Exam Questions and CORRECT Answers
When managers attempt to identify with the feelings, thoughts, or attitudes of an employee, they
are showing - CORRECT ANSWER - empathy
The term used in the restaurant and foodservice industry to "put in place" is called - CORRECT
ANSWER - mise en place
In order to effectively deny pests access to food and shelter, a food service operator should -
CORRECT ANSWER - use hinged grates on floor drains
An example of personal responsibility in an operation would be - CORRECT ANSWER -
communicating frequently and clearly
The kitchen station that is responsible for decorative sugar is called the - CORRECT
ANSWER - pastry
Receiving tables are typically used to - CORRECT ANSWER - inspect deliveries
A good first impression can be made by - CORRECT ANSWER - displaying courtesy,
respect, and friendliness
Which type of restaurant requires a guest to pay before eating? - CORRECT ANSWER -
quick service
Which part of a salad enhances its appearance and complements its overall taste? - CORRECT
ANSWER - garnish
, The primary purpose of the introduction of a written message is to - CORRECT ANSWER -
give a reason for the message
Which is an example of an open-ended question? - CORRECT ANSWER - "What are your
interests?"
What does a company's mission statement describe? - CORRECT ANSWER - what it is
currently doing
Which of the following service styles is the simplest? - CORRECT ANSWER - English
The binding agent in mayonnaise is - CORRECT ANSWER - egg yolks
Which cooking method is often used to pre-prepare vegetables for later service? - CORRECT
ANSWER - blanching
A recipe calls for 10 lbs of trimmed cauliflower. If the yield is 55%, how many pounds of
cauliflower should be ordered? - CORRECT ANSWER - 18.2
What should an employee do immediately when a fire occurs? - CORRECT ANSWER - Ask
themselves "Am I in danger?"
Where should chemicals be stored? - CORRECT ANSWER - in a separate area away from
food.
The primary function of OSHA is to - CORRECT ANSWER - create and enforce safety-
related standards in the workplace.
Deck, rotary, and convection are all examples of which type of equipment? - CORRECT
ANSWER - ovens