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, Organization Theory and Design Canadian 3rd Edition Daft Test Bank
Name: Class: Date:
CHAPTER 1 - ORGANIZATIONS AND ORGANIZATION THEORY
1. According to Frederick Taylor’s theory of scientific management, what should decisions about organizations
and job design be based on?
a. scientific procedures after careful study of individual situations
b. insights of practitioners
c. leadership, motivation, and human resource management
d. management theory
ANSWER: a
2. Which statement best describes scientific management?
a. It used scientifically tested methods of motivation to improve organizational performance.
b. It is an outgrowth of the Hawthorne studies, which found that people performed best in an
environment of clearly specified, narrow job task.
c. It focuses on effectiveness rather than efficiency.
d. It is successful at increasing output, in part through the use of incentive systems.
ANSWER: d
3. Which of the following emphasizes designing and managing organizations on an impersonal, rational basis
through such elements as clearly defined authority and responsibility, formal record keeping, and uniform
application of standard rules?
a. administrative principles
b. scientific management
c. bureaucracy
d. hierarchy
ANSWER: c
4. Interpretations of which of the following concluded that positive treatment of employees improved their
motivation and productivity?
a. administrative principles
b. stakeholder approaches
c. scientific management
d. the Hawthorne studies
ANSWER: d
5. Today, organizations have to learn to cross lines of time, culture, and geography in order to survive. Why is
this necessary?
a. because of the need to be more socially aware
b. because of quickly shifting customer expectations and environmental changes
c. because of companies’ ability to locate different parts of the organization wherever it makes the most
business sense
d. because organizations are engulfed by information technology that affects how organizations are
designed and managed
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 1
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TEST BANK
, Organization Theory and Design Canadian 3rd Edition Daft Test Bank
Name: Class: Date:
CHAPTER 1 - ORGANIZATIONS AND ORGANIZATION THEORY
1. According to Frederick Taylor’s theory of scientific management, what should decisions about organizations
and job design be based on?
a. scientific procedures after careful study of individual situations
b. insights of practitioners
c. leadership, motivation, and human resource management
d. management theory
ANSWER: a
2. Which statement best describes scientific management?
a. It used scientifically tested methods of motivation to improve organizational performance.
b. It is an outgrowth of the Hawthorne studies, which found that people performed best in an
environment of clearly specified, narrow job task.
c. It focuses on effectiveness rather than efficiency.
d. It is successful at increasing output, in part through the use of incentive systems.
ANSWER: d
3. Which of the following emphasizes designing and managing organizations on an impersonal, rational basis
through such elements as clearly defined authority and responsibility, formal record keeping, and uniform
application of standard rules?
a. administrative principles
b. scientific management
c. bureaucracy
d. hierarchy
ANSWER: c
4. Interpretations of which of the following concluded that positive treatment of employees improved their
motivation and productivity?
a. administrative principles
b. stakeholder approaches
c. scientific management
d. the Hawthorne studies
ANSWER: d
5. Today, organizations have to learn to cross lines of time, culture, and geography in order to survive. Why is
this necessary?
a. because of the need to be more socially aware
b. because of quickly shifting customer expectations and environmental changes
c. because of companies’ ability to locate different parts of the organization wherever it makes the most
business sense
d. because organizations are engulfed by information technology that affects how organizations are
designed and managed
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 1
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