CPXP Exam LATEST (2025) COMPLETE QUESTIONS With 100%
CPXP exam
VerifiedStudySolutions,
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1. Patient Experience defini- The sum of all interactions, shaped by an organization's culture, that
tion (Beryl Institute) influence patient perceptions across the continuum of care.
2. CIQ Cultural IQ test: Measures cultural engagement with 10 questions on
a scale of 1-10
3. What 3 elements do pa- 1- Cost
tients use in choosing 2- Quality
healthcare? 3- Service
4. transformational leader- inspiring and championing followers to make the best decisions so
ship that they might become leaders
5. Mission, Vision, Values Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
6. Circle of Growth Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
7. Possible lifetime value of $200,000
a patient to a hospital
8. Cultural Competence a set of congruent behaviors, attitudes, and policies that come togeth-
er in a system, agency, or among professionals that enables effective
work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in health-
care
9. REGARDS of diversity Race
Ethnicity
1/7
, CPXP exam
Study online at https://quizlet.com/_5dcmhb
Gender
Age
Religion
Disability
Sexual orientation
10. Core competencies of Respect, dignity
PFCC Information sharing
Participation
Collaboration
11. Patient Rights & Respon- Informed consent
sibilities Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, in-
form/educate patients, set expectations, encourage patient to assume
reasonable responsibilities
12. SBAR Situation
Background
Assessment
Recommendation
13. HEART Hear
Empathize
Acknowledge
Respond
Thank
14. HEAT Hear them out
Empathize
Apologize
Take responsibility
2/7
CPXP exam
VerifiedStudySolutions,
online at https://quizlet.com/_5dcmhb
1. Patient Experience defini- The sum of all interactions, shaped by an organization's culture, that
tion (Beryl Institute) influence patient perceptions across the continuum of care.
2. CIQ Cultural IQ test: Measures cultural engagement with 10 questions on
a scale of 1-10
3. What 3 elements do pa- 1- Cost
tients use in choosing 2- Quality
healthcare? 3- Service
4. transformational leader- inspiring and championing followers to make the best decisions so
ship that they might become leaders
5. Mission, Vision, Values Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
6. Circle of Growth Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
7. Possible lifetime value of $200,000
a patient to a hospital
8. Cultural Competence a set of congruent behaviors, attitudes, and policies that come togeth-
er in a system, agency, or among professionals that enables effective
work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in health-
care
9. REGARDS of diversity Race
Ethnicity
1/7
, CPXP exam
Study online at https://quizlet.com/_5dcmhb
Gender
Age
Religion
Disability
Sexual orientation
10. Core competencies of Respect, dignity
PFCC Information sharing
Participation
Collaboration
11. Patient Rights & Respon- Informed consent
sibilities Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, in-
form/educate patients, set expectations, encourage patient to assume
reasonable responsibilities
12. SBAR Situation
Background
Assessment
Recommendation
13. HEART Hear
Empathize
Acknowledge
Respond
Thank
14. HEAT Hear them out
Empathize
Apologize
Take responsibility
2/7
