WGU C215 Operations Management PVDC Exam 70 Q&A Latest Updated 2025 Already Graded A

1. Which definition is used for quality evaluates how well a product performs its intended function? - Fitness for use 2. Which total quality management (TQM) process was developed to stress management's responsibility for quality? - 14 points for quality improvement 3. Which total quality management (TQM) process consists of 13 published standards and guidelines? - ISO 9000 4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? - checklist 5. Which quality control tool should be used to monitor the current status or end result of a process? - Flowchart 6. Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? - Review and recommend product changes, satisfy customer’s needs, open communication 7. What is the common theme in total quality management (TQM) across all functions in an organization? - To satisfy customer needs 8. Which concept of variation measures the central tendency of a set of data? - mean 9. What do assignable causes of variation indicate? - Equipment was found out of control 10. Which continuous improvement method does Cpk measure? - How close one is to a target and how consistent one is with the average performance 11. What are two important aspects of Six Sigma? - people involvement technical tools 12. Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? - Screen patients and fast-track those with minor ailments 13. Which two factors affect a service location decision? - Proximity to customers Quality of life issues 14. Which is a key factor of a location analysis for a service company? - Proximity to customers 15. What helps an organization identify and plan the actions necessary to meet current and future customer demands? - capacity planning 16. Which capacity planning measurement tells how much capacity a company is using? - Capacity utilization 17. Which two statements are true about effective capacity? - An effective capacity maintains a minimum output rate under normal conditions. -An effective capacity is lower than design capacity 18. When is capacity measurement at the best operating level? - When the average unit cost is minimized 19. Which two capacity measurement concepts should a firm consider when conducting a location analysis? -proximity to sources of supply -site considerations 20. What is a major factor in the decision to locate a business near its primary market territory? - proximity to customers 21. A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? - by using the load-distance model 22. Which two types of operations include repetitive processes? - continuous process - line process 23. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? - batch process - project process 24. What is a bottleneck in a flowchart? - The longest task in the process 25. Which formula would compute process velocity? - throughput time/value-added time 26. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? - actual output/standard output 27. In which organizational layout would one expect to see items arranged by type? - process 28. A construction company produces pre-fabricated homes. The manager has discovered the following challenges within one of the facilities: -production qualities are low and only a small number of homes are built efficiently -the facility space allows for low handling of materials -there is limited space available for employees to operate 29. Which hybrid layout should be used to address the company's needs? - group technology 30. Which instrument would use an allocation process for space requirements in an industry scenario? - block plan 31. What would be an organizations next step after it has revised or implemented new operations? - follow up to make sure the new operation resolves quality problems 32. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis? - they may have suggestions for improving the operation