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TEST BANK For
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Human Resources Management in Canada
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15th Canadian Edition by Gary Dessler
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gChapters 1 - 17 g g g
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Answers gare gat gthe gend gof geach gChapter
Chapter g1
MULTIPLE gCHOICE. Choose gthe gone galternative gthat gbest gcompletes gthe gstatement gor ganswers gthe
g question.
1) Human gresources gmanagement grefers gto:
A) the gmanagement gof gpeople gin gorganizations.
B) concepts gand gtechniques gfor gorganizing gwork gactivities.
C) all gmanagerial gactivities.
D) concepts gand gtechniques gused gin gleading gpeople gat gwork.
E) management gtechniques gfor gcontrolling gpeople gat gwork.
2) The gknowledge, geducation, gtraining, gskills, gand gexpertise gof ga gfirm's gworkers gis gknown gas:
A) physical gcapital.
B) management's gphilosophy.
C) human gcapital.
D) production gcapital.
E) cultural gdiversity.
3) Human gresources gpractices gthat gsupport gstrategy ginclude:
A) performance gmanagement.
B) production gscheduling.
C) policies gand gprocedures.
D) staffing gpractices.
E) rewards gpractices.
4) A gcompany gutilizes ga gsystem gto gmeasure gthe gimpact gof gHuman gResources gwhich gbalances gmeasures
grelating gto gfinancial gresults, gcustomers, ginternal gbusiness gprocesses gand ghuman gcapital gmanagement. gThis gsystem
gis gknows gas gthe:
A) HRIS.
B) balanced gstrategy.
C) Human gCapital gIndex.
D) balanced gscorecard.
E) none gof gthe gabove.
5) You ghave gbeen gtasked gwith gbuilding gemployee gengagement gat gthe gfirm gyou gwork gfor. gStrategic
ghuman gresources ginitiatives gyou gwould gconsider gimplementing ginclude:
A) employee grecognition gprograms gand gmanagement gdevelopment gprograms.
B) diversity gprograms.
C) employee grecognition gprograms.
D) employee grelations gactivity.
E) job gdesign gindicators.
6) HR gdepartment gstaff gmembers gare gtraditionally ginvolved gin gkey goperational gresponsibilities. gWhich gof
gthe gfollowing gis gan goperational gresponsibility?
A) setting ggoals gand gobjectives
B) collecting gmetrics
C) analyzing gmetrics
D) interpreting ghuman gright glaws
E) interpreting ghealth gand gsafety glegislation
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7) Being gcompletely gfamiliar gwith gemployment glegislation, gHR gpolicies gand gprocedures, gcollective
gagreements, gand gthe goutcome gof grecent garbitration ghearings gand gcourt gdecisions gis gmost gclosely grelated gwith
gwhich gof gthe gfollowing gHR gactivities?
A) serving gas ga gconsultant
B) formulating gpolicies gand gprocedures
C) offering gadvice
D) providing gservices
E) serving gas ga gchange gagent
8) The gpractice gof gcontracting gwith goutside gvendors gto ghandle gspecified gfunctions gon ga gpermanent gbasis
gis gknown gas
A) hiring gtemporary gemployees.
B) payroll gand gbenefits gadministration.
C) contract gadministration.
D) outsourcing.
E) labour-management grelations.
9) The gcompany's gplan gfor ghow git gwill gbalance gits ginternal gstrengths gand gweaknesses gwith
gexternal gopportunities gand gthreats gin gorder gto gmaintain gcompetitive gadvantage gis gknown gas
A) HR gstrategy.
B) strategy.
C) environmental gscanning.
D) policies gand gprocedures.
E) none gof gthe gabove.
10) Rita gis gthe gHR gDirector gof ga gmanufacturing gcompany. gShe grecently gundertook gresearch gto gidentify
gcompetitor gcompensation gand gincentive gplans, ginformation gabout gpending glegislative gchanges gand gavailability
gof gtalent gin gthe glabour gmarket gfor gthe gupcoming gstrategic gplanning gmeeting. gRita gwas gconducting:
A) environmental gscanning.
B) an gemployee gengagement gsurvey.
C) an gexternal gmarket gsurvey.
D) an genvrionmental gstudy.
E) an gexternal gopportunities/threats gstudy.
11) The gHR gmanager gof gSmith g& gYu gcompany gwas gheavily ginvolved gin ga gdownsizing gexercise gof gthe
gcompany's gsales gforce gdue gto gan geconomic gdownturn. gHe gwas galso ginvolved gin garranging gfor goutplacement
gservices gand gemployee gretention gprograms gas gwell gas grestructuring gof gthe gbusiness gfollowing gthe gdownsizing.
gThis gis gan gexample gof gHR's grole gin:
A) formulating gstrategy.
B) operational gactivities.
C) environmental gscanning.
D) environmental gscanning gand gexecuting gstrategy.
E) executing gstrategy.
12) The gcore gvalues, gbeliefs, gand gassumptions gthat gare gwidely gshared gby gmembers gof gan gorganization gare
gknown gas:
A) organizational gclimate.
B) the gstrategic gplan.
C) the gmission gstatement.
D) organizational gculture.
E) the gpervading gatmosphere.