MSN 610 exam 1
Majority of message meaning
Physical cues can support or conflict with verbal message
Cultural differences impact communication - ANSWER: nonverbal communication
Also known as "body language" - ANSWER: nonverbal communication
T/F In some cultures a smile masks anger or fear. It is important when your client is sharing important
information that you not smile inappropriately causing your client to misinterpret your smile as demeaning -
ANSWER: t
T/F The majority of communication is nonverbal and includes all of your senses and is often unconsciously
motivated and is more revealing of your and your clients true feelings. Body ques either support of conflict the
verbal message - ANSWER: T
examples of nonverbal communication - ANSWER: vocal inflection
volume
posture
gait
eye contact
expression
gestures
appearance
personal space
whisper is to _________
low volume is to ___________
, shouting is to _____________ - ANSWER: privacy/secrets
soothing
anger
How should you talk to someone who is hard of hearing - ANSWER: maintain normal volume rate, tone
what does good posture look like - ANSWER: brisk walking and shows confidence
what does poor posture look like - ANSWER: shuffling and depressed
What does tense posture look like - ANSWER: rapid walking shows anger or anxiety
What is vocal inflection - ANSWER: The pitch changes in your voice that show doubt, suspence, confusion,
inquiry
__________ shows a sign of respect and willingness to listen. It lets you get on the clients level. When you are
at eye level with a client it shows that you are equal. When you stand over a client it shows authority. Some
cultures are different. - ANSWER: eye contact
waving goodbye and holding your nose when something smells are examples of what - ANSWER: gestures
Norm of telling the truth - ANSWER: Veracity
Right of self-determination and freedom of decision making - ANSWER: Autonomy
Loyal and faithful commitments and accountable for responsibility - ANSWER: Fidelity
Doing no harm to patients - ANSWER: Non-maleficence
What does TeamSTEPPS stand for? - ANSWER: Team Strategies and Tools to Enhance Performance and Patient
Safety
Majority of message meaning
Physical cues can support or conflict with verbal message
Cultural differences impact communication - ANSWER: nonverbal communication
Also known as "body language" - ANSWER: nonverbal communication
T/F In some cultures a smile masks anger or fear. It is important when your client is sharing important
information that you not smile inappropriately causing your client to misinterpret your smile as demeaning -
ANSWER: t
T/F The majority of communication is nonverbal and includes all of your senses and is often unconsciously
motivated and is more revealing of your and your clients true feelings. Body ques either support of conflict the
verbal message - ANSWER: T
examples of nonverbal communication - ANSWER: vocal inflection
volume
posture
gait
eye contact
expression
gestures
appearance
personal space
whisper is to _________
low volume is to ___________
, shouting is to _____________ - ANSWER: privacy/secrets
soothing
anger
How should you talk to someone who is hard of hearing - ANSWER: maintain normal volume rate, tone
what does good posture look like - ANSWER: brisk walking and shows confidence
what does poor posture look like - ANSWER: shuffling and depressed
What does tense posture look like - ANSWER: rapid walking shows anger or anxiety
What is vocal inflection - ANSWER: The pitch changes in your voice that show doubt, suspence, confusion,
inquiry
__________ shows a sign of respect and willingness to listen. It lets you get on the clients level. When you are
at eye level with a client it shows that you are equal. When you stand over a client it shows authority. Some
cultures are different. - ANSWER: eye contact
waving goodbye and holding your nose when something smells are examples of what - ANSWER: gestures
Norm of telling the truth - ANSWER: Veracity
Right of self-determination and freedom of decision making - ANSWER: Autonomy
Loyal and faithful commitments and accountable for responsibility - ANSWER: Fidelity
Doing no harm to patients - ANSWER: Non-maleficence
What does TeamSTEPPS stand for? - ANSWER: Team Strategies and Tools to Enhance Performance and Patient
Safety
