WLEA POB EXAM 2 QUESTIONS AND ANSWERS
4 reasons for learning to communicate effectively with the public. - CORRECT ANSWER✅✅-Decreases
violence and resistance
-Increases survivability
-Enhances professionalism
-Increases community support
S.A.F.E.R acronym - CORRECT ANSWER✅✅Security
Attack
Flight
Excessive Repetition Revised Priorities
Three types of people - CORRECT ANSWER✅✅Nice, difficult, sneaky
Disinterested - CORRECT ANSWER✅✅Practice of being unbiased, open and flexible
Brain Damage - CORRECT ANSWER✅✅The biases a person carries that interfere with their ability to be
disinterested with the task at hand.
Empathize - CORRECT ANSWER✅✅Understanding other peoples perspective, even if we don't agree
with it.
What type of people are most dangerous to deal with? - CORRECT ANSWER✅✅Sneaky
What three things does the contact professional represent? - CORRECT ANSWER✅✅The agency, the
citizen and yourself
What is the opposite of talking? - CORRECT ANSWER✅✅Waiting, not listening (although it should be).
,Paraphrasing - CORRECT ANSWER✅✅The act of putting the meaning of the other person into your
words.
What roles can communication barriers come from? - CORRECT ANSWER✅✅Sender or receiver
What are the four parts of voice? - CORRECT ANSWER✅✅Tone
Pace
Pitch
Modulation
What percentage of the message is conveyed by the content? - CORRECT ANSWER✅✅7%-10%
What percent of the message is conveyed by the voice? - CORRECT ANSWER✅✅33%-40%
What percentage of the message is conveyed by non-verbal communication? - CORRECT
ANSWER✅✅50%-60%
What is an important officer survival tool regarding your voice? - CORRECT ANSWER✅✅The ability of
control the tone, pace, pitch and modulation
Proxemics - CORRECT ANSWER✅✅Where we are in relation to the person we are in contact with in
terms of physical space
Personal Space - CORRECT ANSWER✅✅The invisible, flexible area surrounding a person that acts as a
buffer to the environment.
Territorial Space - CORRECT ANSWER✅✅The physical are that a person lays claim to and defends
against the intrusion of others.
, What are the four personal space ranges and their distances? - CORRECT ANSWER✅✅Intimate- 6-12
inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
What is the general rule regarding minimum distance that officer should maintain between them and a
subject? - CORRECT ANSWER✅✅4 feet
What three factors can personal space vary? - CORRECT ANSWER✅✅Culture
Ethnicity
Geographical location where the person lives
Verbal Judo - CORRECT ANSWER✅✅The controlled use of force to redirect into compliance
Verbal Karate - CORRECT ANSWER✅✅The snapping or lashing out at someone, giving the user a false
sense of power.
Art of Meditation - CORRECT ANSWER✅✅The ability to bring order to chaos with the use of options.
What are the five steps of the appeal process when communicating with someone? - CORRECT
ANSWER✅✅-Ethical-Ask or command
-Reasonable-explain reason for request
-Personal-present options
-Practical-confirmation
-Disengage/Descalate-Act
8 Steps of Tactical Contact - CORRECT ANSWER✅✅-Greeting
-ID Self/Agency
-Reason for Contact
4 reasons for learning to communicate effectively with the public. - CORRECT ANSWER✅✅-Decreases
violence and resistance
-Increases survivability
-Enhances professionalism
-Increases community support
S.A.F.E.R acronym - CORRECT ANSWER✅✅Security
Attack
Flight
Excessive Repetition Revised Priorities
Three types of people - CORRECT ANSWER✅✅Nice, difficult, sneaky
Disinterested - CORRECT ANSWER✅✅Practice of being unbiased, open and flexible
Brain Damage - CORRECT ANSWER✅✅The biases a person carries that interfere with their ability to be
disinterested with the task at hand.
Empathize - CORRECT ANSWER✅✅Understanding other peoples perspective, even if we don't agree
with it.
What type of people are most dangerous to deal with? - CORRECT ANSWER✅✅Sneaky
What three things does the contact professional represent? - CORRECT ANSWER✅✅The agency, the
citizen and yourself
What is the opposite of talking? - CORRECT ANSWER✅✅Waiting, not listening (although it should be).
,Paraphrasing - CORRECT ANSWER✅✅The act of putting the meaning of the other person into your
words.
What roles can communication barriers come from? - CORRECT ANSWER✅✅Sender or receiver
What are the four parts of voice? - CORRECT ANSWER✅✅Tone
Pace
Pitch
Modulation
What percentage of the message is conveyed by the content? - CORRECT ANSWER✅✅7%-10%
What percent of the message is conveyed by the voice? - CORRECT ANSWER✅✅33%-40%
What percentage of the message is conveyed by non-verbal communication? - CORRECT
ANSWER✅✅50%-60%
What is an important officer survival tool regarding your voice? - CORRECT ANSWER✅✅The ability of
control the tone, pace, pitch and modulation
Proxemics - CORRECT ANSWER✅✅Where we are in relation to the person we are in contact with in
terms of physical space
Personal Space - CORRECT ANSWER✅✅The invisible, flexible area surrounding a person that acts as a
buffer to the environment.
Territorial Space - CORRECT ANSWER✅✅The physical are that a person lays claim to and defends
against the intrusion of others.
, What are the four personal space ranges and their distances? - CORRECT ANSWER✅✅Intimate- 6-12
inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
What is the general rule regarding minimum distance that officer should maintain between them and a
subject? - CORRECT ANSWER✅✅4 feet
What three factors can personal space vary? - CORRECT ANSWER✅✅Culture
Ethnicity
Geographical location where the person lives
Verbal Judo - CORRECT ANSWER✅✅The controlled use of force to redirect into compliance
Verbal Karate - CORRECT ANSWER✅✅The snapping or lashing out at someone, giving the user a false
sense of power.
Art of Meditation - CORRECT ANSWER✅✅The ability to bring order to chaos with the use of options.
What are the five steps of the appeal process when communicating with someone? - CORRECT
ANSWER✅✅-Ethical-Ask or command
-Reasonable-explain reason for request
-Personal-present options
-Practical-confirmation
-Disengage/Descalate-Act
8 Steps of Tactical Contact - CORRECT ANSWER✅✅-Greeting
-ID Self/Agency
-Reason for Contact
