Internal focus culture correct answers focuses on the inner workings of the organization,
employees, etc.
external focus culture correct answers focuses on customers, shareholder, etc.
flexability & discretion correct answers allowing employees more leeway into how things are
done
stability & control correct answers doing things in a more standardized manner
clan culture correct answers internal focus (focus on employees) and values flexability &
discretion
adhocracy culture correct answers external focus (focus on creating products/ services for
customers) and values flexability & discretion. hint: Apple company
market culture correct answers external focus (beating competitors, obtaining more customers,
etc.) and values stability & control
hierarchy culture correct answers internal focus and values stability & control (structured work
environment, efficiency is carefully defined and measured, etc.)
organizational socialization correct answers the process by which ppl learn the values, norms,
and required behaviors that permit them to participate as members of an organization
The 4 I's correct answers intuiting, interpreting, integrating, and institutionalization
, Intuiting correct answers the preconscious recognition of the pattern and/ or possibilities inherent
in a person stream of experience (observation/ mental thought)
interpreting correct answers explaining through words/ actions an insight or idea to oneself and
to others (articulating it outloud)
integrating correct answers developing shared understanding among individuals and of taking
coordination action
Institutionalzation correct answers the process of ensuring routine actions occur
double loop learning correct answers a change in behavior that occurs when ppl use feedback to
confront the validity of the goals or the values implicit to the situation
systems thinking correct answers the organization is a system where each person's work affects
the activities of everyone else
SWOT correct answers A strategy of knowledge management
S - Strengths (Internal) correct answers skills and capabilities that give the organization special
competencies and advantages in executing strategies in pursuit of its vision
W - Weaknesses (Internal) correct answers drawbacks/ obstacles that hinder an organization in
executing strategies in pursuit of its vision
O - Opportunities (External) correct answers environmental factors an organization can exploit
for competitive advantage
T - Threats (External) correct answers environmental factors that hinder an organization's
achieving a competitive advantage