WGU C215 OPERATIONS MANAGEMENT
EXAM (NEW UPDATED) QUESTIONS AND
100% VERIFIED ANSWERS
300 QUESTIONS AND ANSWERS
1. What is operations management? Answer: Operations management is the
business function responsible for planning, organizing, coordinating, and
controlling the resources needed to produce a company's goods and services.
2. What are the three basic functions of a business organization? Answer:
Marketing, Finance, and Operations.
3. What is the difference between goods and services? Answer: Goods are
tangible products that can be stored, while services are intangible activities
that cannot be stored and are consumed when produced.
4. What are the four characteristics that distinguish services from goods?
Answer: Intangibility, Variability, Inseparability, and Perishability.
5. What is the operations function in manufacturing? Answer: The operations
function in manufacturing involves converting raw materials into finished
goods through various processes.
6. What is the operations function in services? Answer: The operations
function in services involves providing intangible benefits to customers
through various service delivery processes.
7. What are the key decisions in operations management? Answer: Design
decisions (product/service design, process design, capacity planning) and
Operating decisions (inventory management, scheduling, quality control).
,8. What is the supply chain? Answer: The network of organizations, people,
activities, information, and resources involved in moving a product or service
from supplier to customer.
9. What is operations strategy? Answer: A plan that specifies how an
organization will allocate resources to support its infrastructure and manage its
operations to achieve competitive advantage.
10. What are the competitive priorities in operations? Answer: Cost, Quality,
Time (speed and reliability), and Flexibility.
11. What is productivity? Answer: The ratio of outputs to inputs, measuring
how efficiently resources are used to produce goods and services.
12. How do you calculate productivity? Answer: Productivity = Output / Input
13. What is the difference between effectiveness and efficiency? Answer:
Effectiveness is doing the right things (achieving goals), while efficiency is
doing things right (minimizing waste).
14. What is value-added activity? Answer: Activities that directly contribute to
creating value for the customer and are worth paying for.
15. What is non-value-added activity? Answer: Activities that do not add value
from the customer's perspective but may be necessary for business operations.
16. What is the triple bottom line? Answer: A framework that considers three
dimensions of performance: economic (profit), social (people), and
environmental (planet).
17. What is sustainability in operations management? Answer: Meeting
current needs without compromising the ability of future generations to meet
their own needs.
18. What is the role of technology in operations management? Answer:
Technology enhances efficiency, quality, and flexibility while reducing costs
and improving customer service.
19. What is globalization's impact on operations management? Answer:
Globalization creates opportunities for cost reduction, market expansion, and
resource access, but also increases complexity and risks.
20. What is the difference between manufacturing and service operations?
Answer: Manufacturing produces tangible goods with standardized processes,
, while service operations produce intangible outputs with more customer
interaction.
21. What is process management? Answer: The systematic approach to
making an organization's processes more effective, efficient, and adaptable.
22. What is the systems approach to operations management? Answer:
Viewing operations as interconnected systems where changes in one area
affect other areas and the overall performance.
23. What is the role of the operations manager? Answer: Planning, organizing,
staffing, leading, and controlling operations activities to achieve organizational
goals efficiently.
24. What is benchmarking? Answer: The process of comparing an
organization's performance metrics to industry standards or best practices.
25. What is continuous improvement? Answer: An ongoing effort to improve
products, services, or processes through incremental and breakthrough
improvements.
Chapter 2: Competitiveness, Strategy, and Productivity (Questions 26-50)
26. What is competitive advantage? Answer: A condition or circumstance that
puts a company in a favorable or superior business position compared to its
rivals.
27. What are Porter's five forces? Answer: Threat of new entrants, bargaining
power of suppliers, bargaining power of buyers, threat of substitute products,
and rivalry among existing competitors.
28. What is core competency? Answer: A unique capability that provides
competitive advantage and is difficult for competitors to replicate.
29. What is order qualifier? Answer: Characteristics that customers perceive
as minimum standards of acceptability for purchase consideration.
30. What is order winner? Answer: Characteristics that directly contribute to
winning business and differentiating from competitors.
31. What is time-based competition? Answer: A strategy that focuses on
speed and responsiveness to gain competitive advantage.
32. What is mass customization? Answer: The ability to produce customized
products at mass production efficiency and cost.
EXAM (NEW UPDATED) QUESTIONS AND
100% VERIFIED ANSWERS
300 QUESTIONS AND ANSWERS
1. What is operations management? Answer: Operations management is the
business function responsible for planning, organizing, coordinating, and
controlling the resources needed to produce a company's goods and services.
2. What are the three basic functions of a business organization? Answer:
Marketing, Finance, and Operations.
3. What is the difference between goods and services? Answer: Goods are
tangible products that can be stored, while services are intangible activities
that cannot be stored and are consumed when produced.
4. What are the four characteristics that distinguish services from goods?
Answer: Intangibility, Variability, Inseparability, and Perishability.
5. What is the operations function in manufacturing? Answer: The operations
function in manufacturing involves converting raw materials into finished
goods through various processes.
6. What is the operations function in services? Answer: The operations
function in services involves providing intangible benefits to customers
through various service delivery processes.
7. What are the key decisions in operations management? Answer: Design
decisions (product/service design, process design, capacity planning) and
Operating decisions (inventory management, scheduling, quality control).
,8. What is the supply chain? Answer: The network of organizations, people,
activities, information, and resources involved in moving a product or service
from supplier to customer.
9. What is operations strategy? Answer: A plan that specifies how an
organization will allocate resources to support its infrastructure and manage its
operations to achieve competitive advantage.
10. What are the competitive priorities in operations? Answer: Cost, Quality,
Time (speed and reliability), and Flexibility.
11. What is productivity? Answer: The ratio of outputs to inputs, measuring
how efficiently resources are used to produce goods and services.
12. How do you calculate productivity? Answer: Productivity = Output / Input
13. What is the difference between effectiveness and efficiency? Answer:
Effectiveness is doing the right things (achieving goals), while efficiency is
doing things right (minimizing waste).
14. What is value-added activity? Answer: Activities that directly contribute to
creating value for the customer and are worth paying for.
15. What is non-value-added activity? Answer: Activities that do not add value
from the customer's perspective but may be necessary for business operations.
16. What is the triple bottom line? Answer: A framework that considers three
dimensions of performance: economic (profit), social (people), and
environmental (planet).
17. What is sustainability in operations management? Answer: Meeting
current needs without compromising the ability of future generations to meet
their own needs.
18. What is the role of technology in operations management? Answer:
Technology enhances efficiency, quality, and flexibility while reducing costs
and improving customer service.
19. What is globalization's impact on operations management? Answer:
Globalization creates opportunities for cost reduction, market expansion, and
resource access, but also increases complexity and risks.
20. What is the difference between manufacturing and service operations?
Answer: Manufacturing produces tangible goods with standardized processes,
, while service operations produce intangible outputs with more customer
interaction.
21. What is process management? Answer: The systematic approach to
making an organization's processes more effective, efficient, and adaptable.
22. What is the systems approach to operations management? Answer:
Viewing operations as interconnected systems where changes in one area
affect other areas and the overall performance.
23. What is the role of the operations manager? Answer: Planning, organizing,
staffing, leading, and controlling operations activities to achieve organizational
goals efficiently.
24. What is benchmarking? Answer: The process of comparing an
organization's performance metrics to industry standards or best practices.
25. What is continuous improvement? Answer: An ongoing effort to improve
products, services, or processes through incremental and breakthrough
improvements.
Chapter 2: Competitiveness, Strategy, and Productivity (Questions 26-50)
26. What is competitive advantage? Answer: A condition or circumstance that
puts a company in a favorable or superior business position compared to its
rivals.
27. What are Porter's five forces? Answer: Threat of new entrants, bargaining
power of suppliers, bargaining power of buyers, threat of substitute products,
and rivalry among existing competitors.
28. What is core competency? Answer: A unique capability that provides
competitive advantage and is difficult for competitors to replicate.
29. What is order qualifier? Answer: Characteristics that customers perceive
as minimum standards of acceptability for purchase consideration.
30. What is order winner? Answer: Characteristics that directly contribute to
winning business and differentiating from competitors.
31. What is time-based competition? Answer: A strategy that focuses on
speed and responsiveness to gain competitive advantage.
32. What is mass customization? Answer: The ability to produce customized
products at mass production efficiency and cost.
