SSM TCAR Exam
SSM TCAR Exam Newest 2025 Complete
450 Verified Questions And Correct
Detailed Answers (Verified Answers)|
Graded A+ Guaranteed Pass
A manager of a shipping department was concerned about an order that a
customer reported as several weeks late. To define the problem, the manager
asked an employee in the shipping department why the order had not arrived. The
employee said, "Someone probably made a mistake on the address. That would be
my guess." Thus, the manager asked the employee to reship the order. What
characteristic of good problem definition is most violated by this manager? -
Answer ✓✓A) The problem factual information should be differentiated from opinion
or speculation.
1) The largest cause of workplace stress is the perception of employees that they
do not have enough control over their work.
1
, SSM TCAR Exam
T/F - Answer ✓✓B
2) According to research cited in the text, when a manager experiences stress,
he/she will tend to have less ability to generate creative thoughts and unique
solutions to problems.
Answer: T/F - Answer ✓✓A
3) In the absence of any stress, a person is likely to do his/her best work.
Answer: T/F - Answer ✓✓B
4) Defense mechanisms are employed in the resistance stage of stress.
Answer: T/F - Answer ✓✓A
5) You are stuck in traffic. Your friend suggests that you take the next exit, get off
the freeway, and try a different route. You remark, "I always go this way, why
change now?" This is an example of the fixation defense mechanism.
Answer: T/F - Answer ✓✓A
6) People will cope better with stress when they realize that high stress helps
them remember things better.
Answer: T/F - Answer ✓✓B
7) George just found out that Bill received a letter from the IRS about a certain
deduction Bill took. George took the same deduction. George is worried. This is an
example of situational stress.
2
, SSM TCAR Exam
Answer: T/F - Answer ✓✓B
8) A student group is having trouble defining the major problems in a case they are
studying. The group lacks cohesion. The stress the group members will most likely
experience will be encounter stress.
Answer: T/F - Answer ✓✓A
9) According to research cited in the text, the major cause of burnout in work
settings is situational stress.
Answer: T/F - Answer ✓✓B
10) In determining whether an activity is urgent or important to you personally,
you should decide on what you care about passionately.
Answer: T/F - Answer ✓✓A
11) Bonnie has recently been promoted to manager of customer service and is
determined to eliminate time stressors in her new role. To accomplish her goal,
she should focus on activities that are categorized in terms of low importance and
high urgency.
Answer: T/F - Answer ✓✓B
12) One way to manage your time better is to determine the critical 80 percent of
the tasks that need doing and do those first.
Answer: T/F - Answer ✓✓B
3
, SSM TCAR Exam
13) Wanting to make the most effective use of your time, you schedule the weekly
staff meeting at 9:00 a.m. According to suggestions in the text, this is an effective
time for a weekly staff meeting.
Answer: T/F - Answer ✓✓B
14) If you want to talk to a subordinate, it would probably be a more efficient use
of your time if you go to her office.
Answer: T/F - Answer ✓✓A
15) In reducing encounter stress, it is better to have larger deposits than
withdrawals in the emotional bank account.
Answer: T/F - Answer ✓✓A
16) The authors of the text suggest that encounter stress can be reduced by
improving and developing social and cognitive intelligence.
Answer: T/F - Answer ✓✓B
17) You have the ability to control and manage both your cognitive intelligence
and emotional intelligence.
Answer: T/F - Answer ✓✓B
18) Research suggests that the single most important contributor to stress is a lack
of freedom and participation in decision making regarding one's job.
Answer: T/F - Answer ✓✓A
19) Redesigning a job is suggested in the text as a way to eliminate time stress.
4
SSM TCAR Exam Newest 2025 Complete
450 Verified Questions And Correct
Detailed Answers (Verified Answers)|
Graded A+ Guaranteed Pass
A manager of a shipping department was concerned about an order that a
customer reported as several weeks late. To define the problem, the manager
asked an employee in the shipping department why the order had not arrived. The
employee said, "Someone probably made a mistake on the address. That would be
my guess." Thus, the manager asked the employee to reship the order. What
characteristic of good problem definition is most violated by this manager? -
Answer ✓✓A) The problem factual information should be differentiated from opinion
or speculation.
1) The largest cause of workplace stress is the perception of employees that they
do not have enough control over their work.
1
, SSM TCAR Exam
T/F - Answer ✓✓B
2) According to research cited in the text, when a manager experiences stress,
he/she will tend to have less ability to generate creative thoughts and unique
solutions to problems.
Answer: T/F - Answer ✓✓A
3) In the absence of any stress, a person is likely to do his/her best work.
Answer: T/F - Answer ✓✓B
4) Defense mechanisms are employed in the resistance stage of stress.
Answer: T/F - Answer ✓✓A
5) You are stuck in traffic. Your friend suggests that you take the next exit, get off
the freeway, and try a different route. You remark, "I always go this way, why
change now?" This is an example of the fixation defense mechanism.
Answer: T/F - Answer ✓✓A
6) People will cope better with stress when they realize that high stress helps
them remember things better.
Answer: T/F - Answer ✓✓B
7) George just found out that Bill received a letter from the IRS about a certain
deduction Bill took. George took the same deduction. George is worried. This is an
example of situational stress.
2
, SSM TCAR Exam
Answer: T/F - Answer ✓✓B
8) A student group is having trouble defining the major problems in a case they are
studying. The group lacks cohesion. The stress the group members will most likely
experience will be encounter stress.
Answer: T/F - Answer ✓✓A
9) According to research cited in the text, the major cause of burnout in work
settings is situational stress.
Answer: T/F - Answer ✓✓B
10) In determining whether an activity is urgent or important to you personally,
you should decide on what you care about passionately.
Answer: T/F - Answer ✓✓A
11) Bonnie has recently been promoted to manager of customer service and is
determined to eliminate time stressors in her new role. To accomplish her goal,
she should focus on activities that are categorized in terms of low importance and
high urgency.
Answer: T/F - Answer ✓✓B
12) One way to manage your time better is to determine the critical 80 percent of
the tasks that need doing and do those first.
Answer: T/F - Answer ✓✓B
3
, SSM TCAR Exam
13) Wanting to make the most effective use of your time, you schedule the weekly
staff meeting at 9:00 a.m. According to suggestions in the text, this is an effective
time for a weekly staff meeting.
Answer: T/F - Answer ✓✓B
14) If you want to talk to a subordinate, it would probably be a more efficient use
of your time if you go to her office.
Answer: T/F - Answer ✓✓A
15) In reducing encounter stress, it is better to have larger deposits than
withdrawals in the emotional bank account.
Answer: T/F - Answer ✓✓A
16) The authors of the text suggest that encounter stress can be reduced by
improving and developing social and cognitive intelligence.
Answer: T/F - Answer ✓✓B
17) You have the ability to control and manage both your cognitive intelligence
and emotional intelligence.
Answer: T/F - Answer ✓✓B
18) Research suggests that the single most important contributor to stress is a lack
of freedom and participation in decision making regarding one's job.
Answer: T/F - Answer ✓✓A
19) Redesigning a job is suggested in the text as a way to eliminate time stress.
4
