State Farm Estimatics Exam | 100% Correct
Answers
Course
State Farm Estimatics
✅ 1. Question: What is the primary goal of an estimatics inspection?
A. To determine who is at fault
B. To determine the cost of repair or replacement
C. To assess liability
D. To collect customer satisfaction data
Correct Answer: B. To determine the cost of repair or replacement
Rationale:
An estimatics inspection focuses on identifying vehicle damage and estimating the cost to
return the vehicle to its pre-loss condition using industry tools like CCC ONE.
✅ 2. Question: What does "LKQ" stand for in estimating?
A. Local Known Quantity
B. Like Kind and Quality
C. Limited Key Quotation
D. Labor Knowledge Quantity
Correct Answer: B. Like Kind and Quality
Rationale:
LKQ parts are used or recycled parts that are of comparable quality and function to new
OEM parts. These parts help reduce repair costs and are acceptable when they meet insurer and
industry standards.
✅ 3. Question: When is it appropriate to replace rather than repair a damaged
panel?
A. When the panel has any scratches
B. When replacing is faster than repairing
C. When repair costs exceed the cost of replacement
D. Only when the customer requests it
Correct Answer: C. When repair costs exceed the cost of replacement
Rationale:
,An estimator should use a cost-benefit approach. If repairing is more expensive or not
structurally sound, replacement is the correct option.
✅ 4. Question: Which estimating software is most commonly used in State Farm
inspections?
A. Audatex
B. CCC ONE
C. Mitchell
D. RepairPal
Correct Answer: B. CCC ONE
Rationale:
State Farm and many insurance carriers use CCC ONE for auto estimatics because of its
integration with parts databases and repair procedures.
✅ 5. Question: What does "R&I" stand for in estimating?
A. Repair and Install
B. Remove and Inspect
C. Remove and Install
D. Replace and Inspect
Correct Answer: C. Remove and Install
Rationale:
R&I (Remove and Install) refers to taking a part off temporarily to access another area, then
reinstalling it. It differs from R&R (Remove and Replace), where the part is discarded and a
new one is installed.
✅ 6. Question: What is a “supplement” in auto estimatics?
A. A health coverage add-on
B. A second estimate from another shop
C. An additional payment for unrelated damage
D. Additional costs found after the initial estimate
Correct Answer: D. Additional costs found after the initial estimate
Rationale:
A supplement occurs when hidden damage is discovered during the repair process, requiring
additional parts, labor, or approvals.
, ✅ 7. Question: What is a deductible in an auto insurance claim?
A. The amount the insurer pays
B. The amount the body shop charges for paint
C. The portion the policyholder must pay before insurance covers the rest
D. A repair discount
Correct Answer: C. The portion the policyholder must pay before insurance covers the rest
Rationale:
The deductible is out-of-pocket expense paid by the insured, as agreed in the policy. The
insurer pays the amount above the deductible.
✅ 8. Question: What safety step must be taken before inspecting a vehicle with
deployed airbags?
A. Deflate the tires
B. Disconnect the battery
C. Remove the hood
D. Add air to the airbag system
Correct Answer: B. Disconnect the battery
Rationale:
Disconnecting the battery prevents accidental airbag deployment, which can happen if the
system still holds residual power.
✅ 9. Question: What does the labor time in an estimate represent?
A. The exact time a tech will take
B. The time for part delivery
C. Industry-standard flat-rate time
D. The customer’s preferred repair time
Correct Answer: C. Industry-standard flat-rate time
Rationale:
Estimating software uses flat-rate labor times, based on industry guides (e.g., MOTOR, CCC),
not actual time taken by each shop or tech.
Answers
Course
State Farm Estimatics
✅ 1. Question: What is the primary goal of an estimatics inspection?
A. To determine who is at fault
B. To determine the cost of repair or replacement
C. To assess liability
D. To collect customer satisfaction data
Correct Answer: B. To determine the cost of repair or replacement
Rationale:
An estimatics inspection focuses on identifying vehicle damage and estimating the cost to
return the vehicle to its pre-loss condition using industry tools like CCC ONE.
✅ 2. Question: What does "LKQ" stand for in estimating?
A. Local Known Quantity
B. Like Kind and Quality
C. Limited Key Quotation
D. Labor Knowledge Quantity
Correct Answer: B. Like Kind and Quality
Rationale:
LKQ parts are used or recycled parts that are of comparable quality and function to new
OEM parts. These parts help reduce repair costs and are acceptable when they meet insurer and
industry standards.
✅ 3. Question: When is it appropriate to replace rather than repair a damaged
panel?
A. When the panel has any scratches
B. When replacing is faster than repairing
C. When repair costs exceed the cost of replacement
D. Only when the customer requests it
Correct Answer: C. When repair costs exceed the cost of replacement
Rationale:
,An estimator should use a cost-benefit approach. If repairing is more expensive or not
structurally sound, replacement is the correct option.
✅ 4. Question: Which estimating software is most commonly used in State Farm
inspections?
A. Audatex
B. CCC ONE
C. Mitchell
D. RepairPal
Correct Answer: B. CCC ONE
Rationale:
State Farm and many insurance carriers use CCC ONE for auto estimatics because of its
integration with parts databases and repair procedures.
✅ 5. Question: What does "R&I" stand for in estimating?
A. Repair and Install
B. Remove and Inspect
C. Remove and Install
D. Replace and Inspect
Correct Answer: C. Remove and Install
Rationale:
R&I (Remove and Install) refers to taking a part off temporarily to access another area, then
reinstalling it. It differs from R&R (Remove and Replace), where the part is discarded and a
new one is installed.
✅ 6. Question: What is a “supplement” in auto estimatics?
A. A health coverage add-on
B. A second estimate from another shop
C. An additional payment for unrelated damage
D. Additional costs found after the initial estimate
Correct Answer: D. Additional costs found after the initial estimate
Rationale:
A supplement occurs when hidden damage is discovered during the repair process, requiring
additional parts, labor, or approvals.
, ✅ 7. Question: What is a deductible in an auto insurance claim?
A. The amount the insurer pays
B. The amount the body shop charges for paint
C. The portion the policyholder must pay before insurance covers the rest
D. A repair discount
Correct Answer: C. The portion the policyholder must pay before insurance covers the rest
Rationale:
The deductible is out-of-pocket expense paid by the insured, as agreed in the policy. The
insurer pays the amount above the deductible.
✅ 8. Question: What safety step must be taken before inspecting a vehicle with
deployed airbags?
A. Deflate the tires
B. Disconnect the battery
C. Remove the hood
D. Add air to the airbag system
Correct Answer: B. Disconnect the battery
Rationale:
Disconnecting the battery prevents accidental airbag deployment, which can happen if the
system still holds residual power.
✅ 9. Question: What does the labor time in an estimate represent?
A. The exact time a tech will take
B. The time for part delivery
C. Industry-standard flat-rate time
D. The customer’s preferred repair time
Correct Answer: C. Industry-standard flat-rate time
Rationale:
Estimating software uses flat-rate labor times, based on industry guides (e.g., MOTOR, CCC),
not actual time taken by each shop or tech.
