Smart Serve / Smartserve Certification
Exam Questions And Answers
Maria is slurring her speech, and having difficulty with coordination
and balance. Is she intoxicated? -
correct answer ✅Maybe, but Maria may have a medical condition
that mimics these signs.
If a customer is served to the point of intoxication, when does the
server's responsibility end? -
correct answer ✅When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol
consumption? -
correct answer ✅►Use different glasses for alcoholic and non-
alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer
consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been
tampered with? -
correct answer ✅►The I.D. has folds or bends.
, Smart Serve / Smartserve Certification
Exam Questions And Answers
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have
given a customer which rating? -
correct answer ✅Yellow or Red
If the same number of standard drinks is consumed, which guest
will most likely have the lowest BAC? -
correct answer ✅A young, physically fit male.
Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time? -
correct answer ✅A young, lean man.
The Traffic Light System is a helpful way to: -
correct answer ✅Decide whether to serve, slow down, or stop
service to a customer.
Exam Questions And Answers
Maria is slurring her speech, and having difficulty with coordination
and balance. Is she intoxicated? -
correct answer ✅Maybe, but Maria may have a medical condition
that mimics these signs.
If a customer is served to the point of intoxication, when does the
server's responsibility end? -
correct answer ✅When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol
consumption? -
correct answer ✅►Use different glasses for alcoholic and non-
alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer
consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been
tampered with? -
correct answer ✅►The I.D. has folds or bends.
, Smart Serve / Smartserve Certification
Exam Questions And Answers
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have
given a customer which rating? -
correct answer ✅Yellow or Red
If the same number of standard drinks is consumed, which guest
will most likely have the lowest BAC? -
correct answer ✅A young, physically fit male.
Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time? -
correct answer ✅A young, lean man.
The Traffic Light System is a helpful way to: -
correct answer ✅Decide whether to serve, slow down, or stop
service to a customer.
