OM EXAM 1
operation management - Answer-the science and art of ensuring that goods and services are created
and delivered successfully to customers.
-efficiency -cost -quality -speed & flexibility -innovation
good - Answer-physical product that you can see, touch, or possible consume.
-durable & non-durable
durable good - Answer-product that does not quickly wear out and lasts at least three 3
-vehicles, dishwashers, furniture
non-durable good - Answer-perishable product that last less than 3 years
-toothpaste, software, clothing, shoes
service - Answer-primary or complementary activity that does not directly produce a physical product
-intangible
service management - Answer-integrates marketing, human resources, and operations functions to plan,
create, deliver goods and services and their associated encounters.
-moment of truth
operation management - Answer-the science and art of ensuring that goods and services are created
and delivered successfully to customers.
-efficiency -cost -quality -speed & flexibility -innovation
good - Answer-physical product that you can see, touch, or possible consume.
-durable & non-durable
durable good - Answer-product that does not quickly wear out and lasts at least three 3
-vehicles, dishwashers, furniture
non-durable good - Answer-perishable product that last less than 3 years
-toothpaste, software, clothing, shoes
service - Answer-primary or complementary activity that does not directly produce a physical product
-intangible
service management - Answer-integrates marketing, human resources, and operations functions to plan,
create, deliver goods and services and their associated encounters.
-moment of truth
