IT GLUE CERTIFIED TECHNICIAN EXAM QUESTIONS AND
ANSWERS
When you add a step block to a document and you indicate the step and its duration, which of the
following gets added to the end of document?
A. Activity Log
B. Document Author
C. Total Duration
D. Nothing - CORRECT ANSWER✅✅B. Document Author WRONG!!!!
With one-way sync to a PSA, which of the following statements are correct?
A. Organizations created in IT Glue are not pushed to your PSA
B. Synced Configuration fields that you update in IT Glue will be overwritten by PSA fields
C. Configurations deleted in the PSA will also be deleted in IT Glue
D. Configurations deleted in IT Glue will be orphaned in the PSA
E. Sync frequency is limited to once per day - CORRECT ANSWER✅✅A. Organizations created in IT Glue
are not pushed to your PSA WRONG!!!
In which of these places can you create a table?
A. Quicknotes
B. Textbox field in a Flexible Asset
C. Notes field in a Configuration
D. A Document
, E. Notes field in a Password - CORRECT ANSWER✅✅C. Notes field in a Configuration
D. A Document
E. Notes field in a Password
MISSING Another option
True or False: A revision is created every time a document is autosaved - CORRECT ANSWER✅✅False
To browse and filter a list of every configuration you have access to
A. From the Dashboard select Configurations
B. Browse to each Organization and select Configurations
C. Select Global > Assets > Configurations
Your Answer
D. Select Organizations > Global > Configurations - CORRECT ANSWER✅✅C. Select Global > Assets >
Configurations
Your Answer
Which of the following contains a list of examples that are all Apps & Services you would document
using flexible assets?
A. Contacts, Passwords, and LAN
B. Printers, Domains, and SSL
C. Applications, File Sharing, and Wireless
D. Passwords and Active Directory - CORRECT ANSWER✅✅C. Applications, File Sharing, and Wireless
ANSWERS
When you add a step block to a document and you indicate the step and its duration, which of the
following gets added to the end of document?
A. Activity Log
B. Document Author
C. Total Duration
D. Nothing - CORRECT ANSWER✅✅B. Document Author WRONG!!!!
With one-way sync to a PSA, which of the following statements are correct?
A. Organizations created in IT Glue are not pushed to your PSA
B. Synced Configuration fields that you update in IT Glue will be overwritten by PSA fields
C. Configurations deleted in the PSA will also be deleted in IT Glue
D. Configurations deleted in IT Glue will be orphaned in the PSA
E. Sync frequency is limited to once per day - CORRECT ANSWER✅✅A. Organizations created in IT Glue
are not pushed to your PSA WRONG!!!
In which of these places can you create a table?
A. Quicknotes
B. Textbox field in a Flexible Asset
C. Notes field in a Configuration
D. A Document
, E. Notes field in a Password - CORRECT ANSWER✅✅C. Notes field in a Configuration
D. A Document
E. Notes field in a Password
MISSING Another option
True or False: A revision is created every time a document is autosaved - CORRECT ANSWER✅✅False
To browse and filter a list of every configuration you have access to
A. From the Dashboard select Configurations
B. Browse to each Organization and select Configurations
C. Select Global > Assets > Configurations
Your Answer
D. Select Organizations > Global > Configurations - CORRECT ANSWER✅✅C. Select Global > Assets >
Configurations
Your Answer
Which of the following contains a list of examples that are all Apps & Services you would document
using flexible assets?
A. Contacts, Passwords, and LAN
B. Printers, Domains, and SSL
C. Applications, File Sharing, and Wireless
D. Passwords and Active Directory - CORRECT ANSWER✅✅C. Applications, File Sharing, and Wireless
