CPXP Exam LATEST (2025) COMPLETE QUESTIONS With 100%
CPXP Exam
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1. Affinity diagram Organizes a large number of ideas into their natural relationships. This
method taps a team's creativity and intuition.
2. Who created the affini- 1960s by Japanese anthropologist Jiro Kawakita
ty diagram and when?
3. Examples of when to 1) When you are confronted with many facts or ideas in apparent chaos,
use and affinity dia- 2) When issues seem too large and complex to grasp,
gram 3) When group consensus is necessary.
4. What are typical situa- After a brainstorming exercise and when analyzing verbal data (i.e. survey
tions to use affinity di- results)
agrams
5. Define Bias a tendency or inclination that results in judgment without question. Bias
refers to the mechanism of the brain that operates on associations. It's
an automatic response. It's a shortcut to interact with the world around
us.
6. Explicit vs. implicit bias When a person is aware of their bias, it is called explicit bias; when they
aren't, it is called implicit
bias.
7. Complaint A concern voiced by a patient, or patient's representative about service,
care or treatment that can be resolved quickly by the staff present (less
than 24 hours)
8. When is a complaint A complaint is considered resolved when the patient is satisfied with the
considered resolved actions taken on his or her behalf
9. Culture The collective programming or wiring of the human mind acquired over
time that distinguishes the members of one human group from another
through their behaviors that include self-worth and esteem, thoughts,
, CPXP Exam
Study online at https://quizlet.com/_hhgcdt
communication, action, values and beliefs and that also guide decision
making
10. Cultural Competency A set of congruent behaviors, attitudes and policies that come together
in a system, agency, or among professionals that enables effective work
in cross-cultural situations.
11. Cultural Sensitivity An individual is aware of cultural differences and takes the required steps
to recognize his/her own cultural values and biases.
12. Diplomacy the art or practice of creating alliances, agreements and means you have
a skill dealing with people
13. Descriptive Statistics Values that describe the characteristics of a sample or population.
14. Direct Correlation A positive correlation where the values of both variables change in the
same direction.
15. Empathy The feeling that you understand and share another person's experiences
and emotions: the ability to share someone else's feelings
16. Ethnography A form of qualitative research that allows a trained observer to observe
and document the experience. In healthcare, ethnography is becoming
more commonplace as a means to study the patient experience.
17. EBCD Experience Based Co-design - involves gathering experiences from
patients and staff through in-depth interviewing, observations and
group discussions, identifying key "touch points" (emotionally significant
points) and assigning positive or negative feelings.
18. Who designed EBCD NHS to develop simple solutions that offer patients a better experience
and why? of treatment and care.
19. EBD
CPXP Exam
VerifiedStudySolutions,
online at https://quizlet.com/_hhgcdt
1. Affinity diagram Organizes a large number of ideas into their natural relationships. This
method taps a team's creativity and intuition.
2. Who created the affini- 1960s by Japanese anthropologist Jiro Kawakita
ty diagram and when?
3. Examples of when to 1) When you are confronted with many facts or ideas in apparent chaos,
use and affinity dia- 2) When issues seem too large and complex to grasp,
gram 3) When group consensus is necessary.
4. What are typical situa- After a brainstorming exercise and when analyzing verbal data (i.e. survey
tions to use affinity di- results)
agrams
5. Define Bias a tendency or inclination that results in judgment without question. Bias
refers to the mechanism of the brain that operates on associations. It's
an automatic response. It's a shortcut to interact with the world around
us.
6. Explicit vs. implicit bias When a person is aware of their bias, it is called explicit bias; when they
aren't, it is called implicit
bias.
7. Complaint A concern voiced by a patient, or patient's representative about service,
care or treatment that can be resolved quickly by the staff present (less
than 24 hours)
8. When is a complaint A complaint is considered resolved when the patient is satisfied with the
considered resolved actions taken on his or her behalf
9. Culture The collective programming or wiring of the human mind acquired over
time that distinguishes the members of one human group from another
through their behaviors that include self-worth and esteem, thoughts,
, CPXP Exam
Study online at https://quizlet.com/_hhgcdt
communication, action, values and beliefs and that also guide decision
making
10. Cultural Competency A set of congruent behaviors, attitudes and policies that come together
in a system, agency, or among professionals that enables effective work
in cross-cultural situations.
11. Cultural Sensitivity An individual is aware of cultural differences and takes the required steps
to recognize his/her own cultural values and biases.
12. Diplomacy the art or practice of creating alliances, agreements and means you have
a skill dealing with people
13. Descriptive Statistics Values that describe the characteristics of a sample or population.
14. Direct Correlation A positive correlation where the values of both variables change in the
same direction.
15. Empathy The feeling that you understand and share another person's experiences
and emotions: the ability to share someone else's feelings
16. Ethnography A form of qualitative research that allows a trained observer to observe
and document the experience. In healthcare, ethnography is becoming
more commonplace as a means to study the patient experience.
17. EBCD Experience Based Co-design - involves gathering experiences from
patients and staff through in-depth interviewing, observations and
group discussions, identifying key "touch points" (emotionally significant
points) and assigning positive or negative feelings.
18. Who designed EBCD NHS to develop simple solutions that offer patients a better experience
and why? of treatment and care.
19. EBD
