NAED - ETC Chapter One: Roles & Responsibilities of the Emergency Tele communicator –
Verified Questions & Answers Guide. Updated 2025.
Chapter One of the NAED Emergency Telecommunicator (ETC) course outlines the key roles
and responsibilities of an emergency telecommunicator, including gathering information through
telephone interrogation, prioritizing calls, dispatching resources, providing pre-arrival
instructions, and ensuring responder safety. It emphasizes the importance of clear
communication, multitasking, and following protocols to manage emergencies effectively.
Tele_communicators also coordinate logistics and network with other agencies, playing a vital
role in saving lives and supporting emergency responders.
Define ethics - ✔✔-Ethics is defined as a system of principles and personal conduct.
Define Horizontal Dispatch - ✔✔-In agencies where more than one dispatcher is on duty, emergency
dispatching is performed best when division of individual responsibilities between calltaking and dispatch
functions.
Define Policy - ✔✔-A policy describes a general course of action that is desired or required in certain
circumstances or events.
Define Procedure - ✔✔-A procedure describes the specific steps or actions to be completed in a specific
situation.
Define Protocol - ✔✔-A protocol is a highly defined procedure placed into a reference system. It is
designed to lead the call taker through a predictable, repeatable, and verifiable process for a specific
situation.
Define the need for a mission statement and explain your agency's mission statement. - ✔✔-Mission
statements describe why the agency exists. They summarize the service that the organization performs,
and they set ideals to which the organization can aspire.
Define values - ✔✔-Values are defined by your personal sense of right and wrong.
Verified Questions & Answers Guide. Updated 2025.
Chapter One of the NAED Emergency Telecommunicator (ETC) course outlines the key roles
and responsibilities of an emergency telecommunicator, including gathering information through
telephone interrogation, prioritizing calls, dispatching resources, providing pre-arrival
instructions, and ensuring responder safety. It emphasizes the importance of clear
communication, multitasking, and following protocols to manage emergencies effectively.
Tele_communicators also coordinate logistics and network with other agencies, playing a vital
role in saving lives and supporting emergency responders.
Define ethics - ✔✔-Ethics is defined as a system of principles and personal conduct.
Define Horizontal Dispatch - ✔✔-In agencies where more than one dispatcher is on duty, emergency
dispatching is performed best when division of individual responsibilities between calltaking and dispatch
functions.
Define Policy - ✔✔-A policy describes a general course of action that is desired or required in certain
circumstances or events.
Define Procedure - ✔✔-A procedure describes the specific steps or actions to be completed in a specific
situation.
Define Protocol - ✔✔-A protocol is a highly defined procedure placed into a reference system. It is
designed to lead the call taker through a predictable, repeatable, and verifiable process for a specific
situation.
Define the need for a mission statement and explain your agency's mission statement. - ✔✔-Mission
statements describe why the agency exists. They summarize the service that the organization performs,
and they set ideals to which the organization can aspire.
Define values - ✔✔-Values are defined by your personal sense of right and wrong.
