and CORRECT Answers
Before starting a program instructor should - CORRECT ANSWER - Build interest
- CORRECT ANSWER - Says group participation, obtain course objectives and activities,
consider the physical set up of the facility
A classroom arranged in blank allows all participants to see each presentation is being made -
CORRECT ANSWER - U-shaped layout
One way to handle a question that you don't know the answer to is - CORRECT
ANSWER - Present the question to the group to find the answer
Probably the most common seating arrangement in the world is - CORRECT ANSWER -
A horseshoe shape
The first impression the participants will have as they begin the class is - CORRECT
ANSWER - The physical set up of the training facility
Within the first ____ of your training participants decide how what role they expect to play
during class - CORRECT ANSWER - The first 30 minutes
One of the first steps in getting leadership of the group is to - CORRECT ANSWER -
Norms
One way to lose grip on your leadership is to lose control of your - CORRECT
ANSWER - Time
, Which of the following could be used to get the attention of the group - CORRECT
ANSWER - Flicking of the light switch, clap your hands, use of a sound signaling device
What are the steps to increase receptivity to your leadership - CORRECT ANSWER -
Convey respect and appreciation, share what you have in common with participants, convey a
desire for collaboration
An effective way to reach a participant that is hostile or withdrawn is to - CORRECT
ANSWER - Connect on a personal level
A good guideline for handling problem behavior is to - CORRECT ANSWER - Intervene
only if it is repetitive or affect the entire train program
The keys to establishing and maintaining control of your training group or - CORRECT
ANSWER - Prevention and intervention
Which are examples of group norms - CORRECT ANSWER - Performance feedback,
participation from everyone, punctuality
If you sense or feel and or hostility from an entire training group when introducing a new skill
your actions would be - CORRECT ANSWER - Stop the program, tell the group the
necessity of the new skill and MoveOn
If a student feels to participate in class, what would be an appropriate action from the instructor -
CORRECT ANSWER - Connect with the participant during breaks, asked the student to
lead a small group activity, S direct but nonthreatening questions
What you say accounts for blank percent of the impact of the presentation - CORRECT
ANSWER - 7%
Handouts will spur the students the burden of - CORRECT ANSWER - Note taking