SSM TCAR Exam
SSM TCAR Exam 2025 Complete 450+
Verified Questions And Correct Detailed
Answers latest (Verified Answers)|
Graded A+ Guaranteed Pass
Which of the following statements is most consistent with coaching (as opposed to
counseling)?
A) "I'd like to see you work on your attitude. You are often too pessimistic."
B) "Would you like to talk with me about the interpersonal conflict you are having
with your supervisor?"
C) "Let's plan some time tomorrow for me to walk you through the audit process. I
think I can help you see where you are making mistakes."
D) "I'm concerned that you seem to be growing less committed to the mission of
our organization. Why don't you spend a little more time with our customers so
that you can reignite your passion?"
1
, SSM TCAR Exam
Answer: - Answer ✓✓C
How many attributes of supportive communication are described in the text?
A) 1
B) 3
C) 6
D) 8
E) None of the above
Answer: - Answer ✓✓D
What is the statement "You interrupted me three times during the meeting!" an
example of?
A) Conjunctive, not disjunctive communication
B) Owned, not disowned communication
C) Problem oriented, not person oriented communication
D) Specific, not global communication
Answer: - Answer ✓✓D
What is the statement "I have decided to turn down your request" an example of?
A) Conjunctive, not disjunctive communication
B) Owned, not disowned communication
C) Problem oriented, not person oriented communication
D) Specific, not global communication
Answer: - Answer ✓✓B
2
, SSM TCAR Exam
Managers pass along advice and information and help employees improve their
skills by setting standards. When managers do this, what is it called?
A) Coaching
B) Counseling
C) Validating
D) Delegation
Answer: - Answer ✓✓A
Managers help employees by addressing problems involving employee attitudes.
When managers do this, what is it called?
A) Coaching
B) Counseling
C) Empowerment
D) Discipline
Answer: - Answer ✓✓B
You notice that since hiring Barbara, she is always working early and stays late;
she appears to be working very hard. Co-workers have commented on how much
they enjoy working with Barbara. Yesterday, in a conversation with her, she
remarked how she was unhappy with her performance but was determined to try
harder. This surprised you since you find her very capable, competent, and hard
working. What kind of problem is Barbara most likely facing?
A) A problem that needs counseling
B) A problem that needs coaching
C) A problem that needs person-oriented communication
3
, SSM TCAR Exam
D) A problem that needs global communication
Answer: - Answer ✓✓A
There is a problem with George. You don't doubt his knowledge or ability to do the
job. However, lately he has developed a problem concerning his co-workers. He
doesn't need or want their input to the project. He says that his work is above
standards and remarks, "Can I help it if I work with idiots?" What kind of problem
is George most likely exhibiting?
A) A problem that needs coaching
B) A problem that needs counseling
C) A problem that needs person-oriented communication
D) A problem that needs global communication
Answer: - Answer ✓✓B
You know that your performance has recently declined. You tie this decline to the
new software. Even though you fully understand how to use the new software,
you think the software is garbage. In fact, you campaigned against the software
but lost the political battle. Your boss has called you into her office. What would
be the most correct response for the boss to use?
A) "You need to either shape up or ship out. The software stays!"
B) "Don't worry ... everything will work out. Just give it time."
C) "I can help you do this better."
D) "You do recognize there is a problem, don't you?"
Answer: - Answer ✓✓D
Which of the following supervisor statements is an example of coaching?
4
SSM TCAR Exam 2025 Complete 450+
Verified Questions And Correct Detailed
Answers latest (Verified Answers)|
Graded A+ Guaranteed Pass
Which of the following statements is most consistent with coaching (as opposed to
counseling)?
A) "I'd like to see you work on your attitude. You are often too pessimistic."
B) "Would you like to talk with me about the interpersonal conflict you are having
with your supervisor?"
C) "Let's plan some time tomorrow for me to walk you through the audit process. I
think I can help you see where you are making mistakes."
D) "I'm concerned that you seem to be growing less committed to the mission of
our organization. Why don't you spend a little more time with our customers so
that you can reignite your passion?"
1
, SSM TCAR Exam
Answer: - Answer ✓✓C
How many attributes of supportive communication are described in the text?
A) 1
B) 3
C) 6
D) 8
E) None of the above
Answer: - Answer ✓✓D
What is the statement "You interrupted me three times during the meeting!" an
example of?
A) Conjunctive, not disjunctive communication
B) Owned, not disowned communication
C) Problem oriented, not person oriented communication
D) Specific, not global communication
Answer: - Answer ✓✓D
What is the statement "I have decided to turn down your request" an example of?
A) Conjunctive, not disjunctive communication
B) Owned, not disowned communication
C) Problem oriented, not person oriented communication
D) Specific, not global communication
Answer: - Answer ✓✓B
2
, SSM TCAR Exam
Managers pass along advice and information and help employees improve their
skills by setting standards. When managers do this, what is it called?
A) Coaching
B) Counseling
C) Validating
D) Delegation
Answer: - Answer ✓✓A
Managers help employees by addressing problems involving employee attitudes.
When managers do this, what is it called?
A) Coaching
B) Counseling
C) Empowerment
D) Discipline
Answer: - Answer ✓✓B
You notice that since hiring Barbara, she is always working early and stays late;
she appears to be working very hard. Co-workers have commented on how much
they enjoy working with Barbara. Yesterday, in a conversation with her, she
remarked how she was unhappy with her performance but was determined to try
harder. This surprised you since you find her very capable, competent, and hard
working. What kind of problem is Barbara most likely facing?
A) A problem that needs counseling
B) A problem that needs coaching
C) A problem that needs person-oriented communication
3
, SSM TCAR Exam
D) A problem that needs global communication
Answer: - Answer ✓✓A
There is a problem with George. You don't doubt his knowledge or ability to do the
job. However, lately he has developed a problem concerning his co-workers. He
doesn't need or want their input to the project. He says that his work is above
standards and remarks, "Can I help it if I work with idiots?" What kind of problem
is George most likely exhibiting?
A) A problem that needs coaching
B) A problem that needs counseling
C) A problem that needs person-oriented communication
D) A problem that needs global communication
Answer: - Answer ✓✓B
You know that your performance has recently declined. You tie this decline to the
new software. Even though you fully understand how to use the new software,
you think the software is garbage. In fact, you campaigned against the software
but lost the political battle. Your boss has called you into her office. What would
be the most correct response for the boss to use?
A) "You need to either shape up or ship out. The software stays!"
B) "Don't worry ... everything will work out. Just give it time."
C) "I can help you do this better."
D) "You do recognize there is a problem, don't you?"
Answer: - Answer ✓✓D
Which of the following supervisor statements is an example of coaching?
4
