CVS Pharmacy Technician Exam questions with
verified answers
Confidential Trash Handling Ans✓✓✓ Confidential waste is material
which contains PHI and/or PII. The facilities department administers the
confidential waste destruction program, which services the retail stores,
CarePlus, and specialty locations and select offices. Several different
confidential waste destruction vendors are utilized-all adhere to the CVS
policies and state/federal regulations.
Consequences of violating HIPAA Ans✓✓✓ Civil Fines: Up to
$50,000 per violation and up to $1.5 million per violation of same
requirement year
Criminal Fines: Yo ti $250,000 or 10 years imprisonment. Officers,
directors, and employees may be held criminally liable under HIPPA for
violations committed knowingly.
Drive-thru Customer Service Priorities Ans✓✓✓ 1. Promptly
acknowledge, then serve the customer
a. Use a friendly greeting and offer assistance
2. Focus on the customer
a. Review all prompted messages with the customer
b. Notify the Pharmacist if consultation is required
c. Thank the customer using their name
3. Perform Pre-entry of all prescriptions while the customer is at the
window
4. Pass all issues to the QA Pharmacist
, 5. When Drive-thru is your primary responsibility, process the next (N)
item in the Drive-thru queue
Drive-thru Responsibilities Ans✓✓✓ Drive-thru shares the same
responsibilities as Pick-up and Drop-off
Drive-thru Workstation Ans✓✓✓ a. Can be staffed with a Pharmacist,
Intern, or Pharmacy Technician
b. The team member working at Drive-thru works out of a single queue,
"QD" or Drive-thru queue
c. The team member working at Drive-thru assists customers at the
Drive-thru window
d. Greet customers within 15 seconds
e. Ask customer for latest insurance information and preferred contact
number
f. Verify refill and in-stock status while customer is at Drive-thru
g. Pre-enter all prescriptions immediately
h. If issues arise with the prescription, notify the customer of the
approximate resolution time
i. When Drive-thru is your primary workstation, you should remain there
unless the "QD" is empty
Drop-off Customer Service Priorities Ans✓✓✓ 1. Promptly
acknowledge, then serve the customer
a. Use a friendly greeting and offer assistance
b. Call for back-up when there are more than 3 customers in line
verified answers
Confidential Trash Handling Ans✓✓✓ Confidential waste is material
which contains PHI and/or PII. The facilities department administers the
confidential waste destruction program, which services the retail stores,
CarePlus, and specialty locations and select offices. Several different
confidential waste destruction vendors are utilized-all adhere to the CVS
policies and state/federal regulations.
Consequences of violating HIPAA Ans✓✓✓ Civil Fines: Up to
$50,000 per violation and up to $1.5 million per violation of same
requirement year
Criminal Fines: Yo ti $250,000 or 10 years imprisonment. Officers,
directors, and employees may be held criminally liable under HIPPA for
violations committed knowingly.
Drive-thru Customer Service Priorities Ans✓✓✓ 1. Promptly
acknowledge, then serve the customer
a. Use a friendly greeting and offer assistance
2. Focus on the customer
a. Review all prompted messages with the customer
b. Notify the Pharmacist if consultation is required
c. Thank the customer using their name
3. Perform Pre-entry of all prescriptions while the customer is at the
window
4. Pass all issues to the QA Pharmacist
, 5. When Drive-thru is your primary responsibility, process the next (N)
item in the Drive-thru queue
Drive-thru Responsibilities Ans✓✓✓ Drive-thru shares the same
responsibilities as Pick-up and Drop-off
Drive-thru Workstation Ans✓✓✓ a. Can be staffed with a Pharmacist,
Intern, or Pharmacy Technician
b. The team member working at Drive-thru works out of a single queue,
"QD" or Drive-thru queue
c. The team member working at Drive-thru assists customers at the
Drive-thru window
d. Greet customers within 15 seconds
e. Ask customer for latest insurance information and preferred contact
number
f. Verify refill and in-stock status while customer is at Drive-thru
g. Pre-enter all prescriptions immediately
h. If issues arise with the prescription, notify the customer of the
approximate resolution time
i. When Drive-thru is your primary workstation, you should remain there
unless the "QD" is empty
Drop-off Customer Service Priorities Ans✓✓✓ 1. Promptly
acknowledge, then serve the customer
a. Use a friendly greeting and offer assistance
b. Call for back-up when there are more than 3 customers in line
