organization55goals55a
nd55a55means55for55achieving55them.
a.55Organizing
b.55Motivating
c.55Planning
d.55Controlling
,e.55Monitoring55-55answer--C
Juan,55who55manages55the55marketing55unit55of55a55company,55is55deciding55what55role
s55each55of55his55subordinates55will55play55within55the55unit.55He55decides55who55will55ta
ke55charge55of55each55team55and55who55will55be55in55charge55of55handling55customers.5
5In55this55scenario,55which55of55the55following55management55functions55is55Juan55perfo
rming?
a.55Disseminating
b.55Organizing
c.55Controlling
d.55Liaising
e.55Leading55-55answer--B
Which55of55the55following55statements55is55true55about55the55management55function55of5
5controlling?
a.55It55involves55inspiring55and55motivating55workers55to55achieve55organizational55goals
b.55It55involves55setting55standards55to55achieve55organizational55goals
c.55It55involves55creating55a55positive55organizational55culture55through55language
d.55It55is55concerned55only55with55determining55organizational55goals
e.55It55is55deciding55where55decisions55will55be55made55and55who55will55do55what55jobs55
-55answer--B
________55manage55the55performance55of55entry-
level55employees55who55are55directly55responsible55for55producing55the55company's55pr
oducts55or55services.
a.55Top55managers
b.55Middle-level55managers
c.55First-line55managers
d.55Team55leaders
e.55Employees55-55answer--C
In55the55team55leader55structure,55team55members55perform55nearly55all55the55functions5
5traditionally55performed55by55____55under55the55direction55of55team55leader
a.55Middle-level55managers
b.55First-line55managers
c.55Top55managers
d.55Skilled55employees
e.55Contract55employees55-55answer--B
When55Westborough55Software55laid55of5530055employees55last55week,55CEO55Diane55
Wagner55called55a55press55conference55to55announce55the55company's55actions55to55the
55media.55In55doing55so,55Diane55was55performing55____55managerial55role
a.55Figurehead
b.55Disseminator
c.55Negotiator
d.55Entrepreneur
, e.55Spokesperson55-55answer--E
Which55of55the55following55statements55Is55true55about55the55liaison55role55of55managers
?
a.55In55this55role,55managers55deal55with55people55outside55their55units
b.55In55this55role,55managers55scan55their55environment55for55information
c.55In55this55role,55managers55share55information55with55others55in55their55department
d.55In55this55role,55managers55motivated55and55encourage55workers55in55their55departme
nt
e.55In55this55role,55managers55respond55to55severe55problems55that55demand55immediat
e55action55-55answer--A
In55the55_____55role,55managers55respond55to55pressures55and55problems55so55sever55t
hat55they55demand55immediate55attention55and55action
a.55Figurehead
b.55Disturbance55handler
c.55Negotiator
d.55Entrepreneur
e.55Spokesperson55-55answer--B
Which55of55the55following55skills55encompasses55the55specialized55procedures55and55kn
owledge55required55to55get55the55job55done?
a.55Planning55skills
b.55Human55skills
c.55Negotiating55skills
d.55Technical55skills
e.55Conceptual55skills55-55answer--D
The55ability55to55see55the55organization55as55a55whole55is55an55important55component55o
f55_____55skills
a.55Conceptual
b.55Motivational
c.55Leadership
d.55Human
e.55Technical55-55answer--A
Which55of55the55following55is55true55of55conceptual55skills?
a.55They55include55the55ability55to55work55well55within55groups
b.55They55include55the55ability55to55understand55and55reconcile55multiple55complex55pro
blems
c.55They55include55knowledge55of55the55specialized55procedures55required55to55get55the5
5job55done
d.55They55include55they55skills55to55train55new55employees55and55help55employees55solv
e55problems
e.55They55include55the55ability55to55encourage55others55to55express55their55thoughts55an
d55feelings55-55answer--B
