Comprehensive practice Test / Study
Quiz____?
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the
correct responses and click submit. -
Answer✓✓
Encrypted Hard Drive
Hard Disk Drive with password set
Quiz____?
Choose all that apply: Identify Dell's product portfolios. -
Answer✓✓
Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Quiz____?
1
, Which key is used to access the one time boot menu while restarting the computer? -
Answer✓✓
F12
Quiz____?
When to use RTC Reset? -
Answer✓✓
To recover from No POST/No Boot
Quiz____?
If the system is not booting into the operating system, how can you check if the hard drive
is detected? -
Answer✓✓
Go to BIOS
Quiz____?
When would you run the RMA Shim tool on a Chromebook? -
Answer✓✓
In the event of system board replacement
Quiz____?
Choose all that apply: When encountered with a no POST situation, what must technicians
do prior to replacing the suspected failed part? -
Answer✓✓
Reseat parts and cables.
2
, Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
Quiz____?
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-
One. -
Answer✓✓
True
Quiz____?
If recovery image from both system's primary hard drive and external USB key is present,
which image will the BIOS Recovery 2 tool select? -
Answer✓✓
Recovery image from the external USB key
Quiz____?
How will the Dell Command Utility Update help Customers? -
Answer✓✓
Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and
Dell Application updates for a system and also helps to download and install the updates.
Quiz____?
T/F: M.2 is a data transfer protocol while NVMe is the form factor. -
3
Quiz____?
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the
correct responses and click submit. -
Answer✓✓
Encrypted Hard Drive
Hard Disk Drive with password set
Quiz____?
Choose all that apply: Identify Dell's product portfolios. -
Answer✓✓
Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Quiz____?
1
, Which key is used to access the one time boot menu while restarting the computer? -
Answer✓✓
F12
Quiz____?
When to use RTC Reset? -
Answer✓✓
To recover from No POST/No Boot
Quiz____?
If the system is not booting into the operating system, how can you check if the hard drive
is detected? -
Answer✓✓
Go to BIOS
Quiz____?
When would you run the RMA Shim tool on a Chromebook? -
Answer✓✓
In the event of system board replacement
Quiz____?
Choose all that apply: When encountered with a no POST situation, what must technicians
do prior to replacing the suspected failed part? -
Answer✓✓
Reseat parts and cables.
2
, Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
Quiz____?
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-
One. -
Answer✓✓
True
Quiz____?
If recovery image from both system's primary hard drive and external USB key is present,
which image will the BIOS Recovery 2 tool select? -
Answer✓✓
Recovery image from the external USB key
Quiz____?
How will the Dell Command Utility Update help Customers? -
Answer✓✓
Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and
Dell Application updates for a system and also helps to download and install the updates.
Quiz____?
T/F: M.2 is a data transfer protocol while NVMe is the form factor. -
3
