WGU C215 Operations Management PVDC
Final 2025 EXAM QUESTIONS WITH 100%
APPROVED CORRECT ANSWERS GRADED
A+ FIRST CLASS PASS
2025 EXAM
A
+
,PDF: GRADED A+ EXAM
WGU C215 Operations Management PVDC
Final 2025 EXAM QUESTIONS WITH 100%
APPROVED CORRECT ANSWERS GRADED
A+ FIRST CLASS PASS
Which definition is used for quality, evaluates how well a product performs its
intended function? - CORRECT ANSWER Fitness for use
14 points for quality improvement - CORRECT ANSWER Which total quality
management (TQM) process was developed to stress management's responsibility
for quality?
ISO 9000 - CORRECT ANSWER Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - CORRECT ANSWER A list of common defects and the number of
observed occurrences of these defects.
scatter diagram - CORRECT ANSWER a plot of two variables showing whether
they are related
Control Chart - CORRECT ANSWER A graph that shows whether a sample of
data falls within the common or normal range of variation.
mean - CORRECT ANSWER A statistical measure of central tendency, or
average, based on dividing a total by the number of individual cases.
assignable causes of variation - CORRECT ANSWER -Causes can be identified
and eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - CORRECT ANSWER Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
2
, PDF: GRADED A+ EXAM
Cpk measures - CORRECT ANSWER How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma - CORRECT ANSWER Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - CORRECT ANSWER a
six sigma process that outlines the steps that should be followed to improve an
existing business process
define stage - CORRECT ANSWER includes the voice of the customer and value
stream
Job Design - CORRECT ANSWER It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time - CORRECT ANSWER -Screen patients and fast track those with
minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - CORRECT ANSWER -proximity to customers
-Quality of life issues
proximity to customers - CORRECT ANSWER -key factor of a location analysis
for a service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - CORRECT ANSWER Hospital- Capacity is beds and output
is the patients. If you have 1 pt for 2 days and one for 3 days. The output is how
many patients and not how many beds we have.
capacity utilization - CORRECT ANSWER are you using more workers and what
are your resources? Measures how much of the available capacity is actually being
used. Measures effectiveness.
Capacity Focus - CORRECT ANSWER facilities that are small, specialized, and
focused on a narrow set of objectives.
3
Final 2025 EXAM QUESTIONS WITH 100%
APPROVED CORRECT ANSWERS GRADED
A+ FIRST CLASS PASS
2025 EXAM
A
+
,PDF: GRADED A+ EXAM
WGU C215 Operations Management PVDC
Final 2025 EXAM QUESTIONS WITH 100%
APPROVED CORRECT ANSWERS GRADED
A+ FIRST CLASS PASS
Which definition is used for quality, evaluates how well a product performs its
intended function? - CORRECT ANSWER Fitness for use
14 points for quality improvement - CORRECT ANSWER Which total quality
management (TQM) process was developed to stress management's responsibility
for quality?
ISO 9000 - CORRECT ANSWER Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - CORRECT ANSWER A list of common defects and the number of
observed occurrences of these defects.
scatter diagram - CORRECT ANSWER a plot of two variables showing whether
they are related
Control Chart - CORRECT ANSWER A graph that shows whether a sample of
data falls within the common or normal range of variation.
mean - CORRECT ANSWER A statistical measure of central tendency, or
average, based on dividing a total by the number of individual cases.
assignable causes of variation - CORRECT ANSWER -Causes can be identified
and eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - CORRECT ANSWER Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
2
, PDF: GRADED A+ EXAM
Cpk measures - CORRECT ANSWER How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma - CORRECT ANSWER Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - CORRECT ANSWER a
six sigma process that outlines the steps that should be followed to improve an
existing business process
define stage - CORRECT ANSWER includes the voice of the customer and value
stream
Job Design - CORRECT ANSWER It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time - CORRECT ANSWER -Screen patients and fast track those with
minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions - CORRECT ANSWER -proximity to customers
-Quality of life issues
proximity to customers - CORRECT ANSWER -key factor of a location analysis
for a service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - CORRECT ANSWER Hospital- Capacity is beds and output
is the patients. If you have 1 pt for 2 days and one for 3 days. The output is how
many patients and not how many beds we have.
capacity utilization - CORRECT ANSWER are you using more workers and what
are your resources? Measures how much of the available capacity is actually being
used. Measures effectiveness.
Capacity Focus - CORRECT ANSWER facilities that are small, specialized, and
focused on a narrow set of objectives.
3
