phha /
430 final exam questions with correct answers
/ // // // // // //
In /
/your /
/internship, /
/one /
/of /
/the /
/younger /
/people /
/on /
/the /
/senior /
/leadership /
/team /
/reflects, //"You /
/know /
/that, /
/when /
/you're //
a/
/leader, /
/any /
/associate /
/or /
/patient /
/comment /
/should /
/get //
a/
/constructive /
/response. /
/When //
I/
,/started, //I //had //a //lot //of //trouble //understanding //what //'constructive //response' //means. //What
//do /
/you /
/think /
/that /
/term /
/means?" //You //reply, //"I //think //it //means..." //- //correct //answer(s) //✔✔ //"...solving //the //problem
//raised //if //you //can //and //accepting //it //as //an //OFI //if //you //can't."
You //are //meeting //a //group //of //new //associates //joining //your //well-
managed /
/HCO. /
/You /
/show //them //the //mission //on //the //HCO's //website //and //say, //"Our //mission //is //very //real //to //us.
//It's..." //- //correct //answer(s) //✔✔ //"...a //public //declaration //of //intentions—why //we're //here."
WMHO //defines //stakeholders //as //having //"a //direct //interest //in //an //organization's //success." //A
//PIT //studying //a //not-for-
profit /
/HCO's /
/mission /
/wants /
/to /
/know, //"Are /
/some /
/stakeholders /
/more /
/important /
/than /
/others? /
/Can /
/we /
/give /
/priority /
/to /
/the /
,/interests /
/of /
/some //group //of //stakeholders //at //the //expense //of //others //shown //in //exhibit //1.3?" //You //reply:
//- /
/correct /
/answer(s) /
/✔✔ //"They /
/all /
/have /
/equal /
/rights. /
/If //their //'direct //interests' //are //not //met, //any //stakeholder //group //can //close //us //down."
A //curious //associate //asks, //"Who //owns //our //HCO?" //It's //a //nonreligious //not-for-profit //that //is
//a /
/subsidiary /
/of //
a/
/larger /
/system /
/with /
/many /
/HCOs /
/(like /
/Sharp, /
/Henry /
/Ford, /
/or /
/Sutter /
/Health). /
/You /
/respond, //"The /
/individual /
/HCOs //are //owned //by..." //- //correct //answer(s) //✔✔ //"...the //communities //they //serve."
, Excellence //is //defined //as //"safe, //effective, //patient-
centered, /
/timely, /
/efficient, /
/and /
/equitable." //
A/
/new /
/associate /
/asks //you //why //"safe" //is //first. //You //reply: //- //correct //answer(s) //✔✔ //All //of //the //above
At /
/many /
/excellent /
/HCOs, /
/the /
/CEO /
/reviews /
/the /
/mission /
/with /
/all /
/new /
/hires. /
/When /
/you're /
/hired /
/as //
a/
/young //manager, //you //attend //with //all //the //other //hires. //At //the //coffee //break, //you //hear //one
//new /
/hire /
/say, //"The /
/boss /
/really /
/put /
/emphasis /
430 final exam questions with correct answers
/ // // // // // //
In /
/your /
/internship, /
/one /
/of /
/the /
/younger /
/people /
/on /
/the /
/senior /
/leadership /
/team /
/reflects, //"You /
/know /
/that, /
/when /
/you're //
a/
/leader, /
/any /
/associate /
/or /
/patient /
/comment /
/should /
/get //
a/
/constructive /
/response. /
/When //
I/
,/started, //I //had //a //lot //of //trouble //understanding //what //'constructive //response' //means. //What
//do /
/you /
/think /
/that /
/term /
/means?" //You //reply, //"I //think //it //means..." //- //correct //answer(s) //✔✔ //"...solving //the //problem
//raised //if //you //can //and //accepting //it //as //an //OFI //if //you //can't."
You //are //meeting //a //group //of //new //associates //joining //your //well-
managed /
/HCO. /
/You /
/show //them //the //mission //on //the //HCO's //website //and //say, //"Our //mission //is //very //real //to //us.
//It's..." //- //correct //answer(s) //✔✔ //"...a //public //declaration //of //intentions—why //we're //here."
WMHO //defines //stakeholders //as //having //"a //direct //interest //in //an //organization's //success." //A
//PIT //studying //a //not-for-
profit /
/HCO's /
/mission /
/wants /
/to /
/know, //"Are /
/some /
/stakeholders /
/more /
/important /
/than /
/others? /
/Can /
/we /
/give /
/priority /
/to /
/the /
,/interests /
/of /
/some //group //of //stakeholders //at //the //expense //of //others //shown //in //exhibit //1.3?" //You //reply:
//- /
/correct /
/answer(s) /
/✔✔ //"They /
/all /
/have /
/equal /
/rights. /
/If //their //'direct //interests' //are //not //met, //any //stakeholder //group //can //close //us //down."
A //curious //associate //asks, //"Who //owns //our //HCO?" //It's //a //nonreligious //not-for-profit //that //is
//a /
/subsidiary /
/of //
a/
/larger /
/system /
/with /
/many /
/HCOs /
/(like /
/Sharp, /
/Henry /
/Ford, /
/or /
/Sutter /
/Health). /
/You /
/respond, //"The /
/individual /
/HCOs //are //owned //by..." //- //correct //answer(s) //✔✔ //"...the //communities //they //serve."
, Excellence //is //defined //as //"safe, //effective, //patient-
centered, /
/timely, /
/efficient, /
/and /
/equitable." //
A/
/new /
/associate /
/asks //you //why //"safe" //is //first. //You //reply: //- //correct //answer(s) //✔✔ //All //of //the //above
At /
/many /
/excellent /
/HCOs, /
/the /
/CEO /
/reviews /
/the /
/mission /
/with /
/all /
/new /
/hires. /
/When /
/you're /
/hired /
/as //
a/
/young //manager, //you //attend //with //all //the //other //hires. //At //the //coffee //break, //you //hear //one
//new /
/hire /
/say, //"The /
/boss /
/really /
/put /
/emphasis /
