QUESTIONS AND ANSWERS
Channel structure management includes decisions regarding the use of outsourcing,
channel inventories, ____________, and channel structure. - Answer- information
systems
Another driving influence for supply chain reexamination has been the desire of
organizations to change their supply chain focus from a __________to an
"investment" center. - Answer- cost center
There are four major categories that provide a useful way for examining logistics and
supply chain performance: They are: time, ______, cost, and supporting metrics. -
Answer- quality
There are two parts to the order management process. The first is
_______________ and the second is _________________________. - Answer-
influencing how the customer orders, managing the order after it is received
As the level of substitutability for a product increases, its stockout costs to the
manufacturer: - Answer- increase
The SCOR model provides suggested metrics - Answer- across multiple dimensions
for each of the five Level One processes.
This type of forecast error measure is the only one to show if a stock out or overage
occurred - Answer- CFE (bias)
Exponential smoothing - Answer- Is one of the most commonly used techniques.
The term functional silos refers to - Answer- Lack of coordination between
departments
Demand for transportation at the microeconomic level is ___ while the demand for
transportation at the macroeconomic level is ___? - Answer- Elastic, inelastic
The optimization model is based on - Answer- precise mathematical procedures.
The grid technique is used to determine a fixed facility location that represents the
least-cost center for moving incoming materials and outbound product within a
geographic grid. This least cost center is also referred to as - Answer- a center of
gravity
As the dollar value of a product decreases, its transportation cost - Answer-
Decreases
, The value that is added to goods through a manufacturing or assembly process is: -
Answer- Form utility
What are fixed spatial points where goods stop for storage or processing? - Answer-
nodes
As suggested, the aging populations in these countries will result in __________
health care costs and/but __________ in the size of the working population or labor
pool. - Answer- increased, a reduction
Which one of the countries below is not part of NAFTA - Answer- Argentina
__________, __________ and __________ are the top three recipients of exports
from the United States, in that order. - Answer- Canada, Mexico and China
sequence of the 3 flows of supply chain - Answer- product-info-cash
the supply chain concept - Answer- developed from the previous Physical
Distribution concept.
Performance measurement is important because - Answer- lower-level metrics in an
organization must connect directly to the high-level performance to achieve goals.
Which of the following is NOT one of the the three main macroeconomic forces
driving the explosive growth in international trade since 1944: - Answer- time and
place utility
The desired outcome (focus) of decisions made about supply chain tradeoffs is to -
Answer- drive the CSL/TC ratio higher
The "most efficient frontier" on the TC-CSL graph is the line along which - Answer-
costs are at the theoretical minimum for a given level of customer service
Effective order management can have an impact on - Answer- increasing revenues,
improving ROA and reducing supply chain cost.
Which of the following order cycle lengths would require the buyer to hold the most
total inventory during lead time? - Answer- "10 days, +/- 4 days"
Which is NOT part of dependability? - Answer- consistent pricing
The essence of demand management is to estimate and manage ___________ and
use this information to make operating decisions. - Answer- customer demand
Demand management includes - Answer- flows of capital, services and products
This type of fulfillment model has the manufacturer delivering its products directly to
the retailers' stores. - Answer- none of the above