OM Exam 1
Operations management includes the design of goods and services - Answer-True
The concepts and methods of operations management can be used in any job regardless of the
functional area of business or industry - Answer-True
A pair of shoes is an example of a durable - Answer-False
Vehicles airplanes and dishwashers are examples of nondurable goods - Answer-False
Services that do not involve significant interaction with customers can be managed much the same as
goods in a factory using proven operations management - Answer-True
Goods are intangible whereas services are tangible - Answer-False
The higher the customer participation the more certainty a firm has with respect to quality performance
- Answer-False
For a service delivery system availability depends on the systems capacity - Answer-True
, A patent on a service can provide protection pprotection protection protection from competitors
protection from competitors - Answer-False
The tangible nature of a service makes it easier to keep a competitor from copying a business concept
for silly layout for service and counter design - Answer-False
Peripheral goods or services are those that are essential to a primary good or service - Answer-False
Assembling a dishwasher or providing a home mortgage is an example of support processes in this
business - Answer-False
Nearly every major activity within an organization involves a process that crosses traditional
organizational boundaries - Answer-True
Manufacturing accounts for about one in 10 jobs in the US - Answer-True
Today about 90% of the jobs in the US economy are in goods producing industries - Answer-False
Which of the following is not a core issue of operations management - Answer-Interoperability
Which of the following activities performed by operations managers involves the selection of the right
equipment information and work methods to produce high-quality goods and services efficiently -
Answer-Process design
Which of the following generalizations about services is incorrect - Answer-Service facilities must be
located close to suppliers and laborers
Which of the following statements about goods is false - Answer-Goods producing firms focus on the
flow of people information and services
Operations management includes the design of goods and services - Answer-True
The concepts and methods of operations management can be used in any job regardless of the
functional area of business or industry - Answer-True
A pair of shoes is an example of a durable - Answer-False
Vehicles airplanes and dishwashers are examples of nondurable goods - Answer-False
Services that do not involve significant interaction with customers can be managed much the same as
goods in a factory using proven operations management - Answer-True
Goods are intangible whereas services are tangible - Answer-False
The higher the customer participation the more certainty a firm has with respect to quality performance
- Answer-False
For a service delivery system availability depends on the systems capacity - Answer-True
, A patent on a service can provide protection pprotection protection protection from competitors
protection from competitors - Answer-False
The tangible nature of a service makes it easier to keep a competitor from copying a business concept
for silly layout for service and counter design - Answer-False
Peripheral goods or services are those that are essential to a primary good or service - Answer-False
Assembling a dishwasher or providing a home mortgage is an example of support processes in this
business - Answer-False
Nearly every major activity within an organization involves a process that crosses traditional
organizational boundaries - Answer-True
Manufacturing accounts for about one in 10 jobs in the US - Answer-True
Today about 90% of the jobs in the US economy are in goods producing industries - Answer-False
Which of the following is not a core issue of operations management - Answer-Interoperability
Which of the following activities performed by operations managers involves the selection of the right
equipment information and work methods to produce high-quality goods and services efficiently -
Answer-Process design
Which of the following generalizations about services is incorrect - Answer-Service facilities must be
located close to suppliers and laborers
Which of the following statements about goods is false - Answer-Goods producing firms focus on the
flow of people information and services
