,1. People view quality subjectively and in relation to differing criteria based on their individual roles in the production
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- marketing value chain.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy nb
ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value nb nb nb
TOPICS: DESC.EVAB.17.01.01 Defining Quality n b
KEYWORDS: Bloom's: Knowledge nb
2. The transcendent definition of quality was first defined as the goodness of a product.
nb nb nb nb nb nb nb nb nb nb nb nb nb
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy nb
ACCREDITING STANDARDS: BUSPROG: Analytic
nb n b nb
DISC: Creation of Value n b
TOPICS: DESC.EVAB.17.01.01 Defining Quality nb nb
KEYWORDS: Bloom's: Comprehension nb
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy nb
ACCREDITING STANDARDS: BUSPROG: Analytic
nb n b nb
DISC: Creation of Value nb nb nb
TOPICS: DESC.EVAB.17.01.01 Defining Quality nb nb
KEYWORDS: Bloom's: Knowledge nb
4. The user perspective of quality judges a product based on how well the product performs its intended function.
nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy nb
ACCREDITING STANDARDS: BUSPROG: Analytic
nb n b nb
DISC: Creation of Value nb nb nb
TOPICS: DESC.EVAB.17.01.01 Defining Quality n b
KEYWORDS: Bloom's: Knowledge nb
5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb
a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate nb
ACCREDITING STANDARDS: nb n b BUSPROG: Analytic nb
DISC: Creation of Value
nb nb nb
TOPICS: DESC.EVAB.17.01.01 Defining Quality nb nb
KEYWORDS: Bloom's: Comprehension nb
6. Inspection was the primary means of quality control during the first half of the twentieth century.
nb nb nb nb nb nb nb nb nb nb nb nb nb nb nb
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy nb
ACCREDITING STANDARDS: BUSPROG: Analytic nb n b nb
DISC: Creation of Value nb nb nb
TOPICS: DESC.EVAB.17.01.02 History of Quality Management nb nb nb nb
KEYWORDS: Bloom's: Knowledge nb
7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of to
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p managers as it was recognized as the key to worldwide success.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate nb
ACCREDITING STANDARDS: BUSPROG: Analytic nb n b nb
DISC: Creation of Value nb nb nb
TOPICS: DESC.EVAB.17.01.02 History of Quality Management nb nb nb nb
KEYWORDS: Bloom's: Comprehension nb
8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business failures o
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r stock price drops are the result of poor quality.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate nb
ACCREDITING STANDARDS: BUSPROG: Analytic nb n b nb
DISC: Creation of Value nb nb nb
TOPICS: DESC.EVAB.17.01.02 History of Quality Management nb nb nb nb
KEYWORDS: Bloom's: Comprehension nb
9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers, an
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d not for front-line employees.
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a. True