COMPREHENSIVE HOTEL EMERGENCY FIRST AID (EFDA)
TRAINING MANUAL; 300 ESSENTIAL QUESTIONS AND
ANSWERS FOR HOSPITALITY STAFF EMERGENCY
RESPONSE AND LIFE-SAVING PROCEDURES
1. Q: What does EFDA stand for? A: Emergency First Aid
2. Q: What is the primary goal of first aid? A: To preserve life, prevent
further injury, and promote recovery
3. Q: What are the three P's of first aid? A: Preserve life, Prevent further
injury, Promote recovery
4. Q: What is the first step in any emergency situation? A: Assess the
scene for safety
5. Q: What does DR ABC stand for? A: Danger, Response, Airway,
Breathing, Circulation
6. Q: When should you call emergency services? A: Immediately when
there's a life-threatening situation or serious injury
7. Q: What is the universal emergency number in most countries? A:
911 (US/Canada), 999 (UK), 112 (EU), varies by country
8. Q: What information should you provide when calling emergency
services? A: Location, nature of emergency, number of casualties, your
name and callback number
9. Q: What is the recovery position? A: A stable side position that keeps
the airway open for unconscious breathing casualties
10.Q: When should you move an injured person? A: Only if they are in
immediate danger or to provide life-saving treatment
11.Q: What are the signs of shock? A: Pale, cold, clammy skin; rapid weak
pulse; shallow breathing; restlessness
12.Q: How do you treat shock? A: Lay casualty down, raise legs, keep
warm, reassure, monitor vital signs
,13.Q: What is the difference between first aid and medical treatment?
A: First aid is immediate temporary care; medical treatment is
professional healthcare
14.Q: What should you do if you're unsure about a casualty's condition?
A: Call emergency services and follow their guidance
15.Q: What is consent in first aid? A: Permission from a conscious
casualty to provide treatment
16.Q: Can you provide first aid without consent? A: Yes, if the casualty
is unconscious or unable to give consent, implied consent applies
17.Q: What are vital signs? A: Pulse, breathing, temperature, blood
pressure, level of consciousness
18.Q: How do you check for responsiveness? A: Tap shoulders firmly and
shout "Are you okay?"
19.Q: What is the normal breathing rate for adults? A: 12-20 breaths per
minute
20.Q: What is the normal pulse rate for adults? A: 60-100 beats per
minute
21.Q: What should you do if a casualty is breathing but unconscious? A:
Place in recovery position and monitor continuously
22.Q: What is the purpose of the recovery position? A: To keep the
airway open and prevent choking on vomit
23.Q: How long should you check for breathing? A: Look, listen, and feel
for no more than 10 seconds
24.Q: What should you never give to an unconscious person? A: Food,
drink, or medication
25.Q: What is the Good Samaritan law? A: Legal protection for people
who provide reasonable assistance in emergencies
26.Q: What should you do immediately after providing first aid? A:
Continue monitoring, document the incident, and ensure proper handover
to professionals
27.Q: What is cross-contamination? A: The spread of infection from one
person to another
, 28.Q: How can you prevent cross-contamination? A: Use gloves, wash
hands, use barriers, dispose of materials properly
29.Q: What should you do if you don't have gloves? A: Use improvised
barriers like plastic bags or cloth
30.Q: What is the purpose of incident reporting? A: To document what
happened for legal and safety improvement purposes
31.Q: What should be included in an incident report? A: Date, time,
location, people involved, what happened, actions taken, outcome
32.Q: What is triage? A: The process of prioritizing casualties based on
injury severity
33.Q: What are the triage categories? A: Immediate (red), Delayed
(yellow), Minor (green), Deceased (black)
34.Q: How do you maintain casualty dignity? A: Provide privacy, explain
procedures, respect cultural needs, be professional
35.Q: What should you do if a casualty refuses treatment? A: Respect
their decision if they're conscious and competent, document the refusal
36.Q: What is the chain of survival? A: Early recognition, early CPR,
early defibrillation, early advanced care
37.Q: What should you do while waiting for emergency services? A:
Continue monitoring, provide reassurance, control bleeding, treat for
shock
38.Q: What is the purpose of reassurance? A: To reduce anxiety and
stress, which can worsen the casualty's condition
39.Q: How do you reassure a casualty? A: Stay calm, speak clearly,
explain what you're doing, provide comfort
40.Q: What should you do if multiple people are injured? A: Assess
quickly, treat the most serious first, call for additional help
41.Q: What is the difference between signs and symptoms? A: Signs are
what you observe; symptoms are what the casualty tells you
42.Q: What should you do if a casualty becomes aggressive? A: Ensure
your safety first, stay calm, get help if needed
43.Q: What is the purpose of continuous monitoring? A: To detect
changes in condition and respond appropriately
TRAINING MANUAL; 300 ESSENTIAL QUESTIONS AND
ANSWERS FOR HOSPITALITY STAFF EMERGENCY
RESPONSE AND LIFE-SAVING PROCEDURES
1. Q: What does EFDA stand for? A: Emergency First Aid
2. Q: What is the primary goal of first aid? A: To preserve life, prevent
further injury, and promote recovery
3. Q: What are the three P's of first aid? A: Preserve life, Prevent further
injury, Promote recovery
4. Q: What is the first step in any emergency situation? A: Assess the
scene for safety
5. Q: What does DR ABC stand for? A: Danger, Response, Airway,
Breathing, Circulation
6. Q: When should you call emergency services? A: Immediately when
there's a life-threatening situation or serious injury
7. Q: What is the universal emergency number in most countries? A:
911 (US/Canada), 999 (UK), 112 (EU), varies by country
8. Q: What information should you provide when calling emergency
services? A: Location, nature of emergency, number of casualties, your
name and callback number
9. Q: What is the recovery position? A: A stable side position that keeps
the airway open for unconscious breathing casualties
10.Q: When should you move an injured person? A: Only if they are in
immediate danger or to provide life-saving treatment
11.Q: What are the signs of shock? A: Pale, cold, clammy skin; rapid weak
pulse; shallow breathing; restlessness
12.Q: How do you treat shock? A: Lay casualty down, raise legs, keep
warm, reassure, monitor vital signs
,13.Q: What is the difference between first aid and medical treatment?
A: First aid is immediate temporary care; medical treatment is
professional healthcare
14.Q: What should you do if you're unsure about a casualty's condition?
A: Call emergency services and follow their guidance
15.Q: What is consent in first aid? A: Permission from a conscious
casualty to provide treatment
16.Q: Can you provide first aid without consent? A: Yes, if the casualty
is unconscious or unable to give consent, implied consent applies
17.Q: What are vital signs? A: Pulse, breathing, temperature, blood
pressure, level of consciousness
18.Q: How do you check for responsiveness? A: Tap shoulders firmly and
shout "Are you okay?"
19.Q: What is the normal breathing rate for adults? A: 12-20 breaths per
minute
20.Q: What is the normal pulse rate for adults? A: 60-100 beats per
minute
21.Q: What should you do if a casualty is breathing but unconscious? A:
Place in recovery position and monitor continuously
22.Q: What is the purpose of the recovery position? A: To keep the
airway open and prevent choking on vomit
23.Q: How long should you check for breathing? A: Look, listen, and feel
for no more than 10 seconds
24.Q: What should you never give to an unconscious person? A: Food,
drink, or medication
25.Q: What is the Good Samaritan law? A: Legal protection for people
who provide reasonable assistance in emergencies
26.Q: What should you do immediately after providing first aid? A:
Continue monitoring, document the incident, and ensure proper handover
to professionals
27.Q: What is cross-contamination? A: The spread of infection from one
person to another
, 28.Q: How can you prevent cross-contamination? A: Use gloves, wash
hands, use barriers, dispose of materials properly
29.Q: What should you do if you don't have gloves? A: Use improvised
barriers like plastic bags or cloth
30.Q: What is the purpose of incident reporting? A: To document what
happened for legal and safety improvement purposes
31.Q: What should be included in an incident report? A: Date, time,
location, people involved, what happened, actions taken, outcome
32.Q: What is triage? A: The process of prioritizing casualties based on
injury severity
33.Q: What are the triage categories? A: Immediate (red), Delayed
(yellow), Minor (green), Deceased (black)
34.Q: How do you maintain casualty dignity? A: Provide privacy, explain
procedures, respect cultural needs, be professional
35.Q: What should you do if a casualty refuses treatment? A: Respect
their decision if they're conscious and competent, document the refusal
36.Q: What is the chain of survival? A: Early recognition, early CPR,
early defibrillation, early advanced care
37.Q: What should you do while waiting for emergency services? A:
Continue monitoring, provide reassurance, control bleeding, treat for
shock
38.Q: What is the purpose of reassurance? A: To reduce anxiety and
stress, which can worsen the casualty's condition
39.Q: How do you reassure a casualty? A: Stay calm, speak clearly,
explain what you're doing, provide comfort
40.Q: What should you do if multiple people are injured? A: Assess
quickly, treat the most serious first, call for additional help
41.Q: What is the difference between signs and symptoms? A: Signs are
what you observe; symptoms are what the casualty tells you
42.Q: What should you do if a casualty becomes aggressive? A: Ensure
your safety first, stay calm, get help if needed
43.Q: What is the purpose of continuous monitoring? A: To detect
changes in condition and respond appropriately
